Tag Archives: airport lounges

Wendy at Ben Gurion airport. Tel Aviv.

How to Get Fast-Tracked Through Foreign Airports

One of the perks that well-connected travelers appreciate most is being expedited through airports. Did you know that WOW List travel fixers in many countries can make airport lines and hassles disappear and whisk you through like a VIP? It’s a great way to start or end a trip.

There was the time my family landed in Casablanca, for instance: We were led off the plane to a VIP lounge where we had canapés and cocktails while our passports were collected and stamped (by officials in some other room), then we scooped up our bags and were ushered to a waiting van. And there was the time we landed in Paris, were met at the jetway, and were led via back-door shortcuts to the front of the immigration line and then to our car—a process that took all of ten minutes. One place where fast-track treatment was a particular relief? Tel Aviv, where we were able to skip to the front of the long passport lines on both arrival and departure. (Above you see me with my airport fixer at Ben Gurion.) This VIP treatment is available to anyone who knows the right expediter and can pay the fee.

The tricks that WOW Listers have up their sleeves for expediting the airport process vary from country to country and from airport to airport. Learn more from the traveler reviews below. Most WOW Listers only offer these services when they are arranging your entire trip. But even if you’re already booked your trip and would like to add airport expediting in Europe this summer, we may be able to help; ask us via the black button below.

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Cairo: “We loved this VIP process, since the airport was a madhouse when we landed at 5:30 AM…”

Travelers at the pyramids of Giza all by themselves.

Sandy and Art Collins felt like VIPs in Giza too, when they had the Pyramids to themselves.

“We just returned from a 15-day trip to Egypt that Jim and Arlene expertly planned. We felt perfectly safe in Egypt and well cared for. The VIP process once we stepped off the plane in Cairo was flawless. At the jetway our first rep had a sign with our name and whisked us through the airport to a lovely private lounge with food and refreshments. We gave him our passports and luggage claim checks and he told us he would deal with immigration and fetch our luggage. We loved this VIP process, since the airport was a madhouse when we landed at 5:30 AM and doing this ourselves would not have been fun.

Thirty minutes later we were driven by private car to the Four Seasons Nile Plaza, which is a beautiful hotel. We already had a Nile-view room but somehow Arlene got us upgraded to a suite overlooking the Nile!! She also alerted every hotel and our cruise ship that it was our 35th anniversary, and we had a small cake with our Anniversary inscribed everywhere we visited—very thoughtful!” —Sandy Collins

Read more reviews of Egypt trips. To get your own WOW trip, start with our trip questionnaire, reached via the black button below.

START A TRIP TO EGYPT

Paris: “The WOW touch was apparent as soon as we stepped off the jet…. We effortlessly glided through the immigration process…”

Roland Garros Stadium, Paris, France

The “WOW touch” continued for Cindy Kennedy and her husband when they got private access to Roland Garros, home of the French Open.

Jennifer, for a second time, helped us plan a trip to France. The WOW touch was apparent as soon as we stepped off the jet. We will forever choose the Meet and Greet service! We effortlessly glided through the immigration process, guided by our greeter, Sofiane, who then introduced us to our driver. Upon returning to the airport at the end of our trip, our driver gave us over to the greeter, who expertly and quickly guided us to our gate. The ease at which we breezed through the airport each time was impressive!

In Paris, we thoroughly enjoyed an evening drive through the city in a vintage open-air Citroen that Jennifer arranged. Our knowledgeable driver made stops in front of several monuments that allowed us time to take some fun photographs. The monuments and the city take on a new look at night, swathed in lights. Paris is truly the City of Light.

Jennifer arranged a private tour of Roland Garros Stadium. We toured the stadium, getting a behind-the-scenes experience inside and out, top to bottom. As we walked through the hallway that leads to the main court, our guide replayed an announcement once used to introduce Nadal and Djokovic before a finals match. Goose bump time!  Another highlight of our trip was a fabulous concert at Saint-Chapelle. Jennifer secured VIP front-row seats. Incroyable!” —Cindy Kennedy

Read more reviews of France trips. To get your own WOW trip, start with our trip questionnaire, reached via the black button below.

START A TRIP TO FRANCE

Turks & Caicos: “Michelle also provided Fast Track services at the small and extremely crowded airport…”

Aerial view of the beach in Turks and Caicos

A quintessential white-sand beach and turquoise waters in Turks and Caicos. Photo: Shutterstock

“Our WOW trip advisor, Michelle’s magic touch made for the perfect vacation for my husband, 2 daughters, son-in law and 2 grandsons (ages 6 & 11). Michelle recommended Beaches All-Inclusive Resort Turks & Caicos to us, and it was the perfect spot to fulfill our needs and made every family member extremely happy.

At her suggestion we splurged on Butler services, and that made all the difference: We had reserved and fully stocked Cabanas at the pool or beach of our choice each day. Never a wait at any of the restaurants as the butler escorts us in. Happy hour and late-night snacks brought to our villa each day etc. etc. etc. The amenities received were well worth our ‘splurge’ indeed.

Michelle also provided Fast Track services at the small and extremely crowded airport in Turks. We were met by a rep upon arrival as well as departure and quickly escorted through the processes without having to wait on hours-long lines. A blessing indeed! ” —Anita Kreitman

To get your own WOW trip, start with our trip questionnaire, reached via the black button below.

START A TRIP TO THE CARIBBEAN

Amsterdam: “We would HIGHLY recommend the VIP treatment when you arrive in Amsterdam if you were flying all night…”

Canal in Amsterdam surrounded by bikes and colored buildings.

With VIP arrival service, you’ll be fresh enough to walk Amsterdam’s canals on your first afternoon. Photo: Shutterstock

“Our trip to Holland and Belgium was fantastic. Tom was great to work with. Every hotel was unique to the city we were in, and all 4/5 star. Transportation was seamless as we changed locations 8 times in 16 days.

We would HIGHLY recommend the VIP treatment when you arrive in Amsterdam if you were flying all night like we did. We were served breakfast in a very nice living room while our luggage went through customs. When we were finished with breakfast, we went downstairs where we showed our passport and jumped in the car. Well worth it.” —Mike Hartmann

Read more reviews of trips to the Netherlands and Belgium. To get your own WOW trip, start with our trip questionnaire, reached via the black button below.

START A TRIP TO THE NETHERLANDS OR BELGIUM

Athens: “The in-airport assistance they arranged in Athens was something I’d never had, never thought I needed, and will never live without again…”

Sunny summer landscape with rocky island, Cyclades in Greece.

Naxos Island, Greece. Photo: Shutterstock

“This was a pretty flawless trip. I’ve been to the Greek Islands several times at different points in my life. I was bringing someone new to Greece as a celebration of her retirement. Mina and I debated Santorini (because of the insufferable crowds) and decided everyone has to see it once, so we went. Her choice of a small, four-room mini-hotel on the Caldera in Fira was perfect. The view was breathtaking, and they brought us fresh breakfast to be eaten on our porch every morning. We never wanted to leave.

We also wanted a nice mix of free time and planned touring to see beyond the main harbor town or commercial area of the island. Again, home runs. The tours we had of the villages in Naxos and Paros and the cooking class were really well done, and our guides were all interesting, insightful and willing to talk about anything.

Basic logistics were beautifully handled. Tickets always appeared at our hotels the day before we needed them. The in-airport assistance they arranged in Athens was something I’d never had, never thought I needed, and will never live without again. They smoothed over so many details that are just complicated and anxiety-producing for the average traveler.” —Laurie Richter

Read more reviews of Greece trips. To get your own WOW trip, start with our trip questionnaire, reached via the black button below.

START A TRIP TO GREECE

Paris: “They arranged greeters for us at CDG who whisked us through the airport and worked their magic so that we avoided the very long lines…”

Old cozy street in Rouen with famos Great clocks or Gros Horloge of Rouen, Normandy, France.

An expedited airport process means more time for must-sees such as the Gros Horloge of Rouen in Normandy. Photo: Shutterstock

“My husband and I just returned from a great 10-day trip to France organized by Michael and his staff.  The itinerary they developed was perfect for us. First stop was the Loire Valley, where we toured several amazing chateaux and stayed in a lovely hotel in Amboise, a charming town.  Next stop was St. Malo, where we got a great feel for the lovely region of Brittany and a hotel room overlooking the English Channel. Then on to Mont Saint-Michel, which was a highlight (and surprisingly crowded for May, good thing we had an excellent guide to get us around the crowds!). Then on to Bayeux, our base for the Normandy/D-Day beaches tour.  Next stop was an amazing hotel in Honflour after a guided tour of the highlights of the Pays d’Auge region—and stops at a cheese factory and a picnic at a cider/calvados producer. The final stop was in Giverny, where we saw the Monet sites in all their springtime glory and had an amazing final dinner at our small but beautiful hotel.

All of our dinner reservations were made by Michael’s office as well, after consultation with us, and every meal was excellent. We requested “non-tourist” places that were within walking distance from our hotels, and they delivered in every location. They also arranged greeters for us at CDG who whisked us through the airport and worked their magic so that we avoided the very long lines at passport control and customs. We were through the airport in no time, and that was amazing.

We are convinced that the value provided by local travel planners on The WOW List is absolutely worth it. Seamless transportation and transfers, no worries about luggage security, amazing guides, and great attention to detail throughout our time in France made the trip extra special.” —Lisa Newmark

Read more reviews of France trips. To get your own WOW trip, start with our trip questionnaire, reached via the black button below.

START A TRIP TO FRANCE

 

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Centurion Lounge in Miami International Airport

An Easy Way to Improve Your Next Flight Delay: Airport Lounge Day Passes

You no longer have to be an elite traveler, a frequent flier, or even a passenger of a specific airline to enjoy the stress-free haven of an airport lounge. Over the past few years, several independent companies have nabbed real estate in the country’s busiest airports, bringing comfy armchairs, Wi-Fi, workspaces, snacks and drinks, and even spas and showers to anyone passing through the terminal with a few extra dollars to spare, usually between $25 and $50. And it’s not just travelers who’ve taken notice; airlines have upped their lounge game in response, with several opening their retreats to regular folks too. These lounges can be a life (and sanity) saver any time you have a long layover. And they are especially useful during the holiday season, when crowds are thick and weather delays common. Download the LoungeBuddy app (as well as other essential apps for holiday travel), and you’ll always know where to find the closest one.

Here are a few of the non-airline-affiliated lounges to look for. As for airline lounges, you can find one in most airports, and sometimes you can buy a day pass, even if you’re not flying that airline!

Lounge Pass
Fee: Starts at $19
What’s included: Lounge Pass is a booking site for day passes to more than 350 airport lounges in more than 100 countries. Prices start at $19 and the amenities vary by location.
Locations: There are too many list to here, but the website makes it easy to find the options in the airports you need.

Priority Pass
Fee: Annual membership from $99; free membership for Chase Sapphire Reserve, American Express Platinum, Citi Prestige card holders (among others).
What’s included: Priority Pass is like Lounge Pass, but it requires a membership fee up front—which then gives you free access. Amenities vary widely, but most lounges have complimentary Wi-Fi and snacks, outlets, TVs, and places to work; some have spas and private conference room. Members also receive discounts at airport restaurants and retail shops.
Locations: The Priority Pass network includes more than 1,300 lounges in Africa, Asia, Europe, Latin America and the Caribbean, the Middle East, and North America.

Centurion Lounges
Fee: Free to AmEx Platinum and Centurion cardholders and their guests.
What’s included: Elaborate food and drink, often prepared by well-known chefs; Wi-Fi; video games; lots of couches and private nooks; assistance with dinner reservations, flight info, event tickets, and more; printers, fax machines, copiers; TVs, magazines and newspapers; conference rooms at some locations; spa services at some locations; showers at some locations; luggage lockers at some locations.
Locations: Dallas-Fort Worth (DFW), Hong Kong (HKG), Houston (IAH),Las Vegas (LAS), New York LaGuardia (LGA), Philadelphia (PHL), Miami (MIA), Seattle (SEA), and San Francisco (SFO). Coming soon to Denver (DEN), New York (JFK), Los Angeles (LAX), London (LHR), Charlotte (CLT), and Phoenix (PHX).

The Club
Fee: Varies
What’s included: Wi-Fi; snacks and drinks (including wine, beer, and liquor); workstations, printers, fax machines, phones; TVs, magazines and newspapers; showers; conference rooms for an additional fee. Purchase day passes to The Club’s locations via the Lounge Pass website (see below).
Locations: Atlanta Hartsfield (ATL), Boston (BOS), Buffalo (BUF), Baltimore (BWI), Charleston (CHS), Cincinnati (CVG), Dallas-Forth Worth (DFW), Jacksonville (JAX), Las Vegas McCarran (LAS), London (LGW), London (LHR), Orlando (MCO), Pittsburgh (PIT), Seattle (SEA), and San José (SJC) airports.

Airspace Lounge
Fee: From $20 (price varies depending on time of day); free entry for AmEx Platinum and Centurion cardholders and their guests.
What’s included: Wi-Fi; computers; power outlets at every seat; a credit for a free meal or alcoholic beverage (additional snacks, soft drinks, and coffees are available for free as well); printers, scanners; showers at the San Diego airport.
Locations: Cleveland Hopkins (CLE) and San Diego (SAN).

 

Be a smarter traveler: Read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip. You can also follow her on Facebook, Twitter @wendyperrin, and Instagram @wendyperrin, and sign up for her weekly newsletter to stay in the know.

Singapore Airlines plane in the sky

Strategies for Flying Smarter in 2018

When George Hobica founded Airfarewatchdog.com, he solved one of the most frustrating challenges for fliers: how to tell if you’re getting the best price on a flight. But suddenly, by signing up for the website’s customizable low-fare alerts, fliers were receiving key fare information and assurance right in their inboxes. Over the years, the website has continued to come up with solutions for travelers, including a hotel-deal finder and one-sheets for domestic airlines that detail fees, contact numbers, and user reviews all in one place. So when we started wondering what 2018 is likely to have in store for airline passengers and how to make the best of any changes, we went right to George. These are his top five strategies for flying smarter in 2018.

1. Economy class seating will get tighter, so it’s never been more necessary to research before you book.

Those flying in economy class will see seats spaced closer together. Visit SeatGuru to see which airlines have added extra seats to rows in economy and which have added more rows per plane. JetBlue will remain the only U.S. airline with at least 34 inches of space between rows in economy (the others may space them 30 or 31 inches apart).  On the plus side, airlines are expanding their premium economy cabins on international routes, with United being the latest to announce they are adding premium cabins this year.

2. Business class will feel more private and get upgrades, so this could be a good year to consider splurging (or spending miles).

Singapore Airline's new first class suites are like mini apartments

Singapore Airline’s new first class suites feature a real bed. Photo: Singapore Airlines

Some airlines will be adding more privacy to their business class cabins, offering all-aisle access in a 1-2-1 configuration. Singapore Airlines’ new first class “Suites” will feature a real bed and a seat, not just a seat that turns into a bed (two people traveling together can turn them into a cozy double bed). British Airways is rolling out an enhanced business class cabin with quilted mattress pads and a fancier meal service.

3. You’ll fly more comfortably if you choose the right planes.

We’ll see newer planes on many more routes, but be sure to opt for the Boeing 787 Dreamliner and the Airbus A350, if available, on ultra-long-haul flights. These aircraft lower the equivalent altitude inside the cabin by about 2,000 feet compared to other planes, meaning you’ll breathe easier and generally feel better on long flights. They also keep more passenger-generated humidity inside the plane; your mucous membranes will thank you for choosing one of these aircraft. Boeing shows where the Dreamliner flies and on which airlines. There are many similar sources for the A350 (just do a search for “A350 routes”). Or ask a travel agent.

4. Watch for new technology that will speed and simplify boarding.

 

britishairways biometric boarding gates LAX

British Airways has introduced biometric boarding at LAX. Photo: British Airways

We will see more airlines automate the boarding procedure by using self-boarding via facial-recognition technology. British Airways tested this on international flights from LAX in January and eventually all airlines will use self-boarding turnstiles to speed the process and make it more secure. (Scans of U.S. passport holders are compared to their photos stored by Customs and Border Protection; scans of foreign visitors are compared to photos captured by cameras at immigration.) I recently witnessed 180 passengers self-boarding a Dreamliner in less than 20 minutes. No need to show passports or boarding passes, just look into the camera and pass through the turnstile.

5. Spend more time in airport lounges—they’re improving.

Air Canada's business class lounge at Pearson Airport in Toronto

Air Canada’s business class lounge at Pearson Airport in Toronto. Photo: Air Canada

Passengers with access to airport lounges will find vastly improved pre-flight dining options. Air Canada, for example, has launched a new business class lounge at Toronto’s Pearson Airport, available only to paid business class passengers, that combines the traditional amenities found in airport lounges with a restaurant helmed by Vancouver-based celebrity chef David Hawksworth. Those operated by United, American and Delta, many of which were showing their age, are getting upgrades: new furniture, décor, and lighting, with places to charge your electronics at every seat, and a wider choice of edibles (Delta now serves a full hot breakfast in some of its Skyclubs). Most U.S. airlines will sell you a day pass for about $50 (think of it as three airport martinis plus free Wi-Fi and nibbles and it won’t sound so pricey).

Airplane travel

Ask Wendy: How to Compare Long-Haul Business Class Flights

Question:

Wendy, we have booked a trip to Sri Lanka in January with your Trusted Travel Expert.  American Airlines and Etihad are having a challenge with our business-class reservation, so we are considering Cathay Pacific.  Are Etihad and Cathay Pacific business-class seats/service about the same? —Jeanne

This was my business-class seat on Cathay Pacific from Newark to Hong Kong. Note the size of the TV screen.
But it was hard to take my eyes off this: the northern lights outside the plane window, somewhere over Siberia.
As you can see, Cathay’s business-class seats are pretty spacious.
The in-flight amenities kit
The late-night supper menu
The wine list
Business-class snacks on demand include this won ton noodle soup, Black Angus burgers, and Häagen-Dazs ice cream.
Doug checks out the view from one of Cathay Pacific’s Hong Kong airport lounges.
The lounge’s coffee and tea bar
I ordered up a crême brulée cappuccino. It tasted as good as it looked.
Flavors of JING tea served in the lounge include Flowering Jasmine & Lily, Whole Chamomile Flowers, Whole Peppermint Leaf, Lemongrass & Ginger, Organic Jade Sword, Traditional Iron Buddha, Jasmine Silver Needle, and 1990’s Royal Loose Cooked Pu-Erh.
Airport lounge pre-flight comfort food: Won ton noodle soups from the lounge’s noodle bar and Hong Kong-style milk tea.
Condiments in the noodle bar for spicing up your won tons
The lounge was so comfy we didn’t want to leave!
As lovely as the lounge was, though, the highlight of our whole experience was still the northern lights out the airplane window.

Answer:

Jeanne, I flew Cathay Pacific to Sri Lanka myself last December—via Hong Kong, the airline’s hub—and I can assure you that business class on Cathay is very comfortable and highly civilized, with flat-bed seats and gold-standard service, not to mention won ton noodle soup whenever you like. Cathay’s premium-class cabins rank among the world’s best, as do its fabulous Hong Kong airport lounges, but here are two ways you can compare Cathay’s seats with Etihad’s:

First, you can compare seats on different aircraft by using SeatGuru’s airline seat comparison charts. On the appropriate chart (in your case, the Long-Haul Business-Class Comparison Chart), find the two aircraft you are choosing between and compare their seat width, seat pitch (which indicates legroom), amenities such as on-demand TV and power ports, and other features. Second, you can use Routehappy to find out the pros and cons of any two flights on the same route. Type in your origin and destination cities, and the site will compare the different airlines flying that route and tell you the smartest choice.

You should also know that Cathay’s Black Friday sale, happening now, is offering astonishing bargains to Hong Kong and Asia. Business-class airfares from U.S. gateways to Hong Kong start at just $3,187 roundtrip. The travel window is January 1 – May 23, and your deadline for purchase is November 29. Here’s a link to the business-class sale. Cathay is offering similarly steep bargains in premium economy too. Prices start at just $1,185 roundtrip to Hong Kong. Here’s the link to the premium-economy sale.

Cathay’s premium economy to Hong Kong, I can tell you from first-hand experience, is surprisingly comfortable, thanks to the seat width and degree of recline, the leather-padded footrest (to make sleep comfier), and snacks on demand.  When my family flew from Newark to Sri Lanka last December, the kids sat in premium economy on the Newark-Hong Kong leg, and the fact that they could have instant noodle soup in a cup whenever they wanted was huge. Between the four of us, we actually ended up experiencing four different cabins on our flights to and from Sri Lanka (there’s a long story behind that)—economy, premium economy, business class, and first class—and even economy (which I flew most of the way back to Newark, as I gave my 14-year-old my bu