Michelle was excellent to deal with in the planning of our family Disney cruise. She and her crew were on top of every aspect of the experience from start to finish. They left no stone unturned. From selection of our stateroom and location to final followups and all in between we couldn’t have been more pleased.
They were always available to answer the endless multitude of questions from myself and other family members be it emails or by phone. They were in touch with the Disney cruise personnel on our behalf during our attempts to book and/or change some of the excursions and activities we were initially closed out of. At the end we did get all that we had originally desired. In addition they took care of all the bookings, fastPasses and details of our visit to Animal Kingdom prior to our cruise. Michelle and crew are truly thorough and professional. A true treasure in the Travel Industry without question!
Michelle Allen and her team provided invaluable help to me as we planned a trip to Disney World. She responded promptly to my request, reviewed all the important planning dates (for hotel packages, dining, Fastpasses). Our planning call to lay out our daily schedule prior to booking dinner reservations made the process stress free and included me and my Mom – as this was a multi-generation trip. Although I had been to Disney World before, Michelle knew lots of inside tips to tailor the trip for our young daughter and for us.
We requested a specific room at the Polynesian and they were able to get that room for us. It was worth spending the extra for the theme park view to watch the fireworks at night.
Their team checked in right before we left and right after we arrived. We didn’t need any assistance as everything went smoothly, but it was nice to know they were there. AND they called me after we returned home, something I was very impressed with.
I will definitely work with them again the next time we visit the parks or take a Disney Adventure trip!
Michelle and her team did a great job for us. They advised us on the questions we had (fewer this time as we have done Disney before) and told us about new developments. They did an incredible job of booking our hotels (and yes, we got a super-awesome Castle view club level room at Disney – at the Contemporary Resort these are a bit of the luck of the draw as they cannot be reserved in advance, so I credit Michelle with having some clout) and tickets, but they also came through on the tedious-to-book-and worse-to-rearrange dining and fast pass reservations. Made things so much easier for us! For example, we weren’t sure which night would be best for a California Grill dinner, so they booked two nights for us and we just canceled the one we didn’t want a couple of days ahead of time. When I had last minute (and during the trip) queries, my emails were answered rapidly, cheerfully, and with reliable information. Couldn’t ask for more. Could I have done this on my own? Probably 80% of it – – but the hassle and time would have weighed on me and the addition 20% made a big difference in the quality of our trip. After all, you don’t know what you don’t know!
Everyone on the team was so helpful and knowledgeable. Really guided us through every step from hotel, to ins/ outs of parks and restaurants. Was very pleased with the experience and would definitely use them again
Once again, you all knocked it out of the park! The highlight of our trip was the 7 hr Van excursion Michelle and her team booked with Martín, our driver. His recommendations were spot on beginning with the very isolated beach where the little ones could play safely in tidal pools, I sat under the palapa reading sipping on ice cold Diet Coke he provided, and the adults took turns snorkeling. We had a great, casual beachside lunch, and the Van was cooled down with ice cold waters for all before we even had walked back!
Martín then accepted and succeeded in the ultimate challenge: finding the exact spot my husband and I became engaged 39 years ago! Once there, Bart presented me another diamond ring and ask me to do it again! Then he took us to a locals only paleteria and on to a very local market. At two other times, he stayed, kept the AC running, and stood guard over me and the baby while we napped. Have I said enough? Please pass on my compliments and thanks to his boss.
The ship, Disney Magic, is still a bit worn and run down even with the renovation. However, Michelle’s room selections were perfect. The steward opened the verandas as soon as we boarded. Speaking of boarding, in spite of the 30 minute head start my daughter had, we were in out stateroom way ahead of them due to the efforts of Marva, a wheelchair attendant extraordinarie! She took us from the cab drop off, upgraded us to silver Castaway Cay lanyards, and moved us through all paperwork, security, etc. Instantaneously.
Opportunities for improvement: the electric scooter was conveniently fully charged and parked in the proper deck 6 Bay Area where it remained for all but one important time. The ship’s elevators are too small to accommodate them with more than one other adult. So crowded, I would wait for 10 or more elevators to get on. There was no possibility of maneuvering one in any of the dining rooms. However, I waited late to disembark on Castaway Cay, and the crew was kind enough to let me use it all the way to the tram pick up point and leave it there. The family very much enjoyed their Castaway Cay experience.
I used the spa twice. They had two separate incidents of overcharging my account which required me to walk back down there both times to resolve. Very unusual for Disney.
Please know Michelle Allen is my number 1 choice of agency for anything Disney! They are five star service at its finest.
Michelle and her team definitely added value to my family’s Orlando vacation. They helped us take advantage of a deal for extra free days at Universal that allowed us to see the parks in a much more relaxed fashion. They also wisely steered us towards a concierge floor at Disney. At first, I didn’t think this was a big deal, but after long days in the park, it was great to have the option of grabbing food in the lounge instead of going out again to get dinner. I would certainly use Michelle again if we return to Orlando.
Michelle and her team were very responsive, enthusiastic and extremely knowledgeable about Disney World. It was my family’s first time and we planned it very quickly and with not much notice. Michelle and her team made it so easy and answered every single of my crazy questions with patience and sage advice.
We just returned from and wonderful vacation to the Magic Kingdom with our family of 10, which included our children and grandchildren. Michelle and her staff took on the monumental task of coordinating all the attractions, kingdoms, FastPasses, dinner reservations, pirate and princess makeovers, and more. The conference calls were fun and they answered all our questions each time we needed them. The trip far exceeded my expectations and EVERYONE had a blast from my husband (grandpa got to hug Mickey) to the youngest (4 year old who became Tinker Bell and met Peter Pan). During the trip we needed to cancel some activities and reschedule some dinners and Michelle’s team answered our email within 30 minutes and fixed all the reservations immediately! Their recommendations were great and we would recommend them highly for your trip to the Magic Kingdom. They took on all the reservation hassles and FastPass planning, leaving us to just enjoy the time we had together without the bother. It was truly magical!!
Recently returned from a Disney trip to China. This was booked through Michelle Allen’s team. As always, and whenever using Michelle for anything Disney, it was a seamless process from beginning to end. Her team is knowledgeable about the various itineraries to recommend what is best for each traveler. Special concerns were communicated to Disney and adhered to. Communication with her staff is really second to none. There is always someone to answer a question or find out relevant information. We were well prepared and ready to go on our next adventure. And, most importantly, we would never consider anyone else other than Michelle.
1. Amazing, magical trip! I especially thank each of her staff for being so flexible with our seemingly unending changes. The response time was instantaneous, and expertise was invaluable. (Especially insurance advice.)
2. Excellent service: most helpful were the suggestions and making dining and Fast Pass reservations. Keeping all meals and rides in close proximity made a huge difference with two little ones and me in an electric wheelchair. Advice on the “extra” events was greatly appreciated, too.
3. The move from the Polynesian Bungalows to the Grand Floridian Villas (due to our midcourse date change) was heaven sent. My son had wonderful memories staying at the Grand Floridian when he was in 3rd grade (celebrated his 36th birthday here this time!) Even my daughter-in-law liked the atmosphere. And how do I say “Thanks” to our Fairy Godmother for the upgrade to the Coral Suite on Suga Cay (#5141)? The Magic Kingdom fireworks alone from our deck with a glass of wine was the best part of our trip to my husband and me!
4. Best experiences for our family: Lunch at Cinderella’s Castle after the Bippity Boppity Do makeover and our dinner at O’hana’s! Delicious! All of the food and beverages (thinking Piña Coladas here) exceeded our expectations at every meal; all of the bus and monorail attendants were beyond kind and patient, and we spent much more time at the GF swimming pools than we ever intended. And as fate would have it, the anticipated hurricane missed us, and the weather was perfect!
5. Least favorite experience: Lunch at Tony’s with parade reserved seating. They charged us for 6 adults, waited for >30” for 5/6 meals and my DIL’s meal came 20 minutes after the rest of us. The seating was standing in the hot sun only and poor access with my electric scooter (curb cuts were roped off.) The waiter did give us a Fast Pass for the inconvenience.
6. Wheelchair users (plus others like my husband who had a knee replacement 4 months ago and families with very young children who are not picking up strollers until reaching their resort) need to use a transportation option other than the Magic Express. It is the furthest walk in the airport from Southwest Airlines gates. The wheelchair attendant abandoned me at the arrival gate restroom and would not take me there, and upon departure, the lady in charge said no attendants nor wheelchairs were available to help any passengers from the Magic Express.
7. Overall, it was a very magical trip, perhaps my best of 7 total visits. I am so glad we are using Michelle and her team again in April on our Disney Magic cruise to Cozumel.
Disney Orlando, September 2018
Just returned from another fantastic vacation planned by Michelle and her team. Although we consider ourselves seasoned Disney travelers, we prefer to leave all the planning to the Michelle and her team. They plan everything — Fast Passes, dining reservations, park tickets, special excursions — with no hassle. Everyone on their team is friendly, knowledgeable, responsive and a pleasure to work with. They can get you into hard to secure attractions and restaurants.
They are incredible listeners and will customize every detail to your wishes. Regardless of whether you are a first-timer or a repeat Disney customer, it is well worth it to have Michelle plan your Disney excursion.
We have used many WOW List experts over the years and Michelle and her team are at the top of the list — special people with a level of caring for their travelers, which is second to none. We give them our highest possible recommendation and would never consider a Disney adventure without using their services.
My husband, two grandsons and I just returned from Disney World where we had a fabulous trip, largely due to Michelle’s planning and support. She began the process with a planning call where she found out all about us, our likes and dislikes, and hopes for this trip. In that conversation, she suggested that we stay at Disney’s Beach Club Resort because she said it had the best pool for our grandsons. With its pirate ship, slides and other water park features, she was absolutely right. There wasn’t a day that didn’t include pool time, sometimes late at night. Michelle also worked with me on a detailed itinerary, carefully planning the order of parks we would visit to make best use of open hours and Disney Magic Hours (which we took full advantage of). In later conversations, Michelle suggested and got reservations for a fun sit-down dinner each day giving us a chance to take a breather and eat some interesting and healthy food. Each restaurant was convenient to where we were spending the day; I could see the wisdom of all her choices as we went through the week. One dinner even included VIP seating at Hollywood Studios excellent light show, Fantastic. On the day we qualified to sign up for our Fast Pass choices, Michelle selected the attractions that were most popular and geared to our grandsons’ age and interests. She also ordered our Disney wristbands that were linked to our hotel room, parks, Photo Pass, and credit card. I didn’t even have to carry a purse when we when out for the day. Any e-mails I sent her with questions were answered promptly, either with a return e-mail or by arranging a phone conversation. Michelle and her staff made it possible for us to focus on memories instead of logistics. That’s a big reason why our grandsons announced to their parents when we returned that it was the most fun trip they had ever been on.
Disney Orlando, June 2018
Decided to plan a trip to Disney on short notice (5 days in advance) and as usual, Michelle and her team made it easy and seamless. They arranged everything from park tickets to Fast Passes to dining reservations. They even found a villa in the new Wilderness Lodge which was outstanding — on very short notice. They are diligent, relentless in their efforts to make sure you get everything you need. Regardless, if you are a first-timer or a repeat obsessed Disney fanatic like us, I would highly recommend them. This is a group of travel experts that are always on top of their game. In a very competitive industry, they clearly stand out above the rest.
Michelle and her team rise above all other travel specialists that we have ever used. They know virtually everything about Disney and are adept at navigating the different parks so that you get the most out of your experience. They plan your entire trip – from dining reservations, to theme park tickets, to Fast Passes, Disney theme park tours and special needs. No detail is missed. And they have access to special deals and sales.
Even if you are an experienced Disney traveler, as we are, you should still trust all of the planning to Michelle and her staff. They know all the ins and outs and no matter how much you think you know, they know more. In addition to being knowledgeable, attentive to the smallest detail, and amazing planners and organizers, they are by far the best communicators in the business. This is an incredible travel organization that is at the top of their game and the travel world. Highest possible recommendation. Have used many times and will continue to use and recommend.
Michelle performed the impossible. She arranged a trip to Disneyland for 4 people in 1 week over Easter holiday. The trip was during the extremely busy week after Easter. She found accommodation on sight, changed venues as better properties became available, organized tickets and restaurant reservations. She found spaces in the incredibly booked venues. Her many general tips for navigating the 2 Disney Parks were invaluable. Knowing my physical limitations she organized a scooter which was fantastic.
Our family trip to Disney and Universal were very enjoyable and trouble free due to the help that Michelle and team provided.
Because the information and guidance on choosing the right hotels, to pre-arranging the hard to get into rides via FastPass reservations, to helping to ensure that we got full value out of each day at each park by providing local information and update recommendations was so very helpful, we would never go back to Disney or Universal without working with them in the future.
In addition, with a family member who has multiple food allergies, the restaurant recommendations, pre-notification of the hotels and restaurants that matched to where we were spending time each day, not to mention helping to re-arrange a last minute dining situation while we were on-site smoothly and efficiently made our trip so much more relaxing and stress free!
We would highly recommend Michelle!
I’m an experienced traveler, but I’d never cruised on Disney before or stayed on property at Disney World, so I thought it might be wise to get some advice from experts. That was one of the smartest decisions I’ve ever made, at least when it comes to travel. Michelle and her team at Travel Magic were responsive to every question and helpful every step of the way, from advising us to split our time in Disney World between two resorts (something I would not have considered and that worked perfectly) to getting a set of Fast Passes for us that were the envy of everyone we encountered. I’m used to doing all the planning, and it was a joy to be able to put those plans into someone else’s hands and know everything would turn out wonderfully – as it did. Plus, they could not have been nicer to deal with. I know at some point we’ll return to Disney World, and I know when we do, we’ll use Michelle and the team at Travel Magic. Oh, and in case this matters – I spent 31 years as a professional critic, with a reputation for being fairly tough. I didn’t hand out 4 Stars often, but were I awarding them now for travel agents, Travel Magic would get them.
Michelle and her folks were very responsive and got me “out of the weeds”. These cruises have a bunch of choices and she was helpful in choosing a room and honing in on a cruise that would work. Honestly, I am not sure its that complicated once you get to a few items. Might have liked a little more info on parking (since the kids drove) and a couple of other small things, but it was all fine. I imagine she would REALLY be helpful if we go to Disney World, and I certainly would call her for that.
This is our second time utilizing the services of Michelle Allen and her team and, just like before, they excelled. This was a relatively complicated trip as it was happening during a very busy season at Disney World, three family generations were involved, and we had some very specific criteria. From the beginning, Michelle’s team was informative, professional and responsive to our questions and concerns. Of equal importance were their suggestions as to how to make the most of our time, whether regarding dining, transport, FastPasses, etc.
From our arrival at Orlando airport through collecting our luggage in Houston, the entire vacation went without any problems. I was especially impressed that they took the time, during the middle of our trip, to contact us to make sure everything was going according to plan.
I would have absolutely no hesitancy in using Michelle Allen and her team for anything Disney.
Wow, wow, wow! One of the best adjectives to describe the Michelle and her team. This was my family’s first trip to Walt Disney World, and I am so appreciative of the magical trip they planned for us. The team really took the team to get to know the particulars of our family and customized the trip accordingly. Every interaction was handled with patience, professionalism and kindness. I have already recommended them to friends, and they are equally enjoying their experience with the team.
Just back from Disney World, Orlando, Florida. We had a very nice getaway planned by Michelle Allen and her team. The trip was perfectly planned in every way. Their level of communication is off the charts. They manufacture custom trips to satisfy every interest or need. They know everything and every inch of the parks and their recommendations for dining or how to organize time is so valuable.
In fact, they have now added a mobile app which is really a game changer. It reflects your itinerary, special documents, transportation, hotel info, dinner reservations, a messaging system etc…. really just about everything in a portable fashion. The few times we had to message them we had a response almost immediately – even on evenings or weekends. We have been exposed to this travel app only a few times in all our travels but I think it just gives a high service travel company like Michelle’s even an additional leg up on the competition. They were already at the top of the service game but if its possible now has really upped their game.
If you have special physical needs or limitations – they accommodate. If you have special dietary restrictions – they accommodate.
We have used Michelle and her team many times and will continue to recommend without hesitation and think anyone who goes to a Disney property should use Michelle and her team. They have highly personalized service, customized itineraries, intelligent well thought our recommendations and just nice people.
Our family group of 6 were looking forward to taking the baby to Disneyland for his 5th birthday. I decided to give one of Wendy’s Trusted Travel Experts a call. I have used an Expert for three big adventures (Africa, Australia & Tahiti) and the trips were flawless. This time we basically needed only advice. Is it better to go the week before Thanksgiving or the week after? What are the least busy days of the week? etc. Our funds were very limited so we couldn’t stay in a Disney hotel. After helping us pick our dates, Michelle found us a very nice hotel within walking distance of Disneyland and it included breakfast. She arranged for transportation from/to the airport. She also got us reservations at the perfect dinner spot with a reserved place to watch the World of Color, which is a fabulous show. She ordered us a birthday cake but the restaurant changed it so many times that we finally just canceled it. Then I got a call from Michelle who, because the cake issue was such a mess, offered to pay for the cake for us. Very nice of them and so unexpected. We had a bit of a problem with our ride back to the airport. Shortly after arriving home I sent an email to Michelle telling her of the problem. I thought she would want to check it out before using them again. I hope she did as this was kind of a big deal. We were a bit frazzled upon arrival to the airport so we ended up leaving a bag with Disney souvenirs in the van. We were unable to retrieve these items but Michelle contacted the company and at least tried. The effort was very much appreciated. We wouldn’t hesitate to call Michelle and her team again. Hopefully, for our next trip to the Magic Kingdom, we’ll be able to afford more options. Thanks!
In planning, she gave fabulous recommendations and helped in every aspect of the timetable. She made all the reservations and Fast Pass deals. She was on top of the Disney deals and was able to get our meal plans comped. Could not have done it without this travel group. Definitely WOW-worthy.
Michelle planned an amazing trip for us to Disney World with very little lead time. The itinerary was perfect and fast passes and reservations were great. My special needs grandson had a marvelous time and the whole trip was amazing.
My husband and I took our first trip to Walt Disney World Dec 30, 1971. Over the years we visited 4 more times, the last visit occurring in 1996. So in 2016 when we decided to visit again, this time with our son, our daughter in law and our 2 grandsons, I immediately looked at Wendy’s WOW list to chose a travel expert to help plan as I knew the park had changed dramatically in those 20 years! I worked with Lisa and Michelle to find the perfect place to stay “on campus.” We absolutely LOVED our accommodations!! They also gave us advice on where and when to eat as well as the best times to go to different events. They helped us plan the most efficient way to visit each park. They made all our dining reservations and worked tirelessly to try to snag a reservation for us in a particular time slot. They conferenced with our daughter in law to line up fast passes and kept us up to date on the correct timing for it all. They also informed us of stroller rentals, great parade spots, etc.-the little things that made everything go smoother. It was indeed a magical experience, perfect in every way. And they did all this with less than six months notice. We highly recommend them.
As an addendum, I must remark that the reason I knew to go to Wendy’s WOW list is because we have used 3 other travel experts from her list in the past and have been extremely pleased with all of them. The only mistake you can make when planning to travel is to NOT use the WOW list:)
Thank you, Wendy and Michelle.