Make Your Next Trip Extraordinary

Our two weeks planned and executed by Phillip’s company all went without a hitch. Our itinerary was on an app and any changes or updates were relayed there and through WhatsApp. I know that some guides and services changed last minute due to unforeseen circumstances, but my planner was always able to find replacements. All the guides from Burgundy to Monaco were excellent. Our hotels were 5 star. It was a well-conceived itinerary.

We really enjoyed our recent trip to Provence and the French Riviera October 6-13, 2025. We especially enjoyed the private tour inside the top of the Roman aqueduct at Pont du Gard and the tour of the wonderful food market in Nice.

The planning process went very smoothly despite a staff turnover three months after we started planning the trip. Our trip advisors were very responsive to questions and changes we wanted to make. The guides and drivers organized were all excellent, especially Cedric in Saint Remy de Provence.

There are, however, several areas in which the company could improve their service. We had told them that we are in our late 70s and, while in good shape, we were not prepared for walking tours that began at 9am and ended at 5pm with only a couple of 30-minute car rides in between and an hour for lunch. Moreover, we were a bit surprised at the amount of up and down walking in Provence, especially on steep stairs.

The recommended Hotel de Tourrel in Saint Remy was very good and very well located. However, the recommended Hotel du Couvent in Nice was not at all what we expected, and the room in the old convent was hardly of five-star quality. More importantly, while the Old Town location was convenient, the inability of our driver and some taxis to drive up to the hotel was a real inconvenience because of the barriers to non-resident traffic. While the hotel provided a golf cart to transport us up to the hotel from the pick-up spot at the edge of Old Town, we had to wait substantial time for the cart on several occasions while blocking traffic, despite calling ahead to notify them of the time of our arrival.

Regarding restaurants, the staff seems to rely upon client feedback, but did not always visit themselves. Two of the restaurants in Saint Remy de Provence on the “updated” recommended restaurant list were permanently closed when I checked them out on the Internet.

On the other hand, Cedric, our guide in Provence, was outstanding and proactively rearranged the order of some of our tours to reduce driving and had very good recommendations for restaurants for lunch. He said that he usually reviews the logistics of itineraries, but was too busy this summer to do so in our case. He was delightful and very knowledgeable on a wide range of history and topics.

Wendy weighs in:

We’re grateful to Christopher for his detailed feedback, and we’d like to add a little more detail that we think is important for travelers to know. Christopher started the trip-planning process with Philip more than a year in advance. Back then, there was turnover in Philip’s office that was causing communication issues. As of mid-2025, those communication issues no longer exist because Philip assigned his deputy, Charlotte, to manage every WOW trip.The feedback from our travelers is that Charlotte has made the whole process super-smooth.

As for the Hotel du Couvent in Nice, Philip says that he has sent many WOW List travelers there and everyone else has loved it. And regarding the restaurant list Christopher was using, Philip says that “that had been given to him a year earlier and hadn’t been updated yet.” We believe communication in Philip’s office is much improved, but if you should encounter any issues, please write to questions@wendyperrin.com asap so we can ensure you are taken care of.

Our trip to Provence was wonderful! The drivers were incredibly kind and knowledgeable. Staying in St. Remy was a fabulous recommendation. We were able to explore the Luberon region and go down to Cassis without changing hotels!!

Our family spent two weeks in France recently, as we had a wedding to attend outside of Embrun in the French Alps. I was directed to Charlotte through the Wendy Perrin website and she was fantastic. We had already scheduled our airfare and hotel but would let the experts handle everything from start to finish next time as they could have saved us some money on both.

In Paris, Charlotte set up private walking tours of the Louvre, the newly redone Notre Dame and Versailles, all of which my son-in-law had never seen. Lines were skipped, drivers were provided and no detail was left undone. I had never been to the Saint Ouen Flea Market, and Charlotte put us in touch with Riad Kneife, who was not only delightful, but thoroughly knowledgeable on all the best dealers and where they were located.

After attending the wedding we spent a week in Aix-en-Provence, an area of France none of us had visited. Charlotte arranged a wonderful bike ride on e-bikes through the Lubron region with Guillame, a former professional mountain biker. We rode through quaint villages and past vineyards and orchards, stopping to tour some very old and beautiful citadels/cathedrals at our own pace. Charlotte also arranged a gourmet food tour of Aix in the old city which we all enjoyed. One of the best things she did for us, though, was arrange for a concierge to meet us at Charles de Gaulle airport both when we arrived and when we departed. We did not know this service existed and it was fantastic. Each concierge was able to expedite getting us through immigration/customs and, on our departure, she took care of making sure we recovered all the VAT on our purchases. My husband’s comment was, “Let’s always use Wendy Perrin to plan all of our trips from start to finish!”

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