Tag Archives: covid

Two teenage boys with masks on in business class of a United airplane during coronavirus

Our First-Hand Accounts of What It’s Like to Travel Now

Like many of you, I am certifiably stir-crazy right about now. I live in New York City, and I haven’t ventured farther than six miles from my apartment in four and a half months—and that’s just on long walks. So last Thursday, I found myself in the same boat as all the other grounded travelers who showed up for our latest Zoom chat: eager to hear aboutthe essential trips that Brook, Wendy, and Wendy’s husband, Tim, recently took. Not only because I am starving for some vicarious travel, but also because I want to hear reliable first-hand accounts from people I trust—experienced travelers who pay attention to the kinds of details and questions I’ll have when I’m ready to travel again myself. That’s the whole point of our Zoom chat series—to cut through the noise and share the travel intel that’s most relevant to you…and, we hope, soothe some of that restlessness and stoke future dreams of safe adventures.

If you didn’t make it to our “What It’s Really Like to Travel in the U.S. Now” Zoom chat, we’ve collected some of the highlights and tips below. Don’t miss our next get-togethers. On July 16, we’ll talk about smart family travel (including some of our favorite past trips and what those might look like going forward); and on July 23, air travel experts will forecast the near-future of flying. Sign up using our RSVP form, where you can also let us know what other chats you’d like to see and how we can help keep your travel brain inspired until you’re ready to hit the road again. In the meantime, stay safe! —Billie

What it’s like: In the car

Sunrise in Spartanburg, S.C. Road Trip, Wendy Perrin Covid-19

Sunrise in Spartanburg, South Carolina, June 23, 2020

Wendy: “It used to be that on a road trip, the place you stopped to get gas was the same place you got snacks and used the restroom. Now those three things need to be done in three different places. The convenience stores attached to the gas stations had ‘mask required’ signs but no one complied. So instead we used the bathrooms at state welcome centers—they were clean, spacious, and often touchless. To get food, we went to drive-throughs or found out what restaurants were ahead of us on the highway, then we’d call ahead and do curbside pick-up.”

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What it’s like: At the airport

Two teenage boys walking through empty TSA airport security during coronavirus

The normally packed security lanes at Newark airport were empty when Tim flew. Note the social-distancing markers on the floor.

Brook: “I had to hand over my boarding pass and ID, I was not able to scan those myself. There were big jugs of sanitizer before and after, and all staff was wearing masks. It was easy to social distance at the airport. It didn’t have that empty apocalyptic feeling but it was noticeably empty, so it was easy to stay away from each other. I told my son to keep his hands in his pockets to keep him from touching anything.”

Tim: “At Newark airport we wore gloves because we knew we’d be going through security and handing papers to people. Once we got through, we took our gloves off because they’d gotten all sweaty. The airport reminded me of a casino at ten in the morning: Yeah, there are a few people there, but it’s pretty empty and not the same scene.”

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What it’s like: On the plane

Two teenage boys with masks on in business class of a United airplane during coronavirus

Because of the layout of this 787’s business-class cabin, Tim felt the last row was the safest.

Brook: “My parents bought us business class. That’s not normally how I travel, but we all felt the financial investment was worth it. My son and I flew United on a 757 with the upgraded Polaris class, so the seats were separate private pods. I originally chose the last row of the cabin to be farthest from the flight attendant and closest to the door. But when I got to the airport, I spoke to the gate agent (through Plexiglas) and had him move us to a row that was otherwise empty.”

Tim: “We also splurged on business class—in a United 787—and took the back row so we could be the last on the plane and the first off. We never walked past anyone; we just got on and got in our seats. We did not use the lavatory. We wore masks and also tried goggles. They didn’t work very well; they fogged up. So on the return flight we wore Face Shields in addition to the masks. Leaving the plane, everyone got up and wanted to leave at once. So even though the plane was only a third full, that final moment was problematic and made us uncomfortable.”

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What it’s like: Getting to/from the airport

empty Avis car rental lot at SFO airport San Francisco California during coronavirus

SFO’s normally full Avis rental-car lot had very few cars available.

Tim: “In California, we had reserved a rental car at SFO. There were five people in front of us at Avis, and two people behind the counter, and it took us an hour and a half to get our car. First they said they had no cars available. (Apparently they’re selling off some of their fleet.) Then they said it was taking longer to clean the few cars they do have. So factor in a lot of time when picking up a rental car. Also, leave more time for air trains; they may be running on a slower schedule.”

Billie: “I’ve taken five rideshare trips over the past few months in NYC. Four out of five times, the driver had installed a protective barrier between the front and back seats (usually a custom-fit Plexiglas wall, but one time it was a taped up shower curtain), and in every case, the drivers opened the windows and were patient while I wiped everything down before I got in. Lyft and Uber both require that passengers and drivers wear masks. If you’re not wearing one, the driver can refuse to let you in and cancel your ride; likewise you can cancel the trip for health safety reasons if you are not comfortable.”

What it’s like: At hotels

Flamingo Resort hotel clean and dirty jars for pens during coronavirus

The poolside bar at the Flamingo Resort separated used pens (for signing bar bills) from unused ones.

Tim: “For our nights in Santa Rosa, we picked an older hotel I’ve known for years (The Flamingo Resort) because it had an upstairs balcony with a sliding glass door, and we knew we could keep that open at night, to keep the room ventilated. I gave Charlie a pack of wet wipes, and he wiped everything down (the rental car too). The TV remote was already in a plastic bag, but we wiped it down too. We left the windows open, and did not have the staff come in while we were there. Having the balcony worked out well. We put the Do Not Disturb sign on the door the entire time we were there, and I would go find Housekeeping and trade in towels. Everyone inside the hotel wore masks, but around the pool everyone took them off and stayed socially distant. There were also about a dozen dogs around the pool, which was interesting.

Then we spent a week camping in the Mendocino National Forest. I was pleasantly surprised how militant they were—even at the little general store deep in the woods—about masks and social distancing.”

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United Airlines 787 Dreamliner Polaris business class cabin Flight from Newark to San Francisco during coronavirus Wendy Perrin boys

If You Have To Fly in a Pandemic, Here’s Where to Sit on the Plane

UPDATE ON JULY 19: It’s been 14 days since Tim and the kids returned from California, nobody got sick, and both kids tested negative for Covid-19. (Tim was not tested.)  This update does not represent a recommendation that people fly; I am simply reporting the outcome of my family’s decisions, as described below.

As you know from Steps to Reduce Your Health Risk When You Fly, the problem with flying nowadays is likely not the air on the plane; scientists say the HEPA filtration system generates hospital-quality air. The problem is the close quarters and the unpredictable behavior of other passengers.  While it may be impossible to know with certainty how empty or full a flight will be or whether there might be passengers who refuse to wear masks (note: major U.S. airlines require passengers to wear masks), it is certainly possible—if you need to make an essential airline trip (remember, the CDC advises against non-essential travel)— to choose an aircraft layout and seat location so as to mitigate your risk.

That was my goal when I had to book a transcontinental flight for my husband and two sons. They flew from Newark to San Francisco on United Airlines on June 25. Based on their experience, here’s my advice for picking planes and seats so as to lessen your risk:

Know which airlines will keep seats empty during your flight.

Back in April when I booked the flight and chose the seats I wanted, United was blocking certain seats to try to maintain some space between passengers. But I knew I could not count on those seats remaining empty. United offered no guarantee that it wouldn’t fill every seat if it could. And, in fact, United is now no longer blocking seats; this week, the airline’s communications chief, Josh Earnest, said that blocking middle seats is just a PR strategy and not a safety strategy, since it still doesn’t keep passengers six feet apart.

By contrast, Alaska Airlines, Delta, Jetblue, and Southwest promise to keep certain seats blocked through at least the end of July: Alaska says it will block middle seats and cap flights at 65% capacity through July 31. Delta says it will block all middle seats, and some aisle seats in aircraft with 2×2 seating configurations, through September 30. Jetblue is blocking seats through July 31: middle seats on big planes, aisle seats on small ones. Southwest says it will block middle seats through September 30.

American and United are booking their flights to capacity when possible. United says it will alert passengers beforehand if their flight is “expected to be fairly full.” If you want to change your flight, the airline will let you do so for no fee; if you want to cancel, the airline will give you a credit toward a future flight in the amount that you paid. (See the “Prioritizing Your Well-being” section here.)  I recommend calling the airline ahead of time to check how full your flight really is (as opposed to waiting for the airline to alert you).

If you’re going to splurge on a business-class seat, pick an aircraft model where that will make a big difference.

I wanted a nonstop flight (to reduce time in airports), which limited my options to Alaska, Jetblue, and United. On United.com, as I pulled up flights during the search process, I compared every plane on offer between Newark and San Francisco by clicking to find out the aircraft model and view the seat map. My goal was to put as much physical distance as possible between my family and other passengers, and if there was ever a time when I was willing to pay more for that, this was it, so I checked out all the business-class options too. I saw that United was flying a 787-10 Dreamliner with the Polaris business-class cabin. The seat design means that you get something akin to your own cubicle onboard. Here’s a 3-D, 360-degree view of the cabin, so you can see how each passenger is partially shielded and how there are many solitary window seats with no aisle seat next to them. (If you hold your cursor down on the 3-D view and scroll in a circular fashion, you can “tour” the cabin.)  And the seats were surprisingly affordable (this was back in April, when the coronavirus outbreak was peaking in New Jersey).

It was the combination of the seat design, the cabin spaciousness, the newness of the plane, my elite status with United, and the price—plus the fact that if I needed to change the flights, United would have the most other flights to choose from—that made this option the best for my family’s needs. (If you’re comparing flights and can’t easily determine the aircraft model, seating configuration, and other seat details via the website you’re using, you can do your seat research on Seatguru.)

teenage boys traveling in business class United flight with masks on

My kids had seats with protective barriers.

When choosing your seat location, consider all the factors that might protect you from other people’s movements.

After studying the layout of the seats in the business-class cabin, I assigned my family seats in the last row. Here’s why I wanted the last row:

  • Since the business-class lavatory is at the front of the cabin, there would be no foot traffic past them to/from the lavatory.
  • The other passengers in the cabin would be seated in front of them, facing forward, so if any of those passengers were to cough or sneeze, they would hopefully do so in the opposite direction from Tim and the kids.
  • The aircraft door is immediately behind that row.  This increased the probability that my family could board the plane last and not have to walk past already-seated passengers. (Boarding the plane last meant they could avoid standing in line at the gate.) They would also probably be able to disembark first.

Tim reports that we made all the right decisions and that the flight felt very safe, as did the entire airport experience. Newark airport was empty. In the TSA line, nobody touched anything. At each gate was a gallon jug of hand sanitizer. When they boarded the plane, they were given wipes so they could wipe down their seat area. Every passenger Tim saw onboard wore a mask. Every airport staffer and traveler he saw at EWR and SFO wore masks, although a few passengers at SFO had their masks at their chins as they spoke on their mobile phones.

United flight crew attendant with mask around chin

The purser was the only person Tim saw onboard whose mask was not covering his nose and mouth.

Tim reports that there were only two exceptions to his sense of safety on the flight: (1) The United Airlines purser wore his mask at his chin instead of over his mouth and nose. (2) At the end of the flight, passengers were in a rush to get off the plane and kept only about two feet of distance from one another when emerging from their seats and moving from the plane to the jetway.

Based on my family’s flight experience, we have a few more tips to share:

When I dropped Tim and the kids off at Newark airport, they wore goggles, but they’ll be trying out face shields on the return flight.

  • Consider wearing a face shield (in addition to a mask). It can protect your eyes or at least prevent you from touching your eyes with unwashed hands.  When I dropped Tim and the kids off at the airport, they wore goggles recommended to us by a friend who is an E.R. doctor. The goggles fogged up, though, so I’ve shipped face shields to the boys for the return flight.
  • Use the lavatory earlier rather than later.  As you know from Steps to Reduce Your Health Risk When You Fly, the lavatory is cleaner earlier in the flight.  My family’s goal was not to use the lavatory at all.  And they succeeded!  They used the airport restroom immediately before boarding and immediately after disembarking. (And they report that everything in the airport male restrooms was touchless.)  During the flight, they never left their pods; they stayed nestled down behind their privacy barriers.
  • Bring a sweater. They turned their air nozzles on for purified air throughout the flight, but those nozzles blast cold air, so it got chilly.
  • Bring food. Newark airport was empty, with restaurants and almost everything else closed except for one convenience store on each pier. Tim and the kids brought deli sandwiches from home, in case the food service on the flight didn’t happen or didn’t appear to be safe. As it turned out, everything served to them—including silverware—came wrapped in plastic.

 

Europe map with pins-1646756_1920 CR Pixabay

The EU Opens to Canadians and Australians, but not Americans

The European Union will open its borders to visitors on July 1, but not to travelers from the United States. However, Australia, Canada, and New Zealand and 12 others all made the cut.

After several weeks of uncertainty (during which Portugal, Iceland, and Greece all planned to reopen to Americans, and then reneged), the EU formalized a plan and announced that residents from only a select list of countries will be allowed entry (entry is based on residency, not nationality). Everyone else is banned for now.

That list—published by the European Council and also agreed to by the non-EU countries of Iceland, Norway, Switzerland, and Liechtenstein—approves 15 countries that have met certain health criteria, including a 14-day COVID-19 caseload count that’s close to or below the EU average, plus an evaluation of each country’s overall COVID-19 response (ie., testing, contact tracing, treatment, reporting, containment, and “the reliability of the information”).

The list will be reviewed every two weeks. As of July 1, residents of the following countries will be allowed to travel to the EU:

  • Algeria
  • Australia
  • Canada
  • Georgia
  • Japan
  • Montenegro
  • Morocco
  • New Zealand
  • Rwanda
  • Serbia
  • South Korea
  • Thailand
  • Tunisia
  • Uruguay
  • China, subject to confirmation of reciprocity
  • The Council counts residents of Andorra, Monaco, San Marino and the Vatican as part of the EU, so they’ll be allowed entry as well.

U.S. residents eager to travel can choose among several other countries and islands around the world that are not banning them (including England, which just relaxed its rules so that U.S. residents can enter the country as long as they quarantine for 14 days on arrival). For quarantine-less travel options, see The Countries That Have Reopened to U.S. Travelers and What You’ll Find There for our regularly updated intel on those options. For more info about traveling within the U.S., bookmark “Every State’s Coronavirus and Travel Information.”

Canadians, Australians, and others allowed into the EU will find the world’s best Europe trip-planning specialists—those who can ensure smart logistics, no crowds or lines, and safe places to stay and eat—on The WOW List.

 

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

stock photo of toy airplane on stack of masks and passport with a globe signifying travel during Covid

Steps to Reduce Your Health Risk When You Fly

Now that some countries are reopening to U.S. travelers, and require international flights to get there, we’ve asked health experts to outline the most important steps travelers can take to limit their chances of contracting or spreading the coronavirus when they fly.

Starting with how you transport yourself to the airport, and ending with how you exit it at your destination, there are many tricky touch points to plan for. One factor in your favor, though, is that you’re not likely to encounter crowds at the airport or on the plane right away. According to Airlines for America, the trade association and lobby group for the U.S. airline industry, U.S. airline passenger volumes are down nearly 90%, and the TSA is screening 88% fewer travelers compared to this time last year.

That could change with time, however: Your airport could see a wave of restless travelers, or your particular flight may be the unexpectedly popular one. So it’s smart to be prepared.

Making the decision to fly

First, we want to be clear that the CDC and the U.S. State Department are still advising Americans to avoid all nonessential international travel. The CDC has this advice about the risks of contracting COVID-19 when traveling by planes specifically: “Air travel requires spending time in security lines and airport terminals, which can bring you in close contact with other people and frequently touched surfaces.” It also notes the difficulty of social distancing. So thinking carefully about whether to even take a trip is your first line of protection.

“The decision is important,” says Dr. Petra Illig, an aerospace-medicine physician based in Anchorage, Alaska. Dr. Illig was a CDC quarantine medical officer during the Ebola, H1N1, and MERS outbreaks, worked as regional medical director for major airlines, and currently serves as secretary of the International Airline Medical Association. “You have to decide: Do I really need to make this trip and are there other alternatives?” If the answer is yes, you do need to make the trip, then plan for potential pitfalls, like getting stuck at your destination, requiring hospitalization there, needing prescription refills, or not being allowed in when you come back home. Consider your contingency options and make sure you have all the necessary items with you in your carry-on: not just your medications (and enough to last in case you do get stuck), but also information about your medical status, physicians, allergies, insurance, and an emergency contact. “Plan for not coming back when you want to,” she says.

Getting to/from the airport

The best way to minimize your risk of exposure is to drive yourself to the airport and park there, says Dr. Krutika Kuppalli, an infectious diseases physician based in California who also serves as vice chair of the Infectious Disease Society of America’s Global Health Committee and who served as medical director of an Ebola treatment center in Sierra Leone during the 2014 outbreak. “The next best option would be to see if someone you know (preferably someone that you live with and have been around frequently—i.e. someone in your bubble) can drive you. Even if you do this, I would recommend wearing masks and practicing good hand hygiene, since being in the car is an enclosed space that potentially places you at risk.” If you have to take an Uber, Lyft, or taxi, she recommends “wearing a mask, using good hand hygiene, and if possible having the windows down for air circulation.”

Checking in

Check in online whenever possible so that you don’t have to interact with any people or touch any kiosk screens. The same goes for checking luggage: Try not to.

When you do have to check in at the airport, be conscious of the things you touch and that other people have touched. “At the counter, don’t give your ID to the person: Try to handle it yourself,” says Dr. Illig. “Same with credit cards—try not to let people hold your card.” If you have to use a kiosk screen, wipe it down first, and then wipe your hands (or gloves) right after. “I already have my gloves on when I’m going into a place where I have to handle things,” she continues, “because I find it a lot easier to sanitize my hands if I’m wearing gloves rather than constantly washing my hands, which you can’t always do. I can vigorously use Lysol wipes on the gloves.”

Dr. Illig’s trick: Keep a Ziploc bag of wipes with you at all times. “But make sure it’s well sealed,” she cautions, “because the alcohol on them will evaporate quicker than the water in them. Just because the wipe is wet doesn’t mean it’s effective.”

TSA screening/baggage handling

Since you’ll be interacting with people, Dr. Kuppalli advises wearing a mask when you go through TSA screening. “Going through the Whole Body Image scanner should not pose any additional risk to people,” she adds. “However, if the screener has to do a pat-down or any additional screening, they may get close to you. The best thing you can do is protect yourself with your mask, and you have the right to ask the agent to wear clean fresh gloves and to wear a mask.”

What about all those shared surfaces you’ll have to put your bags on—conveyor belts, screening bins, and, at the other end of your journey, baggage-claim carousels? How much should we stress about those? “I wouldn’t worry about it,” says Dr. Illig. “You’re not going to lick your bag, so even if it comes into contact with something, it’s unlikely it will have enough particles attached to the handles of your bag [to transfer if you] pick it up and then touch your nose.” She explains that while we’ve all heard the reports about how the virus can be detected on certain surfaces for hours or days, that detection does not necessarily mean the virus is alive. “The testing we do now is for the genetic fingerprint of that virus on the surface. That doesn’t mean the virus was alive or can be infectious; it just means the RNA is still evident but the virus is most likely not capable of infecting a living cell. Plus it requires a certain amount of virus [to start an infection].”

Still, Dr. Kuppalli says she usually wipes down the outside of her bags after going through security, and then she washes her hands—because when touching luggage, that should be your main concern. “The most important thing to remember is that after handling your items, your hands will be dirty, so you don’t want to touch your mask, mouth, eyes, or nose,” she explains. “You want to make sure to clean your hands with hand sanitizer or soap/water first. As long as you do that, you will be fine.” And remember: The TSA now allows you to bring 12 ounces of hand sanitizer in your carry-on, so don’t be stingy.

Waiting in the airport

The time when you’re waiting in the airport for your flight to take off seems riddled with traps. Should you avoid hanging around the gate? Is it safe to buy snacks or drinks? And what about using the bathrooms?

“I would avoid the crowded gate and food courts,” says Dr. Kuppalli. Instead, she suggests looking for an empty gate close to yours and camping out there until it’s time to board. She adds that buying food or drinks is probably fine, but be sure to wash or sanitize your hands before you eat anything.

“The place I get most nervous are the bathrooms: There you have to be ultra cautious,” says Dr. Illig, who suggests looking for one that’s not crowded and getting in and out as quickly as possible. “You want to think about everything you might touch, and try not to touch it.”

Dr. Kuppalli agrees: “The main concern are the high-touch surfaces that may not be cleaned as often or as well as one would hope. Wash your hands completely with soap and water for at least 20 seconds while scrubbing between the webs of fingers, under nails, and on both sides of hands.”

On the airplane

Let’s clear up a common myth first: The air on a plane is not a big cloud of germs; it’s not what makes people sick. U.S. airlines use HEPA filtration systems to generate hospital-quality air, and that air is cycled so frequently that infection risk is low.

“According to the WHO, research shows there is little risk of any infectious disease being transmitted onboard an aircraft because the aircraft cabin air is carefully controlled. Ventilation provides a total change of air 20 to 30 times per hour,” says Dr. Kuppalli. Even the CDC is trying to set the record straight with this information on its page about air travel: “Most viruses and other germs do not spread easily on flights because of how air circulates and is filtered on airplanes.”

In a recent essay for the Washington Post, Joseph Allen, an assistant professor of exposure assessment science at the Harvard T.H. Chan School of Public Health, explained that airplanes are rarely the source of disease outbreaks. He pointed to a study on the risk of infection posed by a person with tuberculosis to 169 other passengers. The answer: between 1 in 10,000 to 1 in a million. And that’s without everyone wearing masks.

Nevertheless, the airline industry is still trying to better understand how coronavirus and other pathogens behave in cabin air—and what they can do about it. As reported by The Wall Street Journal, Boeing and Airbus have started conversations with the FAA, the CDC, and a few universities to figure out and address in-flight risk factors. Those discussions could lead to academic research grants and studies that would inform the way airplanes are designed, maintained, and ventilated.

In the meantime, the air nozzle above your airline seat blasts purified air, so turn it on and position it toward you throughout your flight.

Other passengers

The air is not the problem. People are. “The greatest risk is really your distance to the next passenger,” says Dr. Illig.

Airlines are attempting to address that problem. Members of Airlines for America (A4A)—which include Delta, JetBlue, American, United, Southwest, Hawaiian, and Alaskan airlines, and which require passengers and staff to wear masks all the way through from check-in to de-planing—are trying out tactics such as back-to-front boarding, staggering passengers, and not selling middle seats. (Update: Several airlines have recently announced they’ll end this policy and sell planes to full capacity, including American, United, Spirt, Air Canada, and WestJet). Still, as Dr. Illig points out, even if the middle seat next to you is open, you’re still not a full six feet from the person in front of or behind you. “Therefore, it’s even more important to have everyone wearing a mask,” she says.

At this point, though, so few people are flying that crowded planes are unlikely to be an issue. If you feel uncomfortable because you’re seated close to another passenger, talk to the flight attendant about switching. If the passenger count is very low, the flight attendants might have to strategically space out the seating arrangements to keep the plane balanced (this happened on my own last flight, back in March).

There are reports that suggest that choosing a window seat provides a little extra safety, because it limits the number of people surrounding you. Window passengers are also less likely to get up during the flight to go to the bathroom or walk the aisle—times when you’d be exposing yourself to other people’s germs.

Wendy has been hearing from travelers who’ve decided to splurge on business- or first-class seats in order to reduce the number of passengers within their six-foot radius. They’ve assigned themselves window seats in order to reduce contact with people passing through the aisles (their specific airlines have blocked off the aisle seats next to them for now). These travelers have also assigned themselves seats in the last row of the upfront cabin, figuring that if other passengers in the cabin sneeze or cough, they’d rather be sitting behind those passengers than in front of them. Plus, in the last row (or the first), there are fewer people seated close to you.

Your seat area

Airlines are already upping their hygiene efforts (for example, member airlines of A4A are using electrostatic foggers for sanitization), but it’s a good idea to wipe down your seat area anyway: buckles and seatbelts, trays, screens, windows and window shades, armrests, overhead lights and fans, call buttons, and the overhead bin.

“I would mostly recommend that passengers do the things we have been recommending since the outset of the pandemic,,” says Dr. Kuppalli, “wear their masks on board so in case they are sick they don’t spread their infectious droplets to others; if possible, maintain their distance from others; wipe down their seats, seat buckles, tray tables and other surrounding high-touch surfaces with disinfectant wipes prior to takeoff; and use hand sanitizer before eating/drinking or touching their face mask.”

The bathroom

If it’s a long flight, you might have to face your biggest challenge yet: the tiny airplane lavatory. “The bathroom is definitely a place of concern just because it is a small, confined space,” says Dr. Kuppalli. “As the flight goes on, I would be increasingly concerned about it.” She and Dr. Illig have the same advice: Exercise caution, don’t touch anything you don’t have to touch, and wash your hands. “Whatever you touch is possibly contaminated, so I would wear gloves,” says Dr. Illig. “And if you can’t [use gloves], use a towel or something to touch any surface. Then after you leave the bathroom, don’t touch your face, and when you get to your seat, decontaminate your hands whether you’re wearing gloves or not.”

Arriving and exiting the destination airport

Depending on where you’ve traveled to, you might have to navigate passport control, customs, and baggage claim when you land. Follow the same precautions as you did when you departed from your home airport: Wear a mask, wear gloves, limit your interactions with people and shared items, maintain social distance (maybe wait for the impatient crowd around the baggage carousel to dissipate before you grab your bag), don’t touch your face, and—as always—wash your hands.

“I wish I had some cool secret or magic, but it’s just sticking with a pattern,” says Dr. Illig. “The problem is when people break the pattern, then they’re at risk for contaminating themselves. Follow the same steps, ingrain them into your brain.”

This article was originally published May 30, 2020. It has been updated.

 

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Sunrise in Spartanburg, S.C. Road Trip, Wendy Perrin Covid-19

What a Road Trip During Coronavirus Is Really Like

A lot of Americans still don’t understand this virus. Especially the Americans you find in roadside convenience stores. Almost every convenience store attached to a gas station has a sign that says “Mask required,” yet almost nobody inside is wearing one.

That was my family’s main takeaway from our first road trip during coronavirus. On June 18, nine days after New Jersey’s stay-at-home order was lifted and 105 days after we had begun quarantining in March, Tim and the kids and I had to make a road trip to Atlanta (an essential trip for urgent family reasons).  We planned to stay in a bubble except for the time on the highway when we would need to leave the car. We did the full 14-hour drive in one day, leaving at 4 a.m. to avoid rush-hour traffic in as many cities as possible en route. We took I-78 to I-81 to I-77 to I-85 (a relatively rural and low-traffic route that we’ve driven many times). We did the same thing heading back north on June 23, again leaving at 4 a.m.

The farther south we went, the more traffic was on the roads, and the fewer people wore masks. Indeed, the main danger on our road trip, we discovered, was other people. Not only are a lot of people in roadside convenience stores not wearing masks, but they are not staying six feet apart. They brush past you in doorways, in the aisles, at the cash register. And the store managers don’t seem to care. We never saw any mask-wearing requirement enforced. In fact, some store workers didn’t wear masks either, and almost none wore gloves. Coming from New Jersey, where we live in a responsible community (a New York City suburb) that succeeded in flattening the curve and drastically lowering our infection rate (note the NJ graph here), the rules to follow to avoid spreading the virus have become second nature to us.  Tim was in Manhattan for doctor visits two days before our trip, and everybody he saw wore a mask.  We’ve grown accustomed to conducting all transactions in a touchless manner. So imagine my surprise when ungloved convenience-store employees took my credit card with their fingers. (I used a lot of disinfectant wipes on my card during this trip.)

In every state, gas was amazingly cheap—usually $1.75 a gallon. In a past life, we would fill up at gas stations and, while there, use the bathroom and buy food. Those days are gone. On road trips today, the acts of getting gas, using a bathroom, and buying food need to happen at three different places.

car, dog, Charlie, road trip, family Covid-19

My older son and our dog, Macy, had the second row of our mini-van all to themselves. Behind that gray hanging blanket blocking out daylight was my younger son, asleep in the third row.

Based on our experience, here are my five biggest pieces of advice if you’re headed out on a road trip soon:

1. Use the restrooms in state welcome centers.

They’re relatively empty, spacious, and clean, and a relatively touchless experience from start to finish, with few, if any, door handles. Do not use the restrooms in the stores attached to gas stations: It will mean navigating door handles or knobs and people who may brush against you in narrow corridors and stand next to you because there aren’t enough sinks to space yourselves out.

2. Choose hotels where rooms have private entrances and windows that open to let in fresh air.

You can look for motels where each room has a separate entrance onto the parking lot, but such rooms may not have windows that open. Your best bet may be older hotels that have either freestanding cottages or rooms with balconies where you can leave the balcony door open, letting in fresh air throughout the night. Look in areas where you might find historic inns or sprawling old-fashioned resorts with individual bungalows. Because we were driving with our dog, and the only pet-friendly rooms I could find along our route with the aforementioned criteria required a half-hour detour from the highway, we decided to forego hotels and just cram our drive into one day each way. In Atlanta, we stayed with family who, like us, had stayed safely at home for months.

3. For meals, use drive-throughs or pick up curbside.

If you have prep time, of course you can pack picnics and stop in picturesque areas to enjoy them. We didn’t have that kind of time. We packed a ton of snacks, but my two teenaged boys can get ravenous, so for hot meals, we either used fast-food drive-throughs or called ahead and picked up curbside from restaurants near the highway, using Apple Maps or Google Maps to find our best options a few miles ahead of us on the road.

4. Reconfirm curbside-pickup orders.

We ordered takeout 12 times in five days, and not once did we receive a correct order. Sometimes we ordered by phone, sometimes online, but every time, mistakes were made. It’s awkward to attempt to double-check an order that you’re picking up curbside—it isn’t feasible to look through bags and containers to determine if something is amiss—but at least you can, before driving away, look at the receipt to make sure that the order is yours and that the number of items in the bag matches the number of items you ordered. When my 18-year-old, Charlie, realized that a Longhorn Steakhouse in Atlanta had given him bags meant for a different customer, we had by that time encountered so many mistakes that he didn’t even bother returning to Longhorn to see if they could fix the problem. Instead, he called the phone number on the receipt, reached the customer who had been given our bags, and did a direct swap with the other customer.

5. Pack—and have available in the car at your seat—a supply of masks, gloves, disinfectant wipes, hand sanitizer, and tissues.

The tissues are for when you need to touch your face and you’re not sure your hands are clean enough (you can scratch your nose with a Kleenex), or in case there’s no toilet paper wherever you’ve stopped. And remember to put on gloves when you pump gas, especially since you won’t be washing your hands at the gas station!

 

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

A village street of Santorini is bright white and blue, with pops of pink bougainvillea flowers

Portugal, Iceland, Greece Will Not Open to U.S. Travelers Just Yet

A few weeks ago, we published this story with the news that three European countries—Portugal, Iceland, and Greece—would be opening their borders to U.S. travelers in June. Then one by one, each of the three countries reneged on those plans, citing safety concerns. As it stands today, U.S. travelers are not yet able to travel to Portugal, Greece, or Iceland. We will continue to watch and update as details develop.

Please note that the CDC still advises against all non-essential travel and the U.S. State Department maintains a global level 4 “do not travel” alert.

Greece

Until July 1, open to EU citizens and residents only. For dates beyond July 1, the Greek government has not yet decided which countries’ travelers will be admitted and under what restrictions. 

For more information, check with the U.S. Embassy in Greece and Greece’s Ministry of Foreign Affairs.

Portugal

Open to EU and Schengen state citizens and residents only. U.S. arrivals were originally supposed to be welcome starting June 6, but that date has been postponed, possibly to July 1. 

Continental Portugal: No quarantine required

Madeira: 14-day quarantine required

Azores: arrivals have choice of showing proof of negative test within past 72 hours, taking a test upon arrival and quarantining until a negative result is returned, or a 14-day quarantine.

If you were able to land in Portugal now, you’d see that certain safety measures and restrictions are in place across the country. Face masks and six-foot social distancing will be mandatory, and restaurant payment must be contactless, but museums, monuments, palaces, churches, bookshops, libraries, and beauty salons will all be open, along with restaurants, cafés, patisseries, esplanades, and shopping centers that are smaller than 4,300 square feet. Beaches are with restrictions. Taxis and rental cars will be available (as well as some public transportation options).

Look for the national tourism board’s “Clean & Safe” certification at hotels and tourist sites. To earn the validation, a company must sign a Declaration of Commitment to certain hygiene and cleaning processes informed by the country’s Directorate-General of Health. Participation is free and optional, and Turismo de Portugal will carry out audits of those who opt in.

Flights:

TAP Air Portugal, a Star Alliance airline, is running nonstop flights from Newark to Lisbon; later in July, flights to Lisbon from Boston, Miami, and Toronto are due to start up again. In an optimistic turn, the airline also plans to launch new flights later this summer from Boston and Toronto to the Azores, and from Montreal to Lisbon.

Iceland

Open to EU and Schengen state citizens and residents only.

Testing upon arrival or 14-day self-quarantine

Thanks to its small population (the lowest population density in Europe), Iceland was able to keep its COVID-19 count in check. As a result, Prime Minister KatrÍn Jakobsdóttir recently announced that the country reopened to travelers from with the Schengen area on June 15—with some rules in place:

Before arrival, travelers must fill out a pre-registration form, which includes a declaration of health, recent travel history, personal details, in-country contact info, and coronavirus status and possible exposure. At arrival, they can choose between 14-day quarantine and a covid test (no tests are required for children born in 2005 or earlier). Starting July 1, the test will cost each traveler ISK 15,000 (about $115), but in the two weeks before that they will be free.

Results from the test will be delivered in about 24 hours.  If a traveler tests positive, they will be required to self-quarantine; if they do not have a place to do so, the government will provide a location at no cost. The government will also cover medical examination and treatment. There is one big question that is still unanswered: how many tests will be available each day. Early reports suggest it may be as low as 500.

Flights:

Icelandair will resume its flights from the U.S. No other airline is flying to Iceland from the U.S. this year.

This article was originally published on May 29. It has been updated.

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

St Lucia beach with Pitons mountains in the background

These Caribbean Islands Are Reopening to Travelers in June

The U.S. Virgin Islands, Antigua and Barbuda, and St. Lucia will reopen to U.S. travelers during the first few days of June, followed later this summer by Aruba and possibly the Bahamas. While large swaths of the world struggled with coronavirus outbreaks, many Caribbean islands were able to limit their number of COVID-19 cases and quickly contain community spread. Now, a few are preparing to get their tourism businesses back on track, with plenty of additional safety measures, of course.

Below are the opening plans, but keep in mind that the CDC still advises against all non-essential travel, and the U.S. State Department maintains a global level 4 “do not travel” alert. Also, flights to these islands are highly subject to change, warns Brett Snyder of Cranky Concierge.

Antigua and Barbuda

Open to travelers June 1

Status:

As of May 1, the islands of Antigua and Barbuda had seen only 25 cases between them and three deaths.

Travel requirements:

V.C. Bird International Airport on Antigua will reopen for international and regional flights on June 1. (The first flight scheduled flight from the U.S. so far is American Airline’s Miami–Antigua on June 4.)

When visitors land at the airport, they must show proof of a negative COVID-19 test taken within the previous 48 hours, complete a health declaration, and undergo temperature checks. They must also have their own masks to wear in all public areas during their stay. Anyone arriving without a certified negative test result must either quarantine at their hotel for 14 days or pay to have an approved test administered locally. Read the government’s full travel advisory.

Hotels and activities:

All accommodations (hotels, resorts, rentals, villas) and transportation operators must meet cleaning and safety protocols and be certified by the islands’ health authorities in order to resume service. For example, hotel employees have to live on-property in order to limit their possible exposure to the virus, and taxi drivers will be given time to wash their hands at hotels between passengers. Government updates are posted here.

Flights:

American: from Miami (June 4)
JetBlue: from JFK (July 1)
Delta: from Atlanta (July 4)
United: from Newark (July 11)

U.S. Virgin Islands

Open to travelers June 1

Status:

As of May 28, the US Virgin Islands had 69 cases of COVID-19 and six deaths. About two dozen more tests were in progress on that date.

Travel requirements:

Visitors to any of the U.S. Virgin Islands (St. Croix, St. John, and St. Thomas) will undergo temperature screenings and may be asked to take a COVID-19 test. No quarantine is mandated, but they are asked to monitor their health for 14 days.

Hotels and activities:

The USVI government is keeping a list of open hotels, and all accommodations (including rentals) are required to follow sanitization procedures.

Restaurants and bars will be open with seating restrictions (so call ahead), beaches are open with social distancing rules, and taxis will be available but operating at 50 percent seating capacity. A document outlining info for leisure travelers is being kept up-to-date on the USVI governor’s website.

Flights:

American: from Charlotte (starts June 4) and Miami (ongoing) to St. Thomas; from Miami to St. Croix (ongoing)
Delta: from Atlanta to St. Thomas (ongoing)
United: from Houston to St. Thomas (ongoing)

St. Lucia

Opens on June 4 to U.S. travelers arriving by air only

Status:

St. Lucia suffered only 18 cases of COVID-19, and all of them recovered. As a result, it’s ready to get back to tourism on June 4. The opening applies to air travel only (seaports remain closed) and to U.S. travelers only.

Travel requirements:

Travelers must show proof of a negative coronavirus test taken with 48 hours of boarding their flight. On arrival at the St. Lucia airport, there will be temperature screenings and luggage sanitization.

Hotels and activities:

About 1,500 hotel rooms are expected to be available, and each property must earn a COVID-19 certificate from the government before it can open. The process requires that they meet safety criteria in areas such as sanitization and social-distancing protocols. Guests can expect temperature screenings at meal times, limited-contact check-in/check-out, on-site nurse stations, physical distancing, limited services and activities, and they’ll only be able to use taxis booked by the hotel. Restaurants on the island will be open for take-out and delivery only, and your hotel can offer information on what activities are available. Once they’re on the island, visitors must wear masks in public, even in public areas of their accommodations. For a full explanation of all of St. Lucia’s rules and preparations, read the government’s helpful FAQ.

Flights:

American: from Miami (June 4)
JetBlue: from JFK (June 11)
Delta: from Atlanta (July 2)
United: from Newark (July 11)

Aruba

Tentative reopening expected between June 15 and July 1

Status:

As of May 29, Aruba has reported 101 cases, three deaths.

What we know:

Aruba’s government recently announced an intention to open sometime between June 15 and July 1. Once that date is finalized, they’ll provide more specifics about entry requirements, health-screening plans, and on-island safety protocols.

In the meantime, the Aruba Tourism Authority and the Department of Public Health have unveiled the Aruba Health & Happiness Code, a cleanliness-and-safety certification for tourism-related businesses and accommodations.

Flights:

Since the island’s official opening date is not yet set, this flight information is all tentative.

American: from Charlotte and Miami (July 7)
JetBlue: from Boston, Ft. Lauderdale, and JFK (July 1)
Delta: from Atlanta (July 5)
United: from Newark (July 6); from Chicago/O’Hare, Washington-Dulles and Houston-Intercontinental (July 11)

Bahamas

Possible opening July 1, according to Prime Minister Dr. Hubert Minnis

Flights to Nassau:

JetBlue: from Ft Lauderdale (June 11); from JFK and Orlando (July 1)
Delta: from Atlanta (July 1)
Southwest: from Baltimore (July 1)
American: from Charlotte and Miami (July 7)
United: from Newark and Houston (July 6); from Chicago and Denver (July 11)

 

Be a safer, smarter traveler: Sign up for Wendy’s weekly newsletter to stay in the know. And read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip.

empty beach and pier at Sandals Montego Bay

Is This Hotel Safe? Smart Things to Ask About Before Making Plans

By this point in the coronavirus lockdown, the thought of getting out of your house for longer than the time it takes to go to the socially distanced supermarket probably sounds like pure heaven. But the prospect of checking into a hotel may not be exactly the Eden you’re dreaming of. The good news is that all over the world, hotels, resorts, and vacation rentals are starting to roll out concrete plans and procedures for making their properties as safe as possible, and we expect these efforts to set a new standard for the industry…eventually.

In the meantime, if you are starting to think about a future trip, whether it’s for this summer or next year, there are questions you’ll want to ask the hotels you’re considering so that you can make an informed decision about how comfortable you’ll feel during a stay. Here are five areas to investigate before making any hotel plans:

Rooms that open to fresh air

When Wendy had to take an essential road trip from New Jersey to Georgia (as detailed in “What a Road Trip During Coronavirus Is Really Like”), she looked for hotels where fresh air could flow freely through the rooms. “Your best bet may be older hotels that have either freestanding cottages or rooms with balconies where you can leave the balcony door open, letting in fresh air throughout the night,” she wrote. “Look in areas where you might find historic inns or sprawling old-fashioned resorts with individual bungalows.”

Contactless guest services

Check-in. Room service. Requests for more towels. During any hotel stay, there are so many points of interaction between guests and staff—so make sure the hotel you’re choosing has options for avoiding or limiting these. Some, like Marriott, are going so far as to enable all of these services via your own phone. Others, like MGM Resorts and Accor hotels, are installing partitions at the front desk.

Masks, gloves, wipes, and sanitizer

Not only should you check if the hotel staff are required to wear masks and gloves (and whether they are provided with that equipment), but also check if these items are available to guests too. Four Seasons is introducing in-room amenities kits with masks, sanitizer and wipes. Wyndham hotels are handing out wipes at check-in with your key and stashing complimentary travel-size hand sanitizers in each room. Still others will make masks available for free when guests ask for them; so find out the policy and whether that equipment is actually in stock before you arrive.

Public areas

You’re likely to see more hand sanitizer and wipe-dispensing stations in hotels’ public areas (MGM Resorts properties are even adding hand-washing stations)—and that’s what you want. It not only shows that the company is making an effort and following established public-health recommendations, but it makes it easy for guests and staff to comply—and that keeps everyone healthier. You’ll also want to find out how your hotel is handling potentially crowded areas, such as the front desk (Are there partitions? Social-distancing signs and marks on the floor?), fitness centers or spas (Are they open? If so, are guests being temperature-checked before entering? What is the disinfecting process between users?), and elevators and public washrooms (How frequently are they being cleaned, and with what materials?). Don’t forget to ask about shared cars that are being set out for airport transfers and other guest chauffeur services. Shangri-La hotels disinfects limos between each use and limits the guests who can share a ride. What is your hotel (or the third-party service they use) doing in that regard?

Guest-room cleaning

Your hotel room will truly become your sanctuary in a group environment like a hotel, so find out how it’s being safeguarded for you. How often will it be cleaned? With what type of materials and technology? Hilton has started using a CleanStay Room Seal on room doors, to reassure guests that no one has entered the room since it was cleaned. In many hotels, the whole cleaning process has been upgraded too, with a focus on sanitizing high-touch areas and items (remote controls, handles, light switches etc.); the removal of amenities like pens, paper, and guest directories; full changes of linens every day; the testing of UV sterilization wands; and possibly even electrostatic sprayers to disperse disinfectant. Ask for details about what your hotel’s cleaning staff will do in your room.

Restaurants and bars

Depending on the country and state, a hotel’s restaurants and bars may or may not be open—so that’s your first question. If they are open, how is the hotel handling food safety? Four Seasons, MGM, and many other hotels now have digital menus accessible from your own phone. If a restaurant is open, it will likely have capacity limits, and you’ll want to ask how that will work and whether they’ve rearranged furniture to keep people apart. Ask about the kitchen staff too: What protective gear are they required to wear, and what new safety procedures have been implemented to keep food safe? We’ve heard of properties offering plated meals in sealed packaging, more packaged to-go options, and expanded room service menus and timing. Keep in mind that not all hotels are closing their buffets and breakfast rooms, and that while they are likely reconfiguring how those communal dining areas work, the decisions will vary by location because of local, state, and country regulations.

Pools and beaches

Pools and beaches are two of the biggest draws for a warm-weather getaway, especially if you’re traveling with kids. And the good news is that the current CDC advice says, “There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities should inactivate the virus in the water.”

So first things first: Find out if they’re even open, because some hotels are keeping those public areas off limits. If the water areas are open to guests, inquire about the safety precautions being taken. For instance, at Sandals resorts, beach and pool chairs are being placed six feet apart and sanitized every morning, and again after guest changeovers. Will the hotel you’re considering do something similar? Ask them about their plans to handle social distancing, the sanitization of chairs, and interactions with pool/beach attendants. Are they limiting the number of guests who can use pool or beach areas at one time? And if so, how will reservations work for those slots? Keep in mind that access to public beaches, and whether you can actually sunbathe or linger on them, is dictated by state, county, and local directives, so research the latest info on state and locality websites.

Be a smarter, safer traveler: Sign up for Wendy’s weekly newsletter to stay in the know.

Closeup of passports and white airplane background the sea

Flight Deals Abound For Fall and Winter Travel, But Is It Smart to Buy Now?

It seems like airfare deals are everywhere these days, but so are the uncertainties about air travel. Refund and cancellation policies are changing all the time, routes and services are being cut left and right, and some airlines may not even exist when we finally make it through the pandemic and economic crisis. And on top of all that, there are big questions about how and when airplane travel will even be safe again.

Still, the good news is that (a) airlines are indeed offering some lower pricing, and (b) there are experts who follow this complicated industry closely and can help the rest of us navigate the mess. One of them is Brett Snyder, whom Wendy often recommends to her WOW List travelers for help booking and monitoring their flights. As founder of Cranky Concierge, Brett specializes in finding the smartest routes and fares and in solving flight delays and cancellations. We called Brett at home in California to talk about current airfare deals and what travelers need to know before taking advantage. If you’re even considering purchasing airline tickets for the future, read this first.

There seem to be airfare deals for travel at the end of this year and going into next year. Should I be buying tickets now?

There are deals to be had if you’re comparing to previous years. For travel around the holidays, you might not find the cheapest of the deals, but fares are still much cheaper than they would be in another year. But the big question is whether you’ll be able to get there.

Are the deals better for economy or business class?

It seems much easier to find cheaper fares in coach. Some airlines have cut business-class prices a little bit, but the deals are not as widespread across the board.

So is this a good time to splurge on premium-class fares?

It can be. In regular times, premium fares can be really low if you book far enough in advance, and in many European/Asian markets fares look to be pretty consistent with what we’ve seen in the past.  The one place we’ve seen great deals is South America.  There are fares under $1,000 in a premium cabin to some spots right now, and that’s amazing.  So you just need to look around and see what’s out there.

Are mileage-award flights discounted too?

They are not discounted, but there is more availability than you would normally expect to see, especially in coach. And for international flights, there are more seats available at the lower-point options. For airlines where the awards are tied to the dollar amount of fares, like with JetBlue or Southwest, then if the fares are cheaper, the point equivalent is also lower.

Is it better to buy a ticket for a domestic flight than international?

You have a safer chance of a flight happening if it’s within the U.S. The issue with international flights is that you don’t know what other countries—or what our country, for that matter—will allow in terms of quarantine and rules. So I would be hesitant to buy an international ticket right now. For domestic flights, airlines pretty much across the board are allowing you to change any ticket you buy without a fee.

Is it better to buy tickets for far in the future?

With most airlines you can’t buy tickets more than 330 days to a year in advance, so for the most part, you can’t buy any tickets beyond February or March 2021 at this point. There are always schedule changes when you book any flight far ahead, and the volatility is higher at this point because nobody has any clue what the landscape will look like in two months, let alone a year. So find out the refund or credit rules when you buy.

If I see a good deal should I jump on it or wait?

Once things stabilize, I expect we’ll see good deals to coax people out into the world again. So I don’t really see a reason to buy a ticket now, unless you find a particularly good deal.

But there’s nothing wrong with looking around right now. My wife’s parents always fly to us in California for Christmas, and I found some airfares that were pretty cheap, so we’ve been thinking about buying them.  Worst case, we can use the credit for flights to somewhere else. But a trip like that has a little more certainty to it in that you’re not relying on a destination or resort to be open. You’re really just relying on the ability to leave your house. So, visiting friends and family—that’s probably the best type of trip to plan right now because there are fewer variables.

In the meantime, if someone does want to book a flight, what are the most important things they need to be aware of?

There are a few things I would point out:

For the most part, if your flight is not canceled, you can’t get your money back, if you have a non-refundable ticket. A lot of people just assume, Oh, there’s a virus I should be able to get my money back. That’s not how it works. There are some exceptions, but for the most part it’s not.

What they are doing is allowing you to make changes and waiving the change fee. Obviously, if you had a ticket to Florida and now you want to go to Europe, you have to pay the fare difference—but at least you can make the change.

They’ve also extended how long those credits are valid for. You might be able to travel into next year or the following year, depending on the airline. That’s a nice perk for people who don’t want to travel, even if their flights are still going.

If your flight is canceled or the schedule changes, you really need to check with the airline because the rules vary greatly. For example, Delta will give you your money back if the schedule changed more than 90 minutes; United requires six hours. Worst case, you’ll be able to use the credit in the future, so it’s not like you’re going to lose the money entirely.

Finally, if you bought through a third party, do your own research on what you’re entitled to. Things are changing quickly, and some places we’ve dealt with have had no real interest in doing what they’re required to do. They may say you can’t get a refund, when in reality you can. So if you’re not getting the answer that you like, you can do your own research. Or you can sign up for the Cranky Concierge Refund Hunter and we’ll figure out and track your options, no matter where you bought the ticket.

A doctor's hand saving the patient holding his hand in a glove on blue background. Concept of salvation, donorship, helping hand, coronavirus, COVID 19

Things You Can Do to Help Others During the Coronavirus Outbreak

One of the side effects of all this social distancing and quarantining is that it’s difficult to volunteer to help others. But ways of assistance are emerging. On the large scale, companies are coming up with methods to provide products and support. Travel companies are too; for instance, cruise lines are offering their vessels as hospital ships. And on the small scale, individuals are inventing creative ideas for working together. I’ve gathered a bunch of both below. Keep in mind that I’m based in New York City, which is an epicenter of the crisis, so I’m pointing out several NYC-based efforts, but I’m sure other communities are pursuing such actions too, and I’ve tried to include local efforts when I found them. If you know of others in your own area, please share them in the comments. And if they’re not happening in your community yet, perhaps you might even be inspired to start such a project?

Donate blood

The Red Cross reports that there is a severe shortage . If you meet the health criteria and are able to donate blood, platelets or AB plasma, contact the Red Cross about making an appointment in your area.

Contribute to the production and distribution of Personal Protective Equipment (PPE)

•Sew masks: In a creative response to the shortage of personal protective equipment (PPEs), some healthcare workers have put out calls for volunteers to sew CDC-compliant face masks, which are then sterilized before use. Deaconess in Evanston, Illinois, was one of the hospitals that tried this, and it was so successful that they were inundated with masks. They suggest that people reach out to healthcare facilities in other areas to see if the same project would be helpful to them.

•Support a group making face shields: In a similar effort to the homemade mask project, but with a focus on face shields, a group of  New Yorkers (made up of engineers, healthcare professionals, professors, researchers, students and makers) is collaborating to create and distribute protective face shields for healthcare workers. The project has a crowdfunding page, as well as designs that can be shared with other makers.

•Donate to a grass-roots PPE manufacturing effort: A WendyPerrin.com reader just told us about another group of helpers with backgrounds in medicine, technology, and academia who have banded together to form 3DCorps, a nonprofit initiative using 3D printing to make reusable and sanitizable PPEs. You can learn more and/or donate to their crowdfunding campaign here.

•Donate your own or your school’s equipment: And of course if you happen to have any masks or gloves to share—or if you have connections to a school that has available PPE gear from its lab programs—see if any of your local facilities are accepting donations.

•Since 1948, Direct Relief has been working in the U.S. and overseas to equip healthcare workers with medical resources during natural disasters, and to help anyone affected recover from the experiences. Their COVID-19 efforts include distributing masks, gowns, and gloves to American medical facilities with confirmed cases, and coordinating with regional response agencies in South America and the Caribbean. The website includes in-depth information on their coronavirus work, as well as information on how to donate or become a strategic partner.

Donate to a food bank or relief organization

Even now, many of these are still finding ways to deliver services and meals to shut-ins, homeless people, the elderly, you name it. And when quarantine restrictions are lifted they will require all the resources possible to catch up.  The big-name ones are easy to find (United Way, Red Cross, etc.), but think about local groups in your areas too: Food Bank for New York City, Feeding Tampa Bay, and Gods Love We Deliver are still providing and delivering meals and supplies, to name a few. Feeding America has a tool to help find your local food bank.

Chef José Andrés’s World Central Kitchen is doing a lot of good work too. They have been providing meals in disaster-hit areas for more than a decade, though his work started to get more attention after Hurricane Maria devastated Puerto Rico in 2017 and he served millions of meals to residents. Now, his volunteers are preparing and distributing grab-and-go meals to families and school children in New York City, Los Angeles, Washington D.C., New Orleans, Madrid, and other places.

Low-income and homeless families are being particularly hard hit by the pandemic’s economic fallout. In Philadelphia, childhood-poverty nonprofit Cradles to Crayons has created a special Emergency Essentials fund to collect and distribute things like diapers and hygiene items. You can donate here.

Volunteer

Both remote and in-real-life volunteering options are emerging, and we’ve listed a few here as inspiration and ideas for what might be available near you. We would love to know of more, so please leave any suggestions in the comments below.

  • As mentioned above, many local food banks are still operating and need people to package food for delivery or even make the deliveries (using safety procedures, of course). Including Gods Love We Deliver and the Food Bank for New York City (which also needs volunteer tax preparers). In the capital, DC Food Project has put together a long list of varied organizations that need volunteers or supplies (scroll down to the “How to Help in Your Community” section).
  • The elderly need additional help during this crisis; this article list service providers in New York, but it should give you an idea of what’s available elsewhere too.
  • Lawyers may be able to use their skills remotely. The Volunteer Lawyers Project is accepting participants for its free legal advice service, and those interested in immigration rights might contact organizations like Al Otro Lado, which is looking for attorneys, law students, law professors, bilingual translators.
  • Help the blind via the Be My Eyes app. Install the app, and then get live video calls from sight-impaired members who may ask you to read label instructions, check expiration dates, distinguish colors, or navigate surroundings.
  • New York Cares, which is a clearinghouse organization that connects volunteers with a wide variety of projects across the city, has suspended its work for now, but is collaborating with city agencies to figure out next steps and is collecting emails from interested volunteers so that projects can be fully staffed once they’re ready to go.
  • Meals on Wheels is another great organization that delivers meals to the elderly and shut-ins. Now that their vulnerable population is dealing with the pandemic too, the organization needs more support in various ways. The need for volunteers varies depending on the local situation, but donations are welcome. Check the website to find out about the national organization and the local chapters.
  • Invisible Hands is a free volunteer-run delivery service that’s in NYC right now, but there are similar organizations popping up around the country. Sign up and you will be contacted to carry out simple tasks as needed, like picking up groceries or prescriptions for neighbors and then leave them outside the recipient’s door to limit interactions.

Buy gift cards

Purchase gift cards from local restaurants so that you can support them now while they need the money, and eat there later when restaurants re-open. It’s a helpful solution that requires very little effort, and it translates easily to other industries a well: salons, handymen, cleaning services, tutors, etc. As you can imagine, travel businesses that rely on people actually traveling are also having trouble taking care of their staff right now. For instance, Cranky Concierge is selling gift cards for its booking, flight monitoring, and emergency assistance services.

Shop local

If you need something from the grocery store, pharmacy or hardware store, think about whether there’s an independent, mom-and-pop shop that might need your support in order to make it through. Some are even offering delivery options so you can stay inside if you prefer. And if you’re a regular at a coffee shop and are missing your daily visit, find out if they have set up a virtual tip jar. A few cafes in New York have done that via Venmo, and it’s a thoughtful, simply way to support the baristas and servers who have helped get your mornings off to a good start.

Think global

As travelers, we’ve all made deep connections with the people and places we’ve been lucky enough to visit. Are there ways we can offer support to them now? A simple gesture is to send a message or make a phone call. Maybe there was a guide or driver you bonded with on a trip years ago. Why not send an email or a text to say hello and see how they’re doing. Or maybe you volunteered on a past trip, visited a nonprofit organization, or met an inspiring community leader. If so, reach out and ask whether they need donations now, or how you can help later when travel is restored.

Postpone trips instead of cancelling

If you have any trips booked in the next few months, postpone them instead of canceling them outright. The destinations you were intending to visit will need your goodwill later on down the road. On the same note, consider planning a trip now for the future. Some experiences need to be booked really early anyway; expeditions to Antarctica, for instance, fill up 12 to 18 months in advance.

Connect with your neighbors

Put an hour into your schedule every day to call or video chat with family and friends, or to reconnect with old pals. It’ll make them—and you—feel better. You might also call around to local children’s hospitals or senior centers to see if they need phone buddies. A nursing home in Texas is asking people to send letters, artwork, and photos to keep their residents’ spirits up.

Or you could do errands for those who are unable to do them on their own. In New York, some Yale students created Invisible Hands, a free volunteer-run delivery service: Sign up and you will be contacted to carry out simple tasks, like picking up groceries or prescriptions, and then leave them outside the recipient’s door to limit interactions. Nextdoor (iPhone, Android) is an app that serves a similar purpose. It was originally used by neighbors as a bulletin board to announce garage sales, lost pets and the like, but it has been repurposed to aid during the current situation by connecting volunteers with neighbors who need various tasks or information, like childcare resources or delivery runs. Just like with other social media, you create a profile, and then you add some info about your availability. Those in need of assistance can then contact you through the app.

In a few Brooklyn neighborhoods, families have come up with a creative way to help their kids stay in touch with each other: They’ve started putting rainbow drawings in their windows. Since kids can’t visit their friends in person, they can look for these rainbows in friends’ windows as they go on family walks, making a kind of I Spy game throughout the area. There’s even a Rainbow Map.

One of our readers pointed out that religious and spiritual centers are a source of support now too. “This is a good time to connect to the spiritual,” she said. “Communities of faith are doing huge outreach with online services and volunteers connecting people and doing errands etc.”

Foster a pet

Restaurants, bars, and stores aren’t the only spots affected by the lockdowns. Without the usual rounds of walk-in visitors, animal shelters are looking for other ways to find homes for their charges and are asking the public to adopt or foster a furry friend to ride out the lockdowns. Taking in a pet doesn’t just help the animal—studies show that having a pet is good for your mental health too. Paws Chicago, Animal Care Centers of NYC, and Best Friends are a few shelters that have recently put out calls for people to foster or adopt new pets. Try contacting a local shelter so you don’t have to travel far to meet your new best friend. And in case you’re wondering, walking a pet is considered an exception to the stay-at-home orders in San Francisco and southern California.

Support the arts

Despite being closed, many museums, theaters, galleries, concert halls and cultural venues are offering free streaming performances and other videos from their archives (see our full list here). Consider donating to them to keep the virtual doors open now and to help them keep the real doors open later. Small community arts organizations are particularly vulnerable to economic crises like this.

Take care of yourself

Most important, follow the recommendations of the CDC for preventing the spread of the virus. The New York Times has a comprehensive article on preparedness, including everything from home-cleaning instructions to how to stay connected digitally.

Many fitness companies and teachers are offering classes online, both free and paid. YMCAs are offering free online classes (also called videos on demand on some sites) including options specifically for senior health, cardio, meditation, and teen coping resources. Other instructors are even presenting their classes live via Facebook, which makes the workout feel a little more social.

Take care of yourself emotionally too. The National Association on Mental Illness has a thorough list of information and resources, covering everything from online support communities to help paying bills and getting medications. The CDC has a page on managing anxiety and stress, which lists symptoms to be aware of and tips for coping. There are many online counseling services these days. To name a few: The Crisis Text Line provides support with trained volunteers via text messaging; TalkSpace is another text message therapy option but with licensed therapists; Better Help offers video, phone, chat, and messaging options with licensed therapists.

Be a smarter traveler: Read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip. You can also follow her on Facebook, Twitter @wendyperrin, and Instagram @wendyperrin, and sign up for her weekly newsletter to stay in the know.

empty street in Paris during coronavirus lockdown

What Lockdown Is Like in Other Countries: Life During Coronavirus

As travelers, we’re curious about how people go about their daily lives in other countries. Thanks to our Trusted Travel Experts, I’ve gotten to milk cows with a farmer in Colombia, prepare dinner with a family in India, craft pottery with a Mayan woman in Belize, and watch my son draw alongside an artist in Vietnam.

Those travel experiences seem like distant memories as I navigate week two of sheltering in place here in California’s Bay Area. But it’s made me wonder: How are people around the world handling our new normal?

So I reached out to some of our Trusted Travel Experts, spread as they are across the globe, for their perspective on life in the time of coronavirus.

In Istanbul: Earl Starkey

“They closed all 60,000 mosques in Turkey for daily prayers, and they are disinfecting everywhere. The only panic buying was on kolonya, which is an alcohol-based antibacterial that people use here. Every night at 9:00 pm everyone goes out on their balconies and applauds all the doctors, nurses, and healthcare workers in Turkey. Here we generally kiss each other on the cheek—even men do it. I wonder if I will go back to that after this is over. I have been through so many disasters recently in Turkey, with terrorism, bombings, and coups, that this just feels like one more thing. I wouldn’t encourage anyone to travel right now, but I am happy to be riding this out in Turkey.”

In Rome: Jennifer Virgilio

“All we have open are supermarkets and pharmacies. If you go out, you have to wait outside the store, take a number, stand one to two meters away from each other, wait until they call you. They give you alcohol to wash your hands, and then they give you gloves to wear. Normally Italians do not show flags of their country like Americans do, but now flags are flying everywhere. I think it’s a great symbol of unity and pride while we all get through this. At 6:00 pm one neighbor blasts his Italian music, which is lovely—especially when he plays Volare. We’re doing lots of WhatsApp aperitivos, like we would normally do in person, and Whatsapp playdates with our daughter’s friends. We’re eating as a family, which is something that we didn’t normally do, because we had such different work hours. Week one was really fun. Week two has had a downward feeling. I have some friends who live alone; they’re struggling with loneliness. Overall I think the Italian government has done a good job, but some of my friends would disagree with me. They say that the government hasn’t kept us upbeat, they haven’t been there for us mentally. It’s hard to keep people upbeat when the reality is that they don’t have the capacity at the morgues, hospitals, and cemeteries in the north. I started doing Italian lessons again. It’s something I’ve put off because I’m always too busy, so now is the time to do it. I heard a man on the Italian news say that our parents and grandparents were called to war, whereas we’re being asked to watch Netflix. It’s not that hard. The air quality in Rome is amazing. Nobody is on the roads anymore. The more we look at these things as positive, the better.”

Rome during the coronavirus lockdown. Photo: Jennifer Virgilio

 

In Hangzhou, China: Fann Feng (colleague of Trusted Travel Expert Mei Zhang)

“Hangzhou was one of the first cities to respond to the virus. They had people guarding every local community and wouldn’t allow you to go out, but they would give you some daily supplies. After the first week, they started to give permission for one person from each family to go out every two days to buy supplies. In China we are used to following the government’s restrictions or advice. Normally I would be in Beijing, going to the office every day. It’s been two months that I’ve been working from home. One thing that many people did to pass the time during the quarantine was to watch the 24-hour live-stream of construction of the two temporary hospitals built in Wuhan in late January. We also had eight museums offering live-streams of their collections. A lot of the younger generation got through it by playing online games with their friends. Every night some people would sing together on their balconies, even do opera together. Now the restrictions are gone. Most cities have zero new cases. The schools are discussing a plan to reopen. When I first came home [for Chinese New Year], there were no cars on the streets. Now there are small traffic jams. I kind of missed the traffic jams! Now some of the tourist sites, parks, and museums are open, but you need to make an appointment in advance, and only a certain number of people are allowed in.”

very few people in a shopping mall in China during the coronavirus outbreak
"I went to a shopping mall in late Feb, I think. At that time, you needed to wear masks and show your ID card and “green code” if you wanted to enter into the parking lot and the building. In the picture, people who are in yellow coats are the delivery men, some of them didn’t stop working even during the outbreak peak, as there are quite a lot of people who still need help buying daily supplies and medicine. All of the restaurants at that time, if they were open, they could only do to-go and the restaurant staff would pack everything, put the bags on the table at the entrance, and then have the delivery man take it away. And also they would attach a piece of paper on the bag, noting the temperature of people who made the food, who packed the food and who delivered the food." Photo: Fann Fang
checkpoint barrier at the entrance to a local village in China during coronavirus
"I ran into this local village shutdown in China during the beginning of the quarantine, using one priceless opportunity of my family’s to go out of our apartment. I was going to pick up something from my mom’s friend, so I went to their village, and saw the guardians. They would only allow the villagers enter, so I had to call my mom’s friend to come to meet me by the entrance." Photo: Fann Fang
Chengdu Airport on January 30 with masked, fully suited person waiting to do screenings of travelers in line
Chengdu Airport on January 30. Photo: Fann Fang

 

In Puerto Vallarta, Mexico: Zach Rabinor

“AMLO [Mexico’s president Andrés Manuel López Obrador] is telling people to kiss and hug each other, as per the norms in our culture. But there’s been a lot of leadership at the regional level; our governor here in Jalisco is a very progressive, visionary guy. The schools are closed, but there are no government rules restricting movement. The volume of people on the street has slowed in the last few days. I’m looking out on the main thoroughfare; instead of nonstop traffic, I see one car every minute. I just watched an excursion boat head out with 100 people on board, though. We are largely not leaving our home, but I’ve been taking my sons to surf breaks where nobody goes. Spending quality time with my family is the clear winner in this situation. We’re allowed to grieve the loss of social interaction. This crisis is showing the fissures and weaknesses and hollowness of our society. I’m confident we’re going to come through it stronger.”

 

In Paris: Andreas Eberhart (colleague of Trusted Travel Expert Jennifer Virgilio)

“The center of Paris is really rather calm, with very little traffic. The post office and courier companies are doing deliveries. The butcher, bakery, as well as supermarkets are open. Every evening at 8:00 pm Parisians go to the windows and balconies to applaud the people that are continuing to work on the frontline for the rest of us: doctors, nurses, pharmacists, cashiers at the supermarket, or our baker close to home. In the 9th arrondissement there is an opera singer, Stéphane Sénéchal, who every evening sings a song that her elderly neighbors will enjoy. The Opéra de Paris is live-streaming a few of their past shows. We are all being taught a very hard lesson here: We all take our lifestyles for granted. It’s time to come together as humans, politicians, and countries so we can fight this war all together. Stay home, self-quarantine, spend quality time together, read a book, help your neighbor in need, get creative and call [don’t visit] your grandparents. The sooner we realize that, the sooner we get the virus contained and can start traveling again, with a new perspective on life.”

Paris, during the coronavirus lockdown. Photo: Andreas Eberhart

 

Be a smarter traveler: Read real travelers’ reviews of Wendy’s WOW List and use it to plan your next trip. You can also follow her on Facebook, Twitter @wendyperrin, and Instagram @wendyperrin, and sign up for her weekly newsletter to stay in the know.