Tag Archives: airplanes

view of zurich airport runway from plane window

Smartest Airports for Making Connections

It seems like every day this summer, there’s been news of massive flight cancellations. And if it’s not cancellations, it’s lost luggage, long security lines, or extreme delays. It’s enough to make any traveler wish they had a private jet at their disposal (which is actually more affordable than you’d think). However, that said, most of us are going to fly commercial and we just want the easiest, most stress-free flying experience possible. Our top recommendation is to fly nonstop whenever possible (and there are great nonstop routes coming back online all the time), but we know that’s not always an option. So when you do have to make a connection, here are the airports that will make it as hassle-free as possible. (And, if you’re flying in business class, they have great lounges.)

Thanks to our go-to air-travel gurus for their input and first-hand experience recommending the best airports for connections: Brett Snyder of Cranky Concierge, and Gary Leff of View From the Wing. (Hear more from both of them in our Q&A travel talk on the best flights, fares, miles and seats.)

European airports

  • Zurich, Switzerland: Wendy chose this airport for her layover en route to Romania, and it was a breeze.
  • Munich, Germany: Wendy chose this hub for her flight back, and while the distances can be long, getting through is easy and efficient. Gary suggests this hub instead of Frankfurt airport, which can be confusing to navigate. However, he adds that while Frankfurt isn’t the most user-friendly airport, the upside is that it (and other similarly large but unpleasant hubs like Paris’s Charles de Gaulle) probably offer more flight options if something goes wrong. “While I often find smaller airports friendlier for transit,” he explains, “what I like more than a small airport with an easy layout is a place that has a lot of flights to your destination [like Amsterdam]. You can fly LOT Polish through Warsaw to a number of places, but if your flight is delayed, there may not be as many ‘backup flights’ to get on as traveling through the larger hubs.”
  •  Amsterdam, the Netherlands: The headlines this summer might make you think Schiphol is not a great option, but don’t be misled, says Brett:  “That’s really been for local passengers who go through security checkpoints, not connectors.”
  • Vienna, Austria

Asian airports

Pool at Doha Airport

Qatar’s Doha International Airport has a pool, a spa, and other amenities. Photo: Billie Cohen

It’s important to make sure you meet the entry requirements of any country you transit through in Asia. Some countries in Asia still have strict pandemic restrictions, so make sure you can actually get into whatever country you’re connecting through, in case you miss your connection and there’s not another flight that day. “Before the pandemic,” says Gary, “I’d have said that Hong Kong is a great airport. Now, there are fewer flights and I wouldn’t want to get stuck there.” With that in mind, he and Brett recommend:

  • Changi, Singapore: “There’s a reason Singapore is considered the best airport in the world by many.  It’s a marvel for everything it offers,” says Gary.
  • Incheon, South Korea
  • Dubai, U.A.E.
  • Doha, Qatar

South American airports

Brett feels that there aren’t any great airports for connections in South America.  Instead, his recommendation is that if you can connect in the US, that’s your best bet.

US airports

Even if your destination is international, it can be smart to make a connection within the US rather than overseas. As an example, Gary explains: “I live in Austin…so choosing between Detroit and Frankfurt is relevant if I’m going to, say, Paris.” Brett offers these recommendations:

  • Charlotte: “It’s a big airport, so you don’t necessarily want the really short connecting times.  But it avoids much of the airspace crunch that hits the northeast, so delays are less of an issue. Even better, if you are delayed, they have rocking chairs available for you to pass the time.”
  • Detroit: “The big Delta hub makes it easy to get to and from smaller airports in the northeast. It’s a big operation, but it’s not hard to get around. Besides, it has a train running back and forth in the terminal, and that’s just fun. It can be a useful jumping-off point for Europe and Asia alike, so it’s a good way to avoid the coasts.”
  • Seattle: “Seattle is a big and growing airport, just opening its new customs and immigration facility. If you’re heading to Asia, it’s easily the best pick of the three West Coast gateways. The constant threat of fog delays in San Francisco, along with the maze of terminal hopping that may be required at LAX, makes Seattle an easier experience. As an added bonus, it is closer to the great circle path to Asia from most US cities, so it can mean a shorter connection time.”
  • Salt Lake City and Phoenix: “People don’t think of Salt Lake and Phoenix as global hubs, and they’d be right. But Delta and its partners fly from Salt Lake to Europe, as do American and its partners from Phoenix, so for those in the western US, this is an easy way to get to Europe. The airports are easy to navigate and rarely have weather delay issues.”

Airports close to your final destination

If your connection is at an airport really close to your final destination, you give yourself more options if that flight is delayed. As Gary found out recently when helping out a cousin with a trip from Porto to Brussels. “I booked an award flight on Air France that included a train segment [from Paris] to Brussels.  And if he missed the last train of the night, well, it’s just not that hard to get from Paris to Brussels where he absolutely needed to be.”

 

 

teenager at airport at night wearing mask and looking at 2 phones

Tips for Surviving This Summer’s Flight Delays

After my fifth flight this summer, I wanted to share some tips for other people flying in the U.S. now because U.S. airports and airplanes are like the wild west. Anything can happen, and you may need to fend for yourself. Expect long waits, lines, closed services, and staff shortages.

Every flight I’ve taken during Covid (including my first one back in June 2020) has been delayed at least an hour and a half, and multiple times we’ve been on a six-hour flight for nine or ten hours. They may not serve drinks or food on the plane, and many shops and restaurants in the airports are closed, which means you might be thirsty or hungry for long periods of time. I’ve seen long lines for lost luggage, so do not pack anything with significant value. On a flight from San Francisco to New York, we were diverted to Cleveland and stuck on the tarmac for two hours in the middle of the night because there was nobody in the airport who had the proper certification to operate the gate. They had to go wake someone up at their house. The next morning, we had to stand in line for a paper boarding pass to get back onto our flight, since none of the check-in machines worked and we had to see an agent (who spent 25 minutes trying to get a dog ticketed for another flight). Our TSAPre didn’t work with the paper ticket either. In addition, boarding was alphabetical because they didn’t have a scanner at the gate.

Based on the flight problems I’ve seen and experienced this summer, here is my advice for families headed to the airport:

1. Bring two different types of masks that sit on your face differently. Because you could be in your mask for a very long time. From entering the airport to exiting your destination airport, it may be many hours before you can get outside again.

2. Pack for any climate. You could land in a place where the climate is completely different from where you expected to land. The air temperature on the plane can vary greatly too. So, if you’re wearing shorts and a T-shirt, bring long pants and a hoodie. And always have a spare toothbrush and toothpaste in your carry-on.

3. You might not have access to food when you want it, so bring enough snacks to last you. We were stuck on a plane for more than nine hours (on a five-hour flight) with basic snacks served early in the flight. A lot of airport shops aren’t open yet or are closed when you’re there. Especially if you need special foods like gluten-free or vegan, bring it with you!

4. Expect your flight time to change at the last minute. It could likely change multiple times. Make sure you’re getting notifications from your airline to your phone. We were getting updates on the phone while the pilot said she was getting none.

5. For long delays in the gate area, quickly find a spot off the floor where you can lie flat. Quickly because you may find yourself in competition with 250 other passengers. We found a very wide padded windowsill where we could sleep. Or at least lie flat and keep our carry-ons with us.

6. Use the restroom right before you get on the plane. Because of delays on the tarmac, you may not be able to get up from your seat for a long time after takeoff. You may be stuck in your seat for a while after landing too, because they’re trying to find a gate for your plane. So use it again before the landing process starts and the seatbelt sign goes on.

7. If you land in a different location than expected, don’t rely on the airline for anything. Be prepared to find your own hotel room and transportation to it. We were on the last plane to divert from Newark, so the other planes had gotten all the hotel rooms near the airport. The airline made an announcement that we all had to figure it out for ourselves because every room near the airport was booked. (They gave us a paper that stated their reimbursement policy of approx. $200 per passenger.) My older brother Charlie managed to find us a room in Cleveland at 1:00 a.m. because he searched for one downtown, farther away. He got us an Uber to get there. At the hotel, he had to explain our situation to the night manager so that she would waive the two-night minimum stay.

8. Don’t assume you’re getting back on the same plane you took off on. When you leave a plane, take everything with you. And make sure your bags have your mobile phone number on them, in case they get lost.

9. Fly nonstop when you can. On each delayed flight, the only thing that made it better was that we didn’t have to catch a connecting flight. A lot of people missed their connecting flights. So take nonstop flights when you can. And if you’re flying to an event you can’t miss—like a wedding or boarding a cruise ship—you might want to fly a day early.

As for our night in Cleveland, we wish we’d had either much more time there (to see the Rock and Roll Hall of Fame or a Cleveland Indians game) or much less.

 


 

We’re Here to Help

Right now is a remarkable opportunity for global travelers. When your friends say that travel is problematic as a result of the pandemic—rental cars aren’t available, service even at 5-star hotels is shoddy—the problem is they’re not planning their trips right! Travel can be spectacular now if you choose the right destination, know the savviest local fixers, and approach them the optimal way. Check out these recent trip reviews to see the difference that Wendy’s WOW approach to trip planning makes. And if you’re looking for a similarly carefree travel experience, contact us at Ask Wendy.

Smarter Airline Travel in 2021: Best flights, seats, and fares

 

In one of our travel talks for WOW Week 2021, air travel watchdogs Brett Snyder, founder of Cranky Concierge, and Gary Leff , founder of View From the Wing and Book Your Award, revealed what you can expect from airlines and airfares this year, when to buy your tickets, how to choose the safest flights, where to find business-class bargains, how to get the most value for your miles, and much more.

Our conversation included:

• Airfare pricing trends
• Domestic airfare vs. international airfare
• Business-class deals
• How frequent-flier programs have changed
• Airlines’ change fees and refund policies
• Health and safety while flying
• Airfare predictions for holiday travel in 2021
• Buying tickets through an online service vs. the airline or a travel agent

Here are excerpts from our talk; answers have been edited for length and clarity.

Airfare price predictions

Brett Snyder: It’s been an interesting roller coaster over the last year, to say the least. What we’re seeing with airfare now is that, as demand is starting to get a lot stronger domestically, a lot of those deals that we saw just a few months ago aren’t there anymore. There are still deals to be had, of course, depending on when you’re flying, but for the most part, fares are rising domestically.  Internationally, it’s a bit more of a crapshoot. I would say that, to some places that we know Americans can visit this year, it’s unlikely you’re going to find these amazing deals right now, and the airlines know that—they know where you can go.  But what we have seen a lot of is refundable fares that are much lower than they used to be in a lot of places. And that is really a nice option for people. The difference between non-refundable and refundable used to be so ridiculous that it just wasn’t worth considering. But that’s something that’s changed a lot. So, on the whole, if you see a hot destination where people are going, the chances are less that you’re going to get a better deal than if you’re going to somewhere else.

Gary Leff:  The general principle is the same that it’s always been: Where the price of airfare is driven by supply and demand, and where there are a lot of people wanting to travel somewhere, it’s going to cost more to get there. Back in March, I was able to buy $31 tickets from Austin, where I live, to Miami.  I’m not able to do anything like that anymore.  Airlines are going to scale back up their capacity—they’re beginning to do that over the next few weeks.  If the return of travel continues, as it seems highly likely to, we’re going to see airfares rise as well.

To Brett’s point about refundable tickets being cheaper:  There are deals on business-class tickets, but it varies by destination.  One of the things that’s changed is who’s traveling: The people who used to buy refundable tickets aren’t the ones who are traveling now or they’re not the ones buying the tickets for work. The people who were buying long-haul business class don’t have employers paying for it for business travel. And so there’s a compression as well to some extent. About a week ago, there were $900 roundtrips on TAP Air Portugal business class between the US and Europe. Now, that was a deal worth jumping on. It was before we saw some of the latest news about Europe’s opening.  United shared during their earnings call that, as soon as the word came out that Americans could visit Greece, the number of searches on their website skyrocketed, and the number of ticket purchases on their Athens flights skyrocketed. So, if you’re going where everyone else is going and searching where everyone else is searching, then it’s going to be more expensive, but not necessarily more expensive than it was before the pandemic. So we sort of need to attenuate our expectations. It’s not the $13 cross-country fares that we saw a year ago. But it is not outsized expense, relative to the past.

Bargain-hunting for international flights

Brett: It all goes back to supply and demand again, for the most part, but sometimes foreign airlines have mandates and just decide to do things that are less market-based than you’ll find from U.S. airlines. If China ever opens again, I would expect there would be a flood of low fares on the Chinese carriers. … Europe is a little bit tougher.

Gary: If you’re buying tickets now, you’re making a bet on the future. And certainly things have not always played out the way they’ve been expected to play out over the last year. And in COVID, we think we know what direction things are going,…but you’re making a bet on reopening and staying open. So it is certainly the case that you would be more inclined to have tickets on a carrier with some flexibility, and that you trust is going to, you know, be there. … I think there are going to be deals, and to Brett’s point, I think some of those deals will be on foreign carriers as they restart service, or as they attempt to gain traffic for the flights that they’re operating.

Frequent-flier programs in the Covid-travel era

Gary:  In some ways, they haven’t changed very much, although a couple of things that are worth highlighting: American Advantage, I really have to applaud something that they did, which is to eliminate cancellation and redeposit-of-miles fees. United is more flexible than they were, and if you cancel more than a month out, they’re not going to charge you a fee to put your miles back. American won’t charge any of their members at all for redepositing the miles on any of their awards. That means booking with them is something you can do, even if you think you might take the trip, and you can cancel later—and it’s really a risk-free proposition. Other than that, the miles you have in your account can only be used for ticketing one trip at a time. Giving that sort of flexibility and that kind of confidence is something that I think is really valuable.

But getting cheap fares is not really that different than getting award seats: it’s very difficult to get award seats when you’re looking to fly where everyone else wants to go when they want to go. … As a general rule, you get award availability when you’re flying where other people aren’t going or on the planes other people aren’t taking.

Holiday travel airfare

Gary: Holiday travel is always hard. In fact, holiday travel with miles and holiday travel with cash, you’re not seeing a whole lot of deals. This is one of the things that American Airlines Chief Revenue Officer Vasu Raja talked about on their earnings call: They’re not releasing their cheap fares for the holidays yet, because they’re taking a wait-and-see attitude on passenger demand. They could fill all these flights really cheap now, but they think they may have a shot at filling them at a higher price point later on. And so the old advice about booking three months out, but for the holidays maybe six months out, is maybe not quite right. I think it’s much more along the lines of: Look for the flight that you want, whether it’s revenue or on an award, and when you find it, grab it. There’s more flexibility than there used to be in terms of changeability and in terms of returning miles. So grab it, and then consider improving or, if your plans change, retaining a credit or putting your miles back, or if you see a better deal come along later.

Watch the video to learn more about how to get the best flights, seats, and fares in 2021.

 


We’re Here to Help

Right now is a remarkable opportunity for global travelers who are vaccinated. When your friends say that travel is problematic as a result of the pandemic—rental cars aren’t available, service even at 5-star hotels is shoddy—the problem is they’re not planning their trips right! Travel can be spectacular now if you choose the right destination, know the savviest local fixers, and approach them the optimal way. Check out these recent trip reviews to see the difference that Wendy’s WOW approach to trip planning makes. And if you’re looking for a similarly carefree travel experience, contact us at Ask Wendy.

 

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

Concept of airplane travel to exotic destination with shadow of commercial airplane flying above beautiful tropical beach.

Need to Fly Long-Haul? How to Choose a Safe, Smart Flight During Covid

Travel isn’t just my job; it’s my favorite hobby too. After Covid forced me to cancel three trips this spring and summer, I wondered when I’d get to leave the U.S. again. One of those cancelled trips was a tenth-anniversary getaway to the Maldives, the collection of white-sand atolls dotting crystal-clear turquoise waters in the Arabian Sea. The Maldives reopened to travelers in July.  I knew it’d be easy to socially distance at our private bungalow on the water’s edge. What worried me more were the long flights to get there: about 17 hours from New York, with a layover required somewhere. I recently rescheduled my trip to visit next week; here are the strategies I used that made me comfortable doing so:

Choose a flight where everybody boarding has just had a negative Covid test.

Many destinations that have reopened require travelers to be tested prior to arrival; some won’t even allow passengers to board an incoming flight until they have uploaded their test results or presented them at the airport. When the Maldives first reopened on July 15, they didn’t require pre-trip testing. It was only last month, after the government changed its policy and started requiring visitors to show recent test results on arrival, that I decided I was comfortable enough to go. I chose to fly via Dubai because the United Arab Emirates also requires a pre-travel test—as do most of the other destinations that are currently served by Emirates, are open to U.S. travelers, and don’t have more direct flights from New York. This same strategy is what made reader Jeff Goble comfortable traveling to French Polynesia (which also requires a pre-trip test, as well as a second test four days after arrival).

Choose an aircraft where you can avoid sitting next to a stranger.

My husband and I wanted as much personal space as we could get, but we couldn’t afford to fly business class. Most long-haul jets seat three or more passengers together in economy; while some U.S. airlines are blocking middle seats, foreign carriers haven’t followed suit. Happily, the 777s that Emirates flies on the routes we’ll be taking have a tapered design, so the last few rows have two seats side-by-side. Emirates charges for seat assignments, so I spent $550 to ensure that we wouldn’t be seated beside a stranger—even though I think it’s likely that the flights will be pretty empty. (On the other hand, I might be saving a bit of money by flying Emirates: Through October, they’re giving all passengers free coverage for Covid-related medical bills and quarantine stays.) Read Wendy’s additional tips about where to sit on a plane.

If you can’t fly nonstop, make your layover long enough to have some mask-free time.

I’d have flown nonstop to the Maldives if I could. But since I had to change planes somewhere, I wanted the opportunity to take my mask off after wearing it throughout a 13-hour flight. So that I can do just that, I’ve booked a three-hour stay at a hotel inside the Dubai terminal on the way to the Maldives, and two nights at a desert lodge near Dubai on the way back.

Keep in mind that combining countries on the same trip can make testing requirements even more rigid: In order to comply with the rules of both the Maldives and the United Arab Emirates, I had to find an in-person test with results returned in less than 72 hours. Were I headed just to Dubai, I’d only need an in-person test in a 96-hour window (which is much easier to arrange); if my only destination were the Maldives, I could have used a mail-in Covid test kit that returned results in 72 hours. After several hours of research, and hoping to get tested near where I’d be staying before the trip in upstate New York, I instead found a doctor’s office in Manhattan that returns results in 24 to 48 hours. So I’ll drive an hour into New York City to be tested on a Wednesday morning, receive results by Friday morning, and head to the airport that afternoon for my 11 p.m. flight. (Postscript: Just over a week before my flight, Emirates changed its policy and stopped requiring tests from some passengers transiting through Dubai; unfortunately, it’s too late for us to order a mail-in kit and receive results in time for our flight—and given the changing regulations, I’m still happy to be following the stricter protocols.)

We’re here to help

Right now is a remarkable opportunity for global travelers who are vaccinated. When your friends say that travel is problematic as a result of the pandemic—rental cars aren’t available, service even at 5-star hotels is shoddy—the problem is they’re not planning their trips right! Travel can be spectacular now if you choose the right destination, know the savviest local fixers, and approach them the optimal way. Check out these recent trip reviews to see the difference that Wendy’s WOW approach to trip planning makes. And if you’re looking for a similarly carefree travel experience, contact us at Ask Wendy.

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

view out of airplane window of Cancun Mexico with jet engine in bottom corner

4 Things to Know About Airline Miles Now

The coronavirus pandemic has raised a lot of questions about air travel: routes, rules, restrictions, refunds, how much to spend, where to sit, when to book. And not least of all: What about my miles? Frequent travelers want to know what the current airline industry landscape means for all those points and miles they’ve been racking up or have had to re-deposit back into their accounts due to canceled travel plans.

We invited miles-and-points expert Gary Leff to speak in our Zoom chat last week about air travel in 2020 and 2021. Gary reports on this topic every day at his View From the Wing blog, and he works directly with travelers at his Book Your Award flight-planning service.

Here are the four things he wants to make sure travelers know about airline miles now, in his own words:

1. Your miles are generally safe, unless the airline goes out of business.

“Even if an airline goes into Chapter 11 bankruptcy, the frequent-flier programs are incredibly valuable. They’re often the most valuable part of the airline. United Airlines was just able to raise private funds for an airline at the $5 billion level now, backing the loans with its frequent-flier program. People were willing to put up $5 billion knowing that there’s substantial revenue there. American, for its part, is expected to put up its frequent-flier programs as collateral for a $4.75 billion CARES Act loan. The Treasury Department considers it to be pretty good as well. So your miles are generally going to be safe, as long as the airline itself remains in business.”

2. It’s going to be a pretty good time for frequent fliers in the near- and medium term—until airlines recover and fill their planes again.

“For paid tickets, up until now, there haven’t been a ton of great offers. That’s largely because there hasn’t been an opportunity to really incentivize travel. The airlines haven’t been using their loyalty programs to really drive business. Concern for health is a binding constraint. Restrictions on international travel are binding constraints. Once the circumstances of the world change, we’ll really start to see deals and mileage offers. The fact that there are empty seats will lead airlines to use their primary marketing programs to encourage filling those seats.

I think that award availability will be pretty good for a while too. As the airlines recover and print more and more miles (and eventually they will, and seats will begin to fill up), those points that we’re all earning very quickly will probably become worth less in the future. So I think it’s a good idea to earn and burn miles within roughly the same time period—meaning, earn those miles and then use them in the near term, rather than saving them for the future.”

3. For travel in the distant future, it’s generally better to use miles or points than to pay money, unless it’s for the most exclusive accommodations or remote flights.

“One of the things that I really like about miles is their flexibility. Certainly ticketing policies have been more flexible recently than they have been in the past, but mileage bookings have long been very flexible. If you need to cancel, you can put the miles back in your account, usually for a modest fee. Hotel bookings with points are also often very cancel-able as well, so they give you a lot of flexibility and peace of mind. You make a booking, and then if things don’t work out the way that you want, you can change often at the very last minute. (But always check the cancellation rules when making a reservation.)

I like taking a wait-and-see approach on booking paid flights right now. To folks who may have booked far in advance in the past, I’m saying to them: Wait, hang on to your cash. Except for flights to the most remote places, planes aren’t completely selling out. Holding off is often a good idea.

For mileage tickets, though, you may want to book the best available flights you see today. Because planes are empty, you might find your ideal seat. If you find a good but not ideal seat, you can keep checking for availability to improve and then pay a modest fee later to improve your trip.

4. Schedules will change, and that could be to your advantage.

“Schedules are going to change, so don’t assume that the flight that you book today is going to operate exactly the same way ten months from now.

Because the schedules aren’t real, the one advantage of a schedule change is that you may book a sub-optimal schedule with miles, and most airlines—certainly U.S. airlines—will be pretty darn flexible in terms of giving you an alternative. I’ve often used schedule changes to improve my itinerary.

Mileage tickets are very low-risk. They often aren’t exactly what you want the first time out, but if what you booked has changed, the airline will usually open up revenue inventory. At that point, you won’t be limited to what was available as an award, and then you can kind of get the schedule that you would have wanted.”

 

 

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

Flying in 2020 and 2021: How Airlines Are Adapting and How Passengers Can Stay Safe

Air travel is a big stressful question mark for a lot of us right now. How safe is it? What steps are airlines and airports taking to ensure passenger health? How are airfares affected? And what about miles? We invited two air travel experts to answer all these questions and more during a recent Zoom chat.

Many of you may know our two speakers because Wendy has been recommending them for years. Brett Snyder is the founder of Cranky Concierge, a service that not only helps people find and book the best flight options, but also monitors those flights for schedule changes and subsequent refund/credit options. Brett also writes and hosts a podcast about the airline industry at Cranky Flier.

Gary Leff covers miles and points at his blog View From the Wing and also started Book Your Award, the go-to service for whenever you want to know how to get the best value for your miles and points. He understands the nitty-gritty of all the programs, so he knows how to move points from one program to another, who the partners are, and how to access hard-to-find award seats.

Below, we’ve excerpted their answers to help travelers figure out how to approach flight planning in 2020 and 2021.

Stay in the know about our future Zoom chats through our weekly newsletter; and if you have questions about how to approach your own trips during the time of COVID-19, write to Ask Wendy.

How can I find out which airports in my area are safe? And, once in the airport, what can I do to stay safe?

Brett Snyder: The airport experience is one that’s naturally going to be a challenge. You have a lot of people in a small indoor space, and so that’s where mask wearing becomes really important and hand sanitizer and all the stuff they tell you to do. But if you live in a city with multiple airports, a secondary airport might make you feel comfortable.

In the gate area, we have seen in some places they’ll block every other seat. As for boarding, they’re trying to do it in smaller group numbers, or back-to-front. But they still let the premium cabin and elite members board earlier, so it’s not true back-to-front.

Gary Leff: And do as much self-service as you can: Use the airline’s app to check in, so you have the boarding pass on your phone. Scan that yourself at the TSA line, scan it yourself at the gate. Airlines in many cases will let you print your own baggage tags and drop the bags off yourself, instead of involving someone else in the transaction. Your bag is still ultimately going to be touched by somebody else who moves it. But when you get your bag back at the other end, you’ve got your sanitizer. Self-service minimizes the touch points.

I feel more comfortable on the plane itself, where you have circulating outside air with HEPA air filtration, than I do inside the terminal. The interesting thing is that we really haven’t seen aircraft as vectors of significant spread. United CEO Scott Kirby may make the case more boldly than I would when he says that the aircraft is about the safest indoor environment that you could possibly have, but it is absolutely the case that we haven’t tracked a lot of spread to being on planes.

Which airlines are taking the most stringent and well-executed safety precautions?

Gary: I think all of the airlines are taking safety incredibly seriously. They’re doing more cleaning than they’ve ever done, with newer and more innovative technologies then they’ve ever used before. The differentiator is that middle seat. Delta, JetBlue, Southwest, and Alaska continue to limit the number of people onboard so that they don’t have to fill middle seats, whereas United and American do not. It’s a uniquely U.S. thing, this idea of blocking middle seats. On airlines worldwide. this is not something that you’re going to find.

Brett: Most of the airlines are now doing questionnaires asking if you’ve had any symptoms. Of course, it’s very easy for someone to lie about that unless it’s something that a gate agent can actually see. The questionnaire doesn’t help with pre-symptomatic transmission, of course, but it still does help, as does the wearing of masks.

Another thing to consider is that the smallest airplanes—50-seat regional jets like the ERJ-145s or the CRJ-200s—don’t have HEPA filters. Now, that doesn’t mean all regional aircraft. The planes with 70 or 76 seats—those do have HEPA filters. So, if you are concerned, you might want to avoid those really small airplanes.

What can I do if I book the flight and then discover that it’s packed?

Brett: Some airlines will block middle seats. But on American or United, you could walk on and find that the airplane is full. Those airlines are telling people ahead of time if their flight will be relatively full, and they’re letting people change without penalty if they want to.

Gary: Airlines that are blocking middle seats or capping load factors—they’re offering more value to customers, so I would choose one of them. Although I would not choose to take a connecting flight on one of them versus a nonstop on American or United.

Is there a difference in safety if I’m on a three-hour flight vs. a ten-hour flight?

Brett: Well, I’m not a doctor, but the longer the flight, the longer your potential exposure to the virus. So I would assume if you’re sitting next to someone for three hours and that person’s nose is sticking out of his mask, ten hours of that is worse than three hours of that. Also, if you think about meal services—because that’s when you’re allowed to take your mask off: On a longer flight, you’ll have more food or drink. But again, as Gary mentioned, there just haven’t been many examples of transmission in an airplane.

Gary: Worldwide, there is really only one flight where there’s a consensus that the virus might have spread on the plane—but it also could have been in the gate area or on the jetway. It was the March 1st London–Hanoi flight on Vietnam Airlines, where several people were exposed during that trip and developed symptoms of the virus afterward. Again, it may not even have been on the plane itself.

This is why I was so concerned early on when the U.S. was placing restrictions on arrivals. It was a mess where people were standing body-to-body in arrivals holds for hours. The plane is where I am not super-concerned. But there are a lot of other elements of the trip that you have to watch out for.

Will airfare increase dramatically?

Gary: At some point in the future. But in the near term, I think that we’re going to see a lot of deals because airlines have added more flights to their schedules than the number of passengers has grown, and so there are empty seats.

The only thing that I think would fundamentally drive higher fares is if there were a law, say, that required blocking middle seats, and it took a third of capacity out of the market. Then, all of a sudden, you would have so many fewer seats that customers would be bidding up to get access to.

That doesn’t seem to be in the cards, though, so I wouldn’t expect much higher fares, except if you’re going to some place that’s really difficult to get to right now. Like, right now, if you have to go to Australia, they’re only letting in a certain number of people every day.

What are the odds of getting reimbursed for unused tickets if we don’t travel in 2020?

Brett: The answer is: It depends, because every airline has a different policy. If it’s a refundable fare, great, go ahead and get a refund. But for the most part, fares are not refundable—or, if they are, there’s a hefty penalty that goes along with it. So the best thing you can do is just wait and hope for a schedule change. A schedule change would potentially allow a refund, and your chances are pretty good at this point that there will be a schedule change.

Where it gets tricky is with international carriers. The rules that govern what happens to the value of a ticket are based on which airline issued the ticket, even if you have multiple airlines on that ticket.

Gary: If you are not able to travel because of circumstances on the ground, you might think: Because it’s a force majeure event and they closed the border, contracts are void. But that’s generally not how it works. If the airline operates the flight—if the flight takes off and you’re not on it—you can get a credit for canceling, but they’re likely not going to give you back your money. So if you choose not to go or circumstances mean it’s obvious you shouldn’t go, but the flight travels, you’re far more likely to get a credit than a refund.

Are there any advantages to booking now for 2021 trips?

Gary: The reason to book now is if you see an incredible deal. By incredible, I don’t just mean a good price—I mean orders of magnitude better than what you usually see.

One reason to wait is that we don’t know what the world is going to look like. Places that look pretty good now in terms of COVID-19 may not look great many months from now, and places that look bad now might look much better many months from now. So my inclination is to wait where possible, and only jump at either an outstanding deal or because that particular flight is really important to you.

But schedules will change, so if you book a flight for ten months from now, don’t assume that it will still operate exactly the same way. The options are going to be different.

Brett: Also, if there’s decent mileage availability and you see a flight you like, there’s not that much risk in booking it. Be sure what the rules are with your program, but worst case, you can get your miles re-deposited for a relatively small fee.

But you can’t book for most of next summer yet. The general rule of thumb is about 330 days in advance of travel—that’s when schedules open up. As Gary said, though, none of those are real schedules for the most part—they will change.

 

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Two teenage boys with masks on in business class of a United airplane during coronavirus

Our First-Hand Accounts of What It’s Like to Travel Now

Like many of you, I am certifiably stir-crazy right about now. I live in New York City, and I haven’t ventured farther than six miles from my apartment in four and a half months—and that’s just on long walks. So last Thursday, I found myself in the same boat as all the other grounded travelers who showed up for our latest Zoom chat: eager to hear aboutthe essential trips that Brook, Wendy, and Wendy’s husband, Tim, recently took. Not only because I am starving for some vicarious travel, but also because I want to hear reliable first-hand accounts from people I trust—experienced travelers who pay attention to the kinds of details and questions I’ll have when I’m ready to travel again myself. That’s the whole point of our Zoom chat series—to cut through the noise and share the travel intel that’s most relevant to you…and, we hope, soothe some of that restlessness and stoke future dreams of safe adventures.

If you didn’t make it to our “What It’s Really Like to Travel in the U.S. Now” Zoom chat, we’ve collected some of the highlights and tips below. Don’t miss our next get-togethers. On July 16, we’ll talk about smart family travel (including some of our favorite past trips and what those might look like going forward); and on July 23, air travel experts will forecast the near-future of flying. Sign up using our RSVP form, where you can also let us know what other chats you’d like to see and how we can help keep your travel brain inspired until you’re ready to hit the road again. In the meantime, stay safe! —Billie

What it’s like: In the car

Sunrise in Spartanburg, S.C. Road Trip, Wendy Perrin Covid-19

Sunrise in Spartanburg, South Carolina, June 23, 2020

Wendy: “It used to be that on a road trip, the place you stopped to get gas was the same place you got snacks and used the restroom. Now those three things need to be done in three different places. The convenience stores attached to the gas stations had ‘mask required’ signs but no one complied. So instead we used the bathrooms at state welcome centers—they were clean, spacious, and often touchless. To get food, we went to drive-throughs or found out what restaurants were ahead of us on the highway, then we’d call ahead and do curbside pick-up.”

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What it’s like: At the airport

Two teenage boys walking through empty TSA airport security during coronavirus

The normally packed security lanes at Newark airport were empty when Tim flew. Note the social-distancing markers on the floor.

Brook: “I had to hand over my boarding pass and ID, I was not able to scan those myself. There were big jugs of sanitizer before and after, and all staff was wearing masks. It was easy to social distance at the airport. It didn’t have that empty apocalyptic feeling but it was noticeably empty, so it was easy to stay away from each other. I told my son to keep his hands in his pockets to keep him from touching anything.”

Tim: “At Newark airport we wore gloves because we knew we’d be going through security and handing papers to people. Once we got through, we took our gloves off because they’d gotten all sweaty. The airport reminded me of a casino at ten in the morning: Yeah, there are a few people there, but it’s pretty empty and not the same scene.”

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What it’s like: On the plane

Two teenage boys with masks on in business class of a United airplane during coronavirus

Because of the layout of this 787’s business-class cabin, Tim felt the last row was the safest.

Brook: “My parents bought us business class. That’s not normally how I travel, but we all felt the financial investment was worth it. My son and I flew United on a 757 with the upgraded Polaris class, so the seats were separate private pods. I originally chose the last row of the cabin to be farthest from the flight attendant and closest to the door. But when I got to the airport, I spoke to the gate agent (through Plexiglas) and had him move us to a row that was otherwise empty.”

Tim: “We also splurged on business class—in a United 787—and took the back row so we could be the last on the plane and the first off. We never walked past anyone; we just got on and got in our seats. We did not use the lavatory. We wore masks and also tried goggles. They didn’t work very well; they fogged up. So on the return flight we wore Face Shields in addition to the masks. Leaving the plane, everyone got up and wanted to leave at once. So even though the plane was only a third full, that final moment was problematic and made us uncomfortable.”

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What it’s like: Getting to/from the airport

empty Avis car rental lot at SFO airport San Francisco California during coronavirus

SFO’s normally full Avis rental-car lot had very few cars available.

Tim: “In California, we had reserved a rental car at SFO. There were five people in front of us at Avis, and two people behind the counter, and it took us an hour and a half to get our car. First they said they had no cars available. (Apparently they’re selling off some of their fleet.) Then they said it was taking longer to clean the few cars they do have. So factor in a lot of time when picking up a rental car. Also, leave more time for air trains; they may be running on a slower schedule.”

Billie: “I’ve taken five rideshare trips over the past few months in NYC. Four out of five times, the driver had installed a protective barrier between the front and back seats (usually a custom-fit Plexiglas wall, but one time it was a taped up shower curtain), and in every case, the drivers opened the windows and were patient while I wiped everything down before I got in. Lyft and Uber both require that passengers and drivers wear masks. If you’re not wearing one, the driver can refuse to let you in and cancel your ride; likewise you can cancel the trip for health safety reasons if you are not comfortable.”

What it’s like: At hotels

Flamingo Resort hotel clean and dirty jars for pens during coronavirus

The poolside bar at the Flamingo Resort separated used pens (for signing bar bills) from unused ones.

Tim: “For our nights in Santa Rosa, we picked an older hotel I’ve known for years (The Flamingo Resort) because it had an upstairs balcony with a sliding glass door, and we knew we could keep that open at night, to keep the room ventilated. I gave Charlie a pack of wet wipes, and he wiped everything down (the rental car too). The TV remote was already in a plastic bag, but we wiped it down too. We left the windows open, and did not have the staff come in while we were there. Having the balcony worked out well. We put the Do Not Disturb sign on the door the entire time we were there, and I would go find Housekeeping and trade in towels. Everyone inside the hotel wore masks, but around the pool everyone took them off and stayed socially distant. There were also about a dozen dogs around the pool, which was interesting.

Then we spent a week camping in the Mendocino National Forest. I was pleasantly surprised how militant they were—even at the little general store deep in the woods—about masks and social distancing.”

Read more

 

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

stock photo of toy airplane on stack of masks and passport with a globe signifying travel during Covid

Steps to Reduce Your Health Risk When You Fly

Now that some countries are reopening to U.S. travelers, and require international flights to get there, we’ve asked health experts to outline the most important steps travelers can take to limit their chances of contracting or spreading the coronavirus when they fly.

Starting with how you transport yourself to the airport, and ending with how you exit it at your destination, there are many tricky touch points to plan for. One factor in your favor, though, is that you’re not likely to encounter crowds at the airport or on the plane right away. According to Airlines for America, the trade association and lobby group for the U.S. airline industry, U.S. airline passenger volumes are down nearly 90%, and the TSA is screening 88% fewer travelers compared to this time last year.

That could change with time, however: Your airport could see a wave of restless travelers, or your particular flight may be the unexpectedly popular one. So it’s smart to be prepared.

Making the decision to fly

First, we want to be clear that the CDC and the U.S. State Department are still advising Americans to avoid all nonessential international travel. The CDC has this advice about the risks of contracting COVID-19 when traveling by planes specifically: “Air travel requires spending time in security lines and airport terminals, which can bring you in close contact with other people and frequently touched surfaces.” It also notes the difficulty of social distancing. So thinking carefully about whether to even take a trip is your first line of protection.

“The decision is important,” says Dr. Petra Illig, an aerospace-medicine physician based in Anchorage, Alaska. Dr. Illig was a CDC quarantine medical officer during the Ebola, H1N1, and MERS outbreaks, worked as regional medical director for major airlines, and currently serves as secretary of the International Airline Medical Association. “You have to decide: Do I really need to make this trip and are there other alternatives?” If the answer is yes, you do need to make the trip, then plan for potential pitfalls, like getting stuck at your destination, requiring hospitalization there, needing prescription refills, or not being allowed in when you come back home. Consider your contingency options and make sure you have all the necessary items with you in your carry-on: not just your medications (and enough to last in case you do get stuck), but also information about your medical status, physicians, allergies, insurance, and an emergency contact. “Plan for not coming back when you want to,” she says.

Getting to/from the airport

The best way to minimize your risk of exposure is to drive yourself to the airport and park there, says Dr. Krutika Kuppalli, an infectious diseases physician based in California who also serves as vice chair of the Infectious Disease Society of America’s Global Health Committee and who served as medical director of an Ebola treatment center in Sierra Leone during the 2014 outbreak. “The next best option would be to see if someone you know (preferably someone that you live with and have been around frequently—i.e. someone in your bubble) can drive you. Even if you do this, I would recommend wearing masks and practicing good hand hygiene, since being in the car is an enclosed space that potentially places you at risk.” If you have to take an Uber, Lyft, or taxi, she recommends “wearing a mask, using good hand hygiene, and if possible having the windows down for air circulation.”

Checking in

Check in online whenever possible so that you don’t have to interact with any people or touch any kiosk screens. The same goes for checking luggage: Try not to.

When you do have to check in at the airport, be conscious of the things you touch and that other people have touched. “At the counter, don’t give your ID to the person: Try to handle it yourself,” says Dr. Illig. “Same with credit cards—try not to let people hold your card.” If you have to use a kiosk screen, wipe it down first, and then wipe your hands (or gloves) right after. “I already have my gloves on when I’m going into a place where I have to handle things,” she continues, “because I find it a lot easier to sanitize my hands if I’m wearing gloves rather than constantly washing my hands, which you can’t always do. I can vigorously use Lysol wipes on the gloves.”

Dr. Illig’s trick: Keep a Ziploc bag of wipes with you at all times. “But make sure it’s well sealed,” she cautions, “because the alcohol on them will evaporate quicker than the water in them. Just because the wipe is wet doesn’t mean it’s effective.”

TSA screening/baggage handling

Since you’ll be interacting with people, Dr. Kuppalli advises wearing a mask when you go through TSA screening. “Going through the Whole Body Image scanner should not pose any additional risk to people,” she adds. “However, if the screener has to do a pat-down or any additional screening, they may get close to you. The best thing you can do is protect yourself with your mask, and you have the right to ask the agent to wear clean fresh gloves and to wear a mask.”

What about all those shared surfaces you’ll have to put your bags on—conveyor belts, screening bins, and, at the other end of your journey, baggage-claim carousels? How much should we stress about those? “I wouldn’t worry about it,” says Dr. Illig. “You’re not going to lick your bag, so even if it comes into contact with something, it’s unlikely it will have enough particles attached to the handles of your bag [to transfer if you] pick it up and then touch your nose.” She explains that while we’ve all heard the reports about how the virus can be detected on certain surfaces for hours or days, that detection does not necessarily mean the virus is alive. “The testing we do now is for the genetic fingerprint of that virus on the surface. That doesn’t mean the virus was alive or can be infectious; it just means the RNA is still evident but the virus is most likely not capable of infecting a living cell. Plus it requires a certain amount of virus [to start an infection].”

Still, Dr. Kuppalli says she usually wipes down the outside of her bags after going through security, and then she washes her hands—because when touching luggage, that should be your main concern. “The most important thing to remember is that after handling your items, your hands will be dirty, so you don’t want to touch your mask, mouth, eyes, or nose,” she explains. “You want to make sure to clean your hands with hand sanitizer or soap/water first. As long as you do that, you will be fine.” And remember: The TSA now allows you to bring 12 ounces of hand sanitizer in your carry-on, so don’t be stingy.

Waiting in the airport

The time when you’re waiting in the airport for your flight to take off seems riddled with traps. Should you avoid hanging around the gate? Is it safe to buy snacks or drinks? And what about using the bathrooms?

“I would avoid the crowded gate and food courts,” says Dr. Kuppalli. Instead, she suggests looking for an empty gate close to yours and camping out there until it’s time to board. She adds that buying food or drinks is probably fine, but be sure to wash or sanitize your hands before you eat anything.

“The place I get most nervous are the bathrooms: There you have to be ultra cautious,” says Dr. Illig, who suggests looking for one that’s not crowded and getting in and out as quickly as possible. “You want to think about everything you might touch, and try not to touch it.”

Dr. Kuppalli agrees: “The main concern are the high-touch surfaces that may not be cleaned as often or as well as one would hope. Wash your hands completely with soap and water for at least 20 seconds while scrubbing between the webs of fingers, under nails, and on both sides of hands.”

On the airplane

Let’s clear up a common myth first: The air on a plane is not a big cloud of germs; it’s not what makes people sick. U.S. airlines use HEPA filtration systems to generate hospital-quality air, and that air is cycled so frequently that infection risk is low.

“According to the WHO, research shows there is little risk of any infectious disease being transmitted onboard an aircraft because the aircraft cabin air is carefully controlled. Ventilation provides a total change of air 20 to 30 times per hour,” says Dr. Kuppalli. Even the CDC is trying to set the record straight with this information on its page about air travel: “Most viruses and other germs do not spread easily on flights because of how air circulates and is filtered on airplanes.”

In a recent essay for the Washington Post, Joseph Allen, an assistant professor of exposure assessment science at the Harvard T.H. Chan School of Public Health, explained that airplanes are rarely the source of disease outbreaks. He pointed to a study on the risk of infection posed by a person with tuberculosis to 169 other passengers. The answer: between 1 in 10,000 to 1 in a million. And that’s without everyone wearing masks.

Nevertheless, the airline industry is still trying to better understand how coronavirus and other pathogens behave in cabin air—and what they can do about it. As reported by The Wall Street Journal, Boeing and Airbus have started conversations with the FAA, the CDC, and a few universities to figure out and address in-flight risk factors. Those discussions could lead to academic research grants and studies that would inform the way airplanes are designed, maintained, and ventilated.

In the meantime, the air nozzle above your airline seat blasts purified air, so turn it on and position it toward you throughout your flight.

Other passengers

The air is not the problem. People are. “The greatest risk is really your distance to the next passenger,” says Dr. Illig.

Airlines are attempting to address that problem. Members of Airlines for America (A4A)—which include Delta, JetBlue, American, United, Southwest, Hawaiian, and Alaskan airlines, and which require passengers and staff to wear masks all the way through from check-in to de-planing—are trying out tactics such as back-to-front boarding, staggering passengers, and not selling middle seats. (Update: Several airlines have recently announced they’ll end this policy and sell planes to full capacity, including American, United, Spirt, Air Canada, and WestJet). Still, as Dr. Illig points out, even if the middle seat next to you is open, you’re still not a full six feet from the person in front of or behind you. “Therefore, it’s even more important to have everyone wearing a mask,” she says.

At this point, though, so few people are flying that crowded planes are unlikely to be an issue. If you feel uncomfortable because you’re seated close to another passenger, talk to the flight attendant about switching. If the passenger count is very low, the flight attendants might have to strategically space out the seating arrangements to keep the plane balanced (this happened on my own last flight, back in March).

There are reports that suggest that choosing a window seat provides a little extra safety, because it limits the number of people surrounding you. Window passengers are also less likely to get up during the flight to go to the bathroom or walk the aisle—times when you’d be exposing yourself to other people’s germs.

Wendy has been hearing from travelers who’ve decided to splurge on business- or first-class seats in order to reduce the number of passengers within their six-foot radius. They’ve assigned themselves window seats in order to reduce contact with people passing through the aisles (their specific airlines have blocked off the aisle seats next to them for now). These travelers have also assigned themselves seats in the last row of the upfront cabin, figuring that if other passengers in the cabin sneeze or cough, they’d rather be sitting behind those passengers than in front of them. Plus, in the last row (or the first), there are fewer people seated close to you.

Your seat area

Airlines are already upping their hygiene efforts (for example, member airlines of A4A are using electrostatic foggers for sanitization), but it’s a good idea to wipe down your seat area anyway: buckles and seatbelts, trays, screens, windows and window shades, armrests, overhead lights and fans, call buttons, and the overhead bin.

“I would mostly recommend that passengers do the things we have been recommending since the outset of the pandemic,,” says Dr. Kuppalli, “wear their masks on board so in case they are sick they don’t spread their infectious droplets to others; if possible, maintain their distance from others; wipe down their seats, seat buckles, tray tables and other surrounding high-touch surfaces with disinfectant wipes prior to takeoff; and use hand sanitizer before eating/drinking or touching their face mask.”

The bathroom

If it’s a long flight, you might have to face your biggest challenge yet: the tiny airplane lavatory. “The bathroom is definitely a place of concern just because it is a small, confined space,” says Dr. Kuppalli. “As the flight goes on, I would be increasingly concerned about it.” She and Dr. Illig have the same advice: Exercise caution, don’t touch anything you don’t have to touch, and wash your hands. “Whatever you touch is possibly contaminated, so I would wear gloves,” says Dr. Illig. “And if you can’t [use gloves], use a towel or something to touch any surface. Then after you leave the bathroom, don’t touch your face, and when you get to your seat, decontaminate your hands whether you’re wearing gloves or not.”

Arriving and exiting the destination airport

Depending on where you’ve traveled to, you might have to navigate passport control, customs, and baggage claim when you land. Follow the same precautions as you did when you departed from your home airport: Wear a mask, wear gloves, limit your interactions with people and shared items, maintain social distance (maybe wait for the impatient crowd around the baggage carousel to dissipate before you grab your bag), don’t touch your face, and—as always—wash your hands.

“I wish I had some cool secret or magic, but it’s just sticking with a pattern,” says Dr. Illig. “The problem is when people break the pattern, then they’re at risk for contaminating themselves. Follow the same steps, ingrain them into your brain.”

This article was originally published May 30, 2020. It has been updated.

 

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

Lisbon, Portugal skyline with Sao Jorge Castle

Exciting New Flight Routes That Will Improve Your 2019 Travel Plans

Brett Snyder is President at Cranky Concierge, a service that Wendy recommends to WOW List travelers seeking the savviest help with international airline travel. Brett’s service ferrets out the smartest routes and fares, monitors your flights, and provides emergency rerouting assistance if your flight is delayed or cancelled. We asked him to pick the new 2019 routes that should be on our radar:

The economy is still doing well (for now), and airlines are bullish for next year. For that reason, a slew of new flight routes are coming to an airport near you. Many will make your travels easier, and some popular vacation spots will become more accessible. Here are the domestic and international flight routes that will change travel in 2019.

The Most Notable New Flights Within the U.S.

To/from Seattle

If you’re headed to Seattle, especially to the north of town, consider flying into Paine Field—home to Boeing’s mighty widebody manufacturing plant—which will be opening for commercial service in February.  Paine Field is 25 miles north of the city (as opposed to Sea-Tac, which is 15 miles south). Alaska Airlines has the biggest presence here, with flights to Las Vegas, Los Angeles, Orange County, Phoenix, Portland, San Diego, San Francisco, and San Jose. Those start between February 11 and March 12. The only other airline in the market will be United, with flights to both Denver and San Francisco starting March 31.

To/from Hawaii

Once Southwest gets FAA approval, expect its flights to Hawaii to start quickly. Initial routes will launch from Sacramento, San Diego, San Jose, and Oakland. There will be flights to all four major Hawaiian islands and even some inter-island flying. In the meantime, those in the eastern half of the country can celebrate more nonstop service to the Hawaiian islands. Delta will start flying to Honolulu from Detroit. And Hawaiian Airlines will make Boston its second destination east of the Rockies after New York–JFK.

New International Flights

Now let’s get to the really fun stuff. Portugal remains a hot spot, with several new routes from the U.S. to Lisbon this year. Los Cabos got a few new direct flights from Chicago (which started in November on Southwest) and Las Vegas (on Frontier). Morocco is now easier to visit, thanks to a new nonstop from Miami. Meanwhile, we’ve seen a couple of “firsts”: The good people of Charleston, South Carolina, snagged their first nonstop to Europe, while those in Los Angeles can now fly nonstop to Africa. And in late 2018 Singapore Airlines re-launched its longest flight in the world, between Newark and Singapore, and Kenya Airways introduced the first-ever nonstop between New York–JFK and Nairobi.

These are some of the more interesting route launches. (All start dates are 2019, except where noted.)

Boston to Lisbon, on Delta, starting May 23
Boston to Edinburgh, on Delta, starting May 23
Boston to Madrid, on Norwegian, starts May 2
Boston to Seoul/Incheon, on Korean, starts April 12

Charleston (SC) to London/Heathrow, on British Airways, from April 4 to October 24

Charlotte to Munich, on American, starts March 31

Chicago/O’Hare to Athens, on American, from May 3 to September 28
Chicago/O’Hare to Lisbon, on TAP Air Portugal, starts June 1
Chicago/O’Hare to Quebec City, on American, from June 6 to September 3

Dallas/Ft Worth to Dublin, on American, from June 6 to September 28
Dallas/Ft Worth to Munich, on American, from June 6 to October 26

Denver to Frankfurt, on United, starting May 2
Denver to Grand Cayman, on Cayman Airways, starting March 13

Ft Lauderdale to Guayaquil (Ecuador), on JetBlue, starting February 28
Ft Lauderdale to St. Maarten, on JetBlue, starting February 14

Las Vegas to Cancun (Mexico), on Frontier, starts December 21, 2018
Las Vegas to San Jose del Cabo (Mexico), on Frontier, starts December 15, 2018
Las Vegas to Tel Aviv, on El Al, starts June 14

Los Angeles to Lome (Togo), on Ethiopian, starting December 17, 2018
Los Angeles to Manchester (U.K.), on Virgin Atlantic, starting May 26
Los Angeles to Milan/Malpensa, on Air Italy, starting April 3

Miami to Casablanca, on Royal Air Maroc, starting April 3
Miami to Santa Marta (Colombia), on Via Air, starting December 18 (2018)

Minneapolis/St Paul to Dublin, on Aer Lingus, starting July 1
Minneapolis/St Paul to Seoul/Incheon, on Delta, starting April 1

Newark to Naples, on United, from May 22 to October 4
Newark to Nice, on La Compagnie, from May 6 to October 26
Newark to Prague, on United, from June 6 to October 4
Newark to Singapore, on Singapore Airlines, started late 2018

New York/JFK to Barcelona, on LEVEL, starting July 27
New York/JFK to Nairobi, started late 2018

Philadelphia to Edinburgh, on American, from April 2 to October 26
Philadelphia to Bologna (Italy), on American, from June 6 to September 28
Philadelphia to Berlin/Tegel, on American, from June 7 to September 28
Philadelphia to Dubrovnik (Croatia), on American, from June 7 to September 27

Phoenix to London/Heathrow, on American, from March 31 to October 26

San Francisco to Delhi, on United, starts December 5
San Francisco to Amsterdam, on United, starts March 30
San Francisco to Lisbon, on TAP Air Portugal, starts June 10
San Francisco to Melbourne, on United, starts October 29
San Francisco to Milan/Malpensa, on Air Italy, starting April 10
San Francisco to Tel Aviv, on El Al, starts May 13

Seattle to Hong Kong, on Cathay Pacific, starting March 31
Seattle to Osaka/Kansai, on Delta, starts April 1
Seattle to Singapore, on Singapore Airlines, starting September 3
Seattle to Tokyo/Narita, on Japan Airlines, starting March 31

Tampa to Amsterdam, on Delta, starts May 23

Washington/Dulles to Lisbon, on TAP Air Portugal, starts June 16
Washington/Dulles to Rome, on Alitalia, starting May 2
Washington/Dulles to Tel Aviv, on United, starts May 22

 

Be a smarter traveler: Read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip. You can also follow her on Facebook, Twitter @wendyperrin, and Instagram @wendyperrin, and sign up for her weekly newsletter to stay in the know.

Singapore Airlines plane in the sky

Strategies for Flying Smarter in 2018

When George Hobica founded Airfarewatchdog.com, he solved one of the most frustrating challenges for fliers: how to tell if you’re getting the best price on a flight. But suddenly, by signing up for the website’s customizable low-fare alerts, fliers were receiving key fare information and assurance right in their inboxes. Over the years, the website has continued to come up with solutions for travelers, including a hotel-deal finder and one-sheets for domestic airlines that detail fees, contact numbers, and user reviews all in one place. So when we started wondering what 2018 is likely to have in store for airline passengers and how to make the best of any changes, we went right to George. These are his top five strategies for flying smarter in 2018.

1. Economy class seating will get tighter, so it’s never been more necessary to research before you book.

Those flying in economy class will see seats spaced closer together. Visit SeatGuru to see which airlines have added extra seats to rows in economy and which have added more rows per plane. JetBlue will remain the only U.S. airline with at least 34 inches of space between rows in economy (the others may space them 30 or 31 inches apart).  On the plus side, airlines are expanding their premium economy cabins on international routes, with United being the latest to announce they are adding premium cabins this year.

2. Business class will feel more private and get upgrades, so this could be a good year to consider splurging (or spending miles).

Singapore Airline's new first class suites are like mini apartments

Singapore Airline’s new first class suites feature a real bed. Photo: Singapore Airlines

Some airlines will be adding more privacy to their business class cabins, offering all-aisle access in a 1-2-1 configuration. Singapore Airlines’ new first class “Suites” will feature a real bed and a seat, not just a seat that turns into a bed (two people traveling together can turn them into a cozy double bed). British Airways is rolling out an enhanced business class cabin with quilted mattress pads and a fancier meal service.

3. You’ll fly more comfortably if you choose the right planes.

We’ll see newer planes on many more routes, but be sure to opt for the Boeing 787 Dreamliner and the Airbus A350, if available, on ultra-long-haul flights. These aircraft lower the equivalent altitude inside the cabin by about 2,000 feet compared to other planes, meaning you’ll breathe easier and generally feel better on long flights. They also keep more passenger-generated humidity inside the plane; your mucous membranes will thank you for choosing one of these aircraft. Boeing shows where the Dreamliner flies and on which airlines. There are many similar sources for the A350 (just do a search for “A350 routes”). Or ask a travel agent.

4. Watch for new technology that will speed and simplify boarding.

 

britishairways biometric boarding gates LAX

British Airways has introduced biometric boarding at LAX. Photo: British Airways

We will see more airlines automate the boarding procedure by using self-boarding via facial-recognition technology. British Airways tested this on international flights from LAX in January and eventually all airlines will use self-boarding turnstiles to speed the process and make it more secure. (Scans of U.S. passport holders are compared to their photos stored by Customs and Border Protection; scans of foreign visitors are compared to photos captured by cameras at immigration.) I recently witnessed 180 passengers self-boarding a Dreamliner in less than 20 minutes. No need to show passports or boarding passes, just look into the camera and pass through the turnstile.

5. Spend more time in airport lounges—they’re improving.

Air Canada's business class lounge at Pearson Airport in Toronto

Air Canada’s business class lounge at Pearson Airport in Toronto. Photo: Air Canada

Passengers with access to airport lounges will find vastly improved pre-flight dining options. Air Canada, for example, has launched a new business class lounge at Toronto’s Pearson Airport, available only to paid business class passengers, that combines the traditional amenities found in airport lounges with a restaurant helmed by Vancouver-based celebrity chef David Hawksworth. Those operated by United, American and Delta, many of which were showing their age, are getting upgrades: new furniture, décor, and lighting, with places to charge your electronics at every seat, and a wider choice of edibles (Delta now serves a full hot breakfast in some of its Skyclubs). Most U.S. airlines will sell you a day pass for about $50 (think of it as three airport martinis plus free Wi-Fi and nibbles and it won’t sound so pricey).

Astonishing Business-Class Airfare Deal to Europe—But You Have to Act Fast

 

Every year I wait with bated breath for the day when business travel expert Joe Brancatelli announces that the airlines have started their secret business-class airfare sales to Europe. Today’s the day, folks—and this time the sales, which are usually for either the Thanksgiving/Christmas holidays or for summertime, are actually for both! Joe has found outstanding business-class airfares to Europe for as low as $1,566 roundtrip from the East Coast and $1,616 roundtrip from the West.

If you don’t know who Joe is or why I think he’s the smartest guy in the room when it comes to getting the most for your business-travel dollar, you can read our interview with him here. You can also sign up for his Joe Sent Me newsletter as soon as you finish reading this; you’ll be glad you did.

But back to the sale: The low fares, which are on British Airways, are for travel between November 16, 2015 and August 2016, but you must book by the end of the day tomorrow, October 16. Fares available include:

  • Tampa to London for $1,566
  • New York to London for $1,605
  • San Francisco, Chicago, Dallas, or Washington, D.C., to London for $1,611
  • Los Angeles to London for $1,616
  • Atlanta to London for $1,811

If you want to travel elsewhere in Europe via London, business-class fares start as low as $1,533 roundtrip.

But wait—it gets even cheaper: If you are an AARP member, says Joe, “you can drive your fare down below $1,200 roundtrip on some routes between late November and next August. (Yes, August, 2016.) And, yes, other carriers do seem to be matching. And, yes, there’s a great mileage bonus opportunity. And even a first-class sale.”

The key to many of these low fares is a Sunday-night stay, says Joe. Start reading about the sale at www.ba.com/2015, and then dig deeper with BA’s pricing tool here. The sale includes American Airlines, Iberia and OpenSkies, BA’s boutique carrier to Paris and Iberia. And, amazingly, Joe reports good availability.

So, if you’ve been toying with the idea of a trip to Europe, now is the moment to book. And if you were ever thinking, “I wish I knew about great business-class travel deals,” now is the time to become a member at Joe Sent Me. Yes, you’ll still get some great info if you opt only for his free weekly newsletter, but you’ll get the really good stuff—including breaking travel alerts and deals—if you purchase a membership. Starting at just $69 a year, you can see that it very quickly pays for itself.

Traditional drum dance in Kulusuk, Greenland.

Greenland Day Trip from Iceland: Is it Worth It?

There are only two ways to fly to Greenland—that icy remote country that many of us jet over but few of us land in, that monster of the Mercator projection.  You can fly there from Copenhagen, Denmark, or from Reykjavik, Iceland. So, if you’re in Iceland, it’s natural to consider popping up to Greenland (it’s just a two-hour flight) for a glimpse. After my husband surprised me with a trip to Iceland last week, he surprised me all over again a couple of days later with a day trip to Greenland.

Air Iceland runs a daily eight-hour tour where you leave Reykjavik at 10:15 am for Kulusuk, Greenland, landing back in Reykjavik at 6:15 pm. You spend four hours in the air and only four on the ground in Greenland, but that’s enough to get a taste of East Greenland’s scenery and the local way of life.

It’s expensive, though: The tour price is $800. That includes airfare and the guide in Kulusuk but does not include the reservation fee for airline seats (I paid $11 to reserve a window seat on both flights); taxi fare between your hotel and Reykjavik Airport, 1.2 miles from the city center (I paid $26 roundtrip); lunch (I bought a sandwich at RKV pre-security and two bottles of water post-security; fellow tour members wished they had); the $40 boat ride in Kulusuk from the town marina back to the airport (this photogenic icebergs-and-glaciers boat ride was not part of the Air Iceland tour but was a highlight of the day); or the tip for the guide.

In the end, this day trip easily cost $900. Was it worth it? Well, here were the biggest pros and cons:

The cons:
The Air Iceland tour was bare bones. It did not include most of the professional niceties or advance instructions that are par for the course on trips designed by my WOW travel specialists. There is no tour vehicle in Kulusuk; you walk the 1.8 miles from the airport into town. No lunch is included, nor are you told ahead of time where and how to get lunch. None of these things bothered me (I mention them because they might bother you), but what did disappoint me is that we did not get to interact with any locals, aside from our guide, the curator in Kulusuk’s museum, and the cashier in Kulusuk’s one store. I felt very much like the tourist I was. In my mind, I kept comparing this experience to the week I spent in the tiny town of Point Hope, in remote Arctic Alaska. That trip was far more interesting and enjoyable because I got to know the local people—tribal elders, whale hunters, schoolteachers, students, artisans, the pastor and his wife, and storytellers galore. In Kulusuk the only person we got to know was our guide. Then again, I’m comparing a week-long trip to a four-hour one.

The pros:
We couldn’t have asked for better weather: It was sunny and clear, which I was told is the summertime norm in Kulusuk. And we lucked out with our charismatic guide, 25-year-old Massanti Riel, who grew up nearby in Greenland, lives in Kulusuk in the summertime, and works for Icelandic Mountain Guides (the tour firm used locally by Air Iceland). Massanti and I are now Facebook friends, and you can spot him in the boat-ride video below (he’s the one in a hat).

Hopefully these photos and videos from my day in Greenland will help those of you who are Iceland-bound determine whether such an excursion would be worth the price tag for you. In my case, my husband made that determination for me. I would never have splurged like this on my own…but, in the end, I’m glad I can say I’ve been to Greenland.

If you have questions about the trip, feel free to ask me in the comments.

#Kulusuk #Greenland, pop. 250

A photo posted by Wendy Perrin (@wendyperrin) on

Not all houses here have running water, but you can get it from the town tap. #Kulusuk #Greenland

A photo posted by Wendy Perrin (@wendyperrin) on

 

Boats can access this part of the world only 5 months of the year. #Kulusuk #Greenland

 

A photo posted by Wendy Perrin (@wendyperrin) on

 

 

  #Greenland   A photo posted by Wendy Perrin (@wendyperrin) on

https://www.youtube.com/watch?v=FhURXqlQ7rY

Brett finds a treasure in the duty-free shop onboard the Korean Air's A380.

The Airlines’ Biggest Shortcoming, According to The Cranky Flier

Brett Snyder’s title is Chief Airline Dork. And it’s fitting. As a kid, his idea of fun was watching planes land at LAX; by the age of 12 he’d become the youngest known travel agent. Since then, he’s worked his way through various airlines—US Airways, America West, Eos, and United—all the while helping friends and family solve various air travel snafus and frustrations. Eventually (and we’d add, inevitably), Brett turned his knack for solving problems into a service available to anyone, via his company Cranky Concierge. Need a last-minute alternative for delayed or canceled flights? Help finding a hotel when a blizzard has grounded travelers all over the country? An ally who can talk directly to airlines and untangle their rules and regulations? Call Cranky. Wendy does. In 2011, 2012 and 2013 she named Brett to her Condé Nast Traveler list of top travel specialists, as an expert in urgent airline assistance. Today, when travelers ask Wendy for the best travel agent to book a complicated airline itinerary, she often sends them to Brett.

You can follow Brett on his blog, The Cranky Flier, where he monitors the airline industry, using his insider knowledge to ensure that the rest of us understand what’s going on behind the scenes. As you might have guessed from the name, Brett’s sharp sense of humor pervades all of his posts and work—after all, you’d have to be able to laugh in his business. Here, he bravely reveals one of his most memorable and embarrassing travel experiences, as well as his opinion on the biggest issue that airlines face.

Most memorable travel moment:

Well, you’re asking this question just a week after I stepped off my first (and likely only) flight in Singapore’s Suites class. So it’s tempting to say that’s it. But really there is one flight that sticks out in my mind as being the coolest thing I’ve ever done. Back in 2002, I flew Concorde from London to New York. That was incredible and is easily my most memorable travel moment.

Brett relaxing in Singapore Airlines' A380 Suite.

Brett relaxing in Singapore Airlines’ A380 Suite. Photo courtesy The Cranky Flier.

Most embarrassing travel moment:

This isn’t airplane-related, but I still remember it to this day. Way back in third grade, I was on vacation with my parents and younger brother in Washington, DC. We had walked into Georgetown to go to dinner and my brother spilled what seemed like a gallon of milk right in my crotch. It was a long walk back to the hotel for this mortified third grader.

Name one thing people would be surprised to find in your travel bag:

Not much. I travel very light when I’m on the road. My wife still can’t believe I brought only a duffle bag on our two-week honeymoon. Granted, it was in French Polynesia, so I didn’t need more than a bathing suit anyway.

Touristy spot that’s actually worth it, and the trick to doing it right:

Dubuque. Oh wait, that’s not touristy? Ok, then I’d probably say Washington, DC. The place is absolutely full of history, and most of the monuments and museums are free, so it is not only a great place to visit but it can be done economically for those on a budget. While there are some great out-of-the-way memorials (the Einstein one is my favorite), most of the places you want to see are the same ones everyone wants to see. Wear comfortable shoes and be ready to walk. Get yourself an awkwardly named SmarTrip fast pass for the Metro as well. Stay hydrated and bring snacks. In other words, prepare like you’re getting ready for some post-apocalyptic world. Lastly, don’t go during cherry blossom season (spring). Everyone goes then, and it’s even more crowded than usual. And don’t go in the summer. Not only are their hordes of families, but the place was built on a swamp. You’ll feel like you’re in a steam bath. If you can go in the fall or winter, you’ll be better off.

Non-touristy spot people might not know about but should add to their must-visit list:

I don’t think Slovenia counts as touristy, does it? When I was young, I remember seeing a picture of this impossibly blue river in Slovenia. It took me a long time, but I finally made it there about a decade ago to see the Soca River for myself, and it remains one of my favorite trips. It’s an incredible sight. But what’s more incredible is how much you can see in Slovenia within such a short drive. You have the glacial valleys where the Soca River roams in the west. In the north you’ll find the Julian Alps and some incredibly picturesque mountain lakes (Bled and Bohinj). Come down a bit to the center and you’ll be in the medieval capital of Ljubljana. (Just try to ignore the Soviet-era buildings that surround the city.) To the east is the wine country of Maribor. And in the southwest is Slovenia’s tiny coastline with the historic town of Piran and beachy Portoroz. From one side of the country to the other is less than three hours by car. To top it off, I’m convinced that every person in Slovenia is friendly and speaks 300 different languages fluently.

Hiking outside of Kobarid in the Soca River Valley, Slovenia.

Hiking outside of Kobarid in the Soca River Valley, Slovenia. Photo courtesy The Cranky Flier.

Name two indispensable apps you use when you travel:

1) The app for whatever airline I’m flying.

2) Google Maps, which is great for plotting public transit routes and providing fare information.

The travel gadget or gear that has saved your life…or your mind:

I’m not really a gadget guy. I travel light, so my phone is probably the only real gadget I use when I travel. And it has definitely saved me a lot of stress. (It also creates a ton too, but that’s my fault for checking my email.)

Choose any two travel-world bloggers and tell us the most important thing you’ve learned from each:

Here’s the funny thing. I don’t read a ton of travel bloggers. When I do, it’s usually more for the business insight into the industry as opposed to things that focus on the travel experience itself. So for example, I read Gary Leff’s View from the Wing for news on frequent-flier programs. Or I read really geeky stuff like Airline Route, which shows airline schedule changes. Boring, right? I should read more aspirational stuff—I’d probably be happier.

Whose Tweets do you find the most useful and entertaining when you see them in your feed?

Well if you’re looking for entertainment, try out @FakeUnitedJeff and his impersonation of United’s CEO. It rings a little too close to home. Otherwise, if you’re looking for useful, I turn to all my favorite #AvGeeks. People like Airline Reporter, Ben Granucci, Benet Wilson, Ghim-Lay Yeo, Henry Harteveldt, Holly Hegeman, Jason Rabinowitz, Jeremy DwyerLindgren, Jon Ostrower, Justin Meyer, and Paul Thompson.

Name one way the travel industry can do better:

Well my experience is more on the airline/travel agent side, so I’ll focus on that. I honestly think the biggest issue for airlines has long been communication. We all understand that flying airplanes around the world is a complex business. Most people are understanding when things go wrong if they know what’s actually happening. But for years and years, airlines have had this “need to know” kind of attitude, and the customer doesn’t need to know. It’s not just on the operations side either. Delta has really taken this further by hiding its seat maps and availability from third parties. Heck, it even stopped publishing an award chart altogether. If airlines really want to improve the travel experience, they should communicate openly, truthfully, and often. The fact that they don’t is one of the reasons that my Cranky Concierge business is thriving, so maybe I shouldn’t hope for them to change…

Look into the future and describe one aspect of travel that you think will be different in 20 years:

I’d like to think that we’ll be closer to having space travel as a reality. Even if it’s not for travel into space but as a way to speed up the transit time between cities on Earth, it would be a huge win. Between 1903 and 1965, we saw travel times come down dramatically in the air. But nothing has changed since then. It’s time.

Most effective thing you’ve ever said or done to get an upgrade or a special perk while traveling:

The best thing anyone can do is just be nice. If you’re using that as a tool solely to get an upgrade, then that’s pretty shady. And it doesn’t work with airlines much anymore, since there’s a lot less leeway for a gate agent to give you an upgrade than there used to be. But just be nice in general and things can sometimes fall in your favor. If the gate agent has any leeway, then being nice is the only way you’ll get an upgrade. (Just try the “do you know who I am” route. You’ll end up in a middle seat in the last row.)

I remember one time I was at JFK and it was a mess. I had to get rebooked and finally got to the agent at the counter. She looked wrecked. I simply asked her if she’d like a sandwich or a drink or anything, and her mood changed instantly. It’s hard doing that job and getting yelled at all day. I actually did end up getting a seat up front, but I didn’t even ask. I was just trying to empathize.

To make friends, I always carry:

Deodorant.

Overrated:

Cruises. 

Underrated:

Train travel.

If you were in my car during a road trip, you’d hear me singing:

Some good classic rock—maybe a little Tom Petty, possibly some Zeppelin. Or it could be something a little more recent like Smashing Pumpkins, which admittedly still isn’t all that recent. As my brother says, my appreciation for music somehow stopped developing at the turn of the millennium.

The airplane movie that, unexpectedly, made me bawl was:

Marley & Me. Never watch a dog movie with a sad ending on an airplane.

When I travel, I’m not afraid of:

Going naked into a communal bath.

But I am afraid of:

Getting violently ill from accidentally drinking the water in a country where I shouldn’t.

Qatar Airways seat configuration

5 Things I Loved About My 13-Hour Flight on Qatar Airways, and Two I Didn’t

“These might be the most comfortable pajamas I’ve ever worn.”

That is my most lasting impression from my 13 hours on a Qatar Airways flight from JFK to Doha the other week. The big draw of the airline is its business class, which travelers have named best in the world in Skytrax’s World Airline Awards for the past two years running (its seats, amenities, food, and lounge earned high rankings too). The back of the plane isn’t shabby either: Skift named Qatar Airways Best Economy Long-Haul Experience in 2015. But it was the business class experience—complete with a Giorgio Armani amenity kit, soft gray pajamas, and cushy slippers—that I indulged in last week.*

The rise of the airline—which launched as a regional service in 1994 and was revamped as a global player in 1997—mirrors the rise of Qatar as an international tourist destination. A young country in general (it was a British protectorate until 1971), the capital city of Doha was raised into existence only 35 years ago, but already the wealthy Qatari government has positioned it as a luxury Middle East destination, attracting all the biggies in luxury travel brands: Four Seasons, St. Regis, InterContinental, and most recently Anantara, which recently opened the Banana Island Resort to which I was bound. There’s star power in the culinary space (Alain Ducasse, Nobu, Shake Shack, and NYC cupcake stalwart Magnolia Bakery); in the arts scene (I.M. Pei designed the Museum of Islamic Art, and Richard Serra created a monumental series of obelisks for the museum and for the desert), and along the skyline (you’ll find projects by Jean Nouvel, Norman Foster, and Rem Koolhaas). Construction is everywhere: a new cultural village packed with galleries and a striking 4,000-seat marble amphitheater; a new metro rail system; a new education “city” offering American universities to Middle East residents; the new Mall of Qatar (which will be the largest in the country); and, of course, a rush of new sports facilities in anticipation of the 2022 FIFA World Cup.

Travelers are taking notice, and their introduction to Qatar begins on the plane. It’s an impressive one. Here are five things I loved about my nonstop business-class flight…and two things I didn’t.

The Good

1. The personal attention begins as soon as you check in.

Qatar Airways’ VIP service starts right at the airport check-in counter, when one of the desk agents offers to escort you to the lounge. I didn’t know it at the time, but this was code for “you will get to cut every line in security and insert yourself and your bins right at the front.” I definitely enjoyed the celebrity treatment’s speed and ease, but it came with a side of guilt for cutting in front of all the regular folk waiting to make their way through the TSA maze. However, anyone flying QR in any cabin class can purchase this VIP treatment. It’s called the Al Maha service and includes an escort from check-in to the gate and a welcome escort at Doha International Airport who will guide you through passport inspection and out to your ground transportation; the service is also available on arrival (prices start at 300 Qatari riyals each way).

Once onboard, you’ll find a set of pajamas and a Giorgio Armani amenities kit stuffed with the usual essentials (ear plugs, eye shade, socks) and some Armani perfume and lotion.

 

The Giorgio Armani business class amenities kit contains perfume and lotion—men get one set, women get another.

The Giorgio Armani business class amenities kit contains perfume and lotion—men get one set, women get another. Photo courtesy Qatar Airways.

 

2. The seat configuration allows for space and decent privacy.

The 777 we took from JFK to Doha had a 2-2-2 configuration. For easiest access to an aisle, choose seats in the middle section.

The 777 we took from JFK to Doha had a 2-2-2 configuration. For easiest access to an aisle, choose seats in the middle section. Photo: Billie Cohen.

My plane was the B777-300ER, which meant a 2-2-2 configuration in business class. I shared my nook with only one other person, with whom I could enjoy conversation while we got settled and then completely ignore once we reclined for movies and sleep, thanks to the cocoon-like design of the lie-flat seats.

 

3. The in-flight entertainment system made it kind of hard to leave the plane.

All seven of the Harry Potter movies, all three of the Lord of the Rings movies, an entire collection devoted to Meryl Streep, plus a ton of Bollywood films and TV and music from around the world. I kept thinking, Why can’t Netflix have as good a selection? It was hard to choose between sleep and staying up all 13 hours to watch movies.

It was hard to choose between a Harry Potter marathon and a nap. I did both.

It was hard to choose between a Harry Potter marathon and a nap. I did both. Photo: Billie Cohen.

 

4. The food is good enough to be served on the ground.

Pumpkin and chestnut soup. Summer greens and mozzarella salad. Greek yogurt with raspberry compote and toasted granola. A selection of desserts from Ladurée. Special dishes created by Nobu Matsuhisa and Vineet Bhatia (the first Indian chef to win a Michelin star). And lots of small details added to the feeling of fine dining: warm mixed nuts, warm bread and butter, mini boxes of Valrhona chocolates, white-cloth napkins, real silverware, and real glasses. Unfortunately, my food pictures are horrible; I have not mastered the art of Instagramming dishes in any appetizing way whatsoever, so I haven’t done justice here, but believe me this was food I would’ve been happy to be served in a restaurant. And the best part is that it’s all delivered to your seat whenever you want, rather than when the flight attendants’ schedule says it’s time.

This yogurt parfait with raspberry compote was delicious.

This yogurt parfait with raspberry compote was delicious.

 

5. The award-winning lie-flat bed

As a light sleeper, I was skeptical that this “bed” would be as comfortable as promised. It was. After the flight attendants set you up with a thin mattress, a fluffy pillow and a light cloth quilt (none of that staticky fake fleece stuff), it is really hard to stay awake. On both flights, the lights were dimmed, with only the soft glow of the color-changing ceiling accents, which cycled through blues, greens, and oranges to indicate time of day. According to Qatar Airways, the purpose of the mood lighting—which exists in the economy cabin as well—is to decrease the effects of jet lag, but I’m thinking it has more to do with the beds than the light bulbs.

Qatar Airways lie-flat beds

The model in this press photo is not faking—the beds are comfortable. Photo courtesy Qatar Airways.

The fully adjustable bed not only made for comfortable sleeping, but for working, and curling up and watching Harry Potter. I especially appreciated the adjustable attached footrest; thanks to button controls that let you raise it to your comfort level, my short legs (which don’t usually reach the floor on airplanes…or buses, subways and office chairs for that matter) enjoyed the full benefits of a footrest for the first time I can remember.

At 4’11, my legs aren’t long enough to reach most footrests. Thanks to the adjustable one on my business-class seat, I got to see what all the fuss is about. I liked it.

At 4’11, my legs aren’t long enough to reach most footrests. Thanks to the adjustable one on my business-class seat, I got to see what all the fuss is about. I liked it.

The Not So Good

No exit 

There I am, happily cozying up in my reclined seat, snacking on chocolates, flipping through movies while my neighbor gently snored in the next seat, when nature called and I discovered the first downside to life in QA’s business class. Not the bathrooms (which were cleaned often and stocked with aromatic soaps), but the one drawback of these award-winning lie-flat beds.

I chose a window seat in on both of my flights. Great for sightseeing (I’m a sucker for takeoff and landing photos), but bad for every time I wanted to go to the bathroom. Once my seatmate was fully reclined and snoring, I was trapped: His feet reached all the way to the wall, so to get out of our row, I had to climb over his legs, a fate I had naively thought was limited to the coach-class experience. Thankfully he was a heavy sleeper and there wasn’t much turbulence. Otherwise, there could have been a very awkward spill onto his bed. If you want to avoid this on your next business class flight, check SeatGuru to determine the cabin’s seat configuration. If it’s 2-2-2, like mine was, choose the middle section to guarantee easy aisle access from both seats.

No Wi-Fi, inaccessible power

Power plugs are a must-have these days. Even if you’re distracted by Meryl Streep’s complete catalog of films, at some point on a 13-hour flight, most of us have to do some work. But on QR’s 777, the plug (which, conveniently, does not require an adapter) is inconveniently hidden behind the lower-leg portion of the seat. Even when the seat is in its fully upright position, it covers the recess where the plug is located; if I didn’t have small hands (and if I wasn’t willing to sit on the floor in front of my seat holding a phone flashlight), I would not have been able to plug in my computer. Once I did, I realized the other drawback of QR’s 777s: no Wi-Fi. I understand that some aircraft are older and not able, or worthwhile, to be retrofitted—and the airline’s 787s, A350s, and A380 all have internet—but business class should allow you to, you know, get some business done.

To be fair, these are pretty minor quibbles considering how comfortable the flights were, how impressive the food and service were, and how easy it was to sleep. While getting work out of the way is key to having a good vacation once you’re on the ground, the truth is that you can’t get anything done—on or off the plane—if you’re tired and hungry, and Qatar Airways sufficiently takes care of both. Plus, you get those pajamas.

 

*Full disclosure: My flight was fully paid for by Qatar Airways, as part of a small media trip to Anantara’s new Banana Island Resort, just off the coast of Doha. (The five of us were the first American journalists to see Anantara’s new property here.) Onboard, I watched carefully to see if the flight crew treated me or my colleagues any differently than other passengers and it did not seem to be so.

In keeping with WendyPerrin.com standard practice, there was no request for or expectation of coverage on our hosts’ part, nor was anything promised on ours. You can read our signed agreement with Qatar Airways here and with Anantara here. 

Be a smarter traveler: Use Wendy’s WOW List to plan your next trip. You can also follow her on Facebook and Twitter @wendyperrin, and sign up for her weekly newsletter to stay in the know.

View from the Wing's Gary Leff (right) with fellow frequent flier Randy Petersen.

Inside the Mind of a Miles Expert: An Interview with View from the Wing’s Gary Leff

If you want to know anything about travel rewards programs, Gary Leff is the person to ask. He is one of the most well-known and respected authorities on miles and points—whether they be for airlines, hotels, rental cars, or credit cards. He writes the View from the Wing blog, runs Book Your Award (with another mileage pro Steve Belkin of Competitours), co-founded the frequent flyer community Milepoint.com, and was a longtime moderator on FlyerTalk.com. His most impressive accomplishment (to nerds like me, anyway), is that he’s also had a cameo on The Colbert Report. To other types of nerds, it’s that his day job is as CFO for a university research center.

Although I’ve known Gary for years (he wrote for me regularly when I was editor of condenasttraveler.com), I was embarrassed to realize that while I’d engaged him in countless conversations about credit cards and the best ways to earn miles quickly, I’d never really asked him about his own personal travel experiences. And not surprisingly, he has had amazing ones. Anyone who’s traveled as much as he has would—though not everyone’s stories would include being accused of stealing coffee from a hotel in Macau. Read on…

El Bulli

Most memorable travel moment: dinner at El Bulli, 2008. Photo: Gary Leff.

Most memorable travel moment:

I managed to get a Saturday night booking for El Bulli, which at the time was regarded by many as the best restaurant in the world. So my wife and I flew to Barcelona for the weekend, took the train up to Figueres, and checked into a hotel in Roses. When we arrived at the restaurant, after a long drive up a cliff beside the Mediterranean, two young women dressed in sweat pants walk in ahead of us and asked for a table. They were told, as politely as I could possibly have imagined, that this would just not be possible…. We walked inside, were greeted and taken to the kitchen where we met and took pictures with chef Ferran Adrià.

Now that the restaurant has closed, with Adria having stared down the John Stuart Mill problem (Mill wondered what the point in life was if he had accomplished all of his goals by age 18!), I feel grateful to have experienced it.

Most embarrassing travel moment:

Being accused of stealing coffee by room service staff at the Sheraton Macau. I didn’t do it, honest!

I was there over Chinese New Year (nearly every hotel was sold out, and rates at the Sheraton approached US$600 per night, so I was grateful to be able to use just 10,000 Starwood points a night there). I decided to order coffee from room service around 6 a.m. The hotel explained that I could tell them how many cups of coffee I wanted, and that’s what they would fill the pot to. So I asked for 6 cups. A short while later room service delivered the coffee. It seemed awfully light for 6 cups. I poured two cups, and the pot felt nearly empty. So I called back down to in-room dining. The same person I ordered from answered, and she remembered that I had ordered 6 cups. She said she’d send up 4 more cups right away.

So at 6:30 a.m. there’s a knock on the door, and the man who delivered the first pot of coffee appeared. He didn’t have a pot of coffee in his hand. Instead he declared: “I am here to investigate.” I told him that we had ordered six cups of coffee, I poured two and that’s all there was. He lifted the pot of coffee and said, “there’s still some left”. He then said it’s not possible that we could have gotten less coffee, because the machine is electronic. They specify how much goes in the pot.

There I am, standing in a bathrobe in my hotel room, being told that it’s not possible that I could be missing coffee and in any case the coffee I ordered was right there, in the pot! What was I trying to pull, anyway? He thought I was trying to cheat the hotel, to get extra coffee without paying for it.

He then poured the remaining coffee from the pot into an empty cup. It filled only half way. I said, “You were right, there were actually two and a half cups.” He harumphed, walked directly outside the room, and handed me the pot he had brought along with the four replacement cups of coffee I had been promised—once I satisfied him that I wasn’t actually trying to steal coffee.

Name one thing people would be surprised to find in your travel bag:

Downy wrinkle releaser. As experienced a traveler as I am, and no matter how much I work on my packing and folding techniques, I can’t get rid of wrinkles.

East Coast Lagoon Food Village, Singapore

East Coast Lagoon Food Village, Singapore. Photo: Gary Leff.

Non-touristy spot everyone should add to their must-visit list:

The criteria I’d use to think about ‘non-touristy spots’ isn’t that they’re places tourists don’t go, but that they’re places locals go to and indeed are primarily visited by locals.

I love to enjoy travel and understand a place through its food, whether it’s eating my way through Paris or the suburbs of Kuala Lumpur. If you love food as well, two places truly can’t miss are some of the Singapore hawker centers. The Newton Center, closest to many of the hotels around Orchard Road, is the most touristy and in general also the most disappointing. I think there’s nothing that compares to an evening at the East Coast Lagoon Food Village, open air and on the beach. Visit the Red Hill Road center or the Hong Lim Food Center. Each place will specialize in a single dish and take cash only. Look for dishes that sound like you’d want to try them and then walk around the center, focus on the stalls that have the longest lines.

Seating is first come, first serve. Place something at your seat to save it. The traditional Singaporean method is to leave your tissues at your place, this is respected, although of course you can have a companion stay there while you go and order, too!

In the U.S. I think the best place to travel is the Austin area for Central Texas barbecue. Franklin Barbecue is technically perfect, but the lines are incredible. There are so many fantastic places in Austin proper like La Barbecue and a new outpost of Black’s in Lockhart up by the University of Texas, that you have options. Take a drive out to Lockhart for the original Black’s, my favorite, and while you’re there try the sausage at Kreuz and just walk inside Smitty’s with the blackened corridors from a century of smoke.

Blacks Barbecue Texas

Blacks Barbecue. Photo: Gary Leff.

Name 2 indispensable travel apps:

The spread of Uber gives me plenty of confidence going out in unfamiliar places, knowing that I can always easily find my way back even if I wind up somewhere off the beaten path where there’s no public transport and taxis don’t go.

I find I’m much more efficient walking around cities I don’t know well thanks to Google maps, I simply don’t get lost and waste time the way that I used to.

The travel gadget or gear that has saved your life…or your mind:

Compact power strip. I carry a power strip in my laptop bag, it’s something that costs less than $10. But I’ve never heard a hotel guest say, “this room just has too many outlets!” and I’ve found myself in many airport terminals and even lounges where sharing outlets is a must.

What travel-world bloggers have you learned the most from?

The person on social media who taught me the most isn’t a blogger, but an online forum participant named Mark Love (who goes by the name PremEx online). He taught me that the most important thing isn’t understanding travel rules and what you’re entitled to, but how you talk to the real people on the other end of the phone or across the desk. You want to build a rapport, understand what they’re capable of doing for you, and generate the sympathy that will motivate them to help. (And of course, if that turns out not to be possible, ‘hang up call back’ and start the process over.)

Whose Tweets do you find the most useful and entertaining?

Scott Mayerowitz (@GlobeTrotScott), the Associated Press airline and travel reporter.

Look into the future and describe one aspect of travel that will be different in 20 years:

The next step in online is mass customization. Online Travel Agencies (OTAs) are beginning to do a better job not just listing and selling travel, but helping to provide the information and guidance that consumers want. That was the idea behind Orbitz’s PR flub in ‘charging Mac customers more’ for hotels. They weren’t really charging customers with Mac computers more, their data suggested customers who use Macs tend to prefer hotels at a higher price point. So they were suggesting pricier hotels, not because those earn the OTA more commission but because consumers visit an average of 9–12 different sites when planning travel. If they can’t give consumers what they want, they lose the sale entirely.

The Department of Transportation has a pending rule where they plan to require all travel sites (above a revenue threshold) that display airfares and schedules to present the same uniform information—as opposed to the customized information most useful to a given individual consumer for their specific trip.

Provided regulations don’t get in the way, in a few years—not 20—we’ll have come full circle with online travel sites providing customized advice the way people used to get from the very best travel agents. It will have taken more than two decades, but we’ll have gotten to a place where online booking serves consumers about as well as the top end of brick and mortar used to.

Most effective thing you’ve ever said or done to get an upgrade:

You get an upgrade by having loyalty program elite status or points to spend, and knowing the rules of each chain or airline. You increase your chances of an upgrade clearing by avoiding the stiffest competition—traveling when planes and hotels aren’t likely to be full, and when passengers seeking upgrades don’t have status. That means hotels during shoulder season, and airlines outside of peak travel times (avoid Thursday and Friday evening flights, and the first bank of flights Monday morning; fly Tuesdays and Wednesdays in the afternoon).

Hotels have far more discretion than airlines to deviate from a predetermined algorithm for whom to give upgrades to, so the next most important thing is to be nice, and ask.

To make friends, I always carry:

Starbucks gift cards. (Call me mercenary, but I’m trying to make friends with people who can reciprocate, like airline lounge agents.)

Overrated:

Western European capitals

Underrated:

Central and Southeast Asia

The airplane movie that, unexpectedly, made me bawl was:

Airplane. (Google tells me bawl means shout loudly, not just weep.) The travel movies that get me every time are Lost in Translation and Before Sunset.

When I travel, I’m not afraid of:

The strangest of street foods

But I am afraid of:

Coach.

 

 

Follow Gary and View from the Wing:

Twitter: @garyleff

Facebook: http://www.facebook.com/garyleff

 

Be a smarter traveler: Use Wendy’s WOW List to plan your next trip. You can also follow her on Facebook and Twitter @wendyperrin, and sign up for her weekly newsletter to stay in the know.

Fogo Island Inn Newfoundland aerial view

Fly Your Own Plane to Fogo Island, Newfoundland

If piloting your own small plane to the edge of the earth sounds like your kind of fun, or like a great gift for a significant other, I’ve got an idea for you—and you don’t even need to be certified to fly. It’s the birthday present I gave my husband last year. You can even combine it with a trip to the Fogo Island Inn, the buzzy new hotel off the remote northeast coast of Newfoundland (next stop: Greenland) that is on many people’s travel to-do lists right now.

Getting to Fogo Island can feel like a journey to the edge of the world. In fact, according to the Flat Earth Society, Fogo is one of the four corners of the world. From Gander, Newfoundland, the journey requires a two-hour drive, a 45-minute ferry ride, another 20-minute drive, and a mess of logistics.

Last summer I needed an easier way. I was bound for Fogo and crunched for time. I also needed a birthday present for Tim. So I killed two birds with one stone: Tim got to pilot a four-seat Cessna 172 Skyhawk from Gander to Fogo and back—even though he’s not certified to fly—and I got a transit time of just 30 minutes each way.

Gander is, of course, an internationally renowned center for aviation training. At 8:00 a.m. we reported to Gander Flight Training HQ and met our trainer, a young pilot named Derek Sparkes. He weighed us and our luggage, had us help him with the aircraft safety check, and taught us about all the controls, gauges, and dials in the cockpit. He sat next to Tim throughout the flight, leading him through each step, his hands almost on the controls so he could take over in a nanosecond if necessary; in fact, sometimes Tim could feel the yoke and pedals move to where Derek wanted them to be. But Tim taxied down the runway, communicated with air traffic control, and took off all by himself. As we sailed over vast expanses of blue and green, Tim even managed to shoot some photos too. But when it came time to land on Fogo, the landing strip looked awfully narrow. Tim decided he’d better leave the touchdown to an expert and gladly handed over control.

Such private flights out of Gander are both weather- and weight-dependent. Thankfully, the wind cooperated and our luggage was light. Such flights aren’t cheap either. I paid $1,200 to the travel planner who recommended and arranged it for me, Marc Telio of Entrée Canada. It was a splurge, for sure, but the roundtrip flight saved us at least six hours of travel time and left us with a priceless memory. And because I also booked my Fogo Island Inn stay through Marc—who gets a greatly reduced rate, thanks to his friendship with the Inn’s founder—I saved almost as much as I spent.

Pilot Derek Sparkes performs a safety check

Pilot Derek Sparkes performs a safety check on the plane.

Tim takes the pilot's seat.

Tim takes the pilot’s seat.

Inside the Cessna

Inside the Cessna

The runway

The runway

The view from inside the plane

The view as we took off

aerial view of Newfoundland

View from the plane

Fogo Island 5aerial view of Fogo Island Newfoundlandaerial view of Fogo Island Newfoundland

Fogo Island 11
I’d love to hear: What’s the best travel gift you’ve given anyone?

Transparency disclosure: Yes, the Fogo Island Inn is an advertiser. But I visited and fell in love with the Inn and its people, community, and concept long before this website was conceived.