Michelle and her team are super! Starting this spring, I attempted to set up a Disney cruise out of Fort Lauderdale for my 10 y.o. great nephew and 7 y.o. great niece, no parents. Despite my best efforts to nail down dates with the family, it was like herding cats. Through it all, everyone in Michelle’s group couldn’t have been more helpful or understanding with every change.

We were finally able to take the cruise on the Disney Dream on 12 September. Our planners made it all so easy—reminder emails when I could sign up for appointments, great information on the best things to do, and quick follow ups whenever I had questions. Frankly, they provided more help and information for a tiny, 3-night cruise than the travel agent (not a WOW List agent) did for a round-the-world Silversea cruise. If I ever wanted to go to Disney World or another cruise, I could not recommend this team more highly.

Our trip was wonderful! It was a legacy trip for my granddaughter and Michelle took great care to make it extra special. She made intergenerational travel possible, as well as making it exciting and such fabulous fun.
Michelle is so easy to work with, as is her staff. They were so knowledgeable in their planning and advise. Professional, friendly and helpful.
I have only good things to say about Michelle!
In fact, I have planned another trip with her!

Traveler Yvette Fung and family appreciated the “unique magic” involved in clinching coveted reservations.

Michelle is THE best for all US Disney destinations. Always helpful with advice on which hotels, packages, dining reservations, etc. They were super responsive to all of our questions and worked their unique magic to help us book one of the most coveted dining places at Disneyland—River Belle Terrace at 7:15pm, so we could have a leisurely dinner and then watch Fantasmic and the fireworks from the terrace!! Thank you for making our family vacation unforgettable!

This was our fifth consecutive year entrusting Michelle’s team to craft a tailor-made itinerary for my family, and once again, they delivered pure enchantment.

Our party of five included the birthday boy—who arrived age seven and left age eight—a spirited four-year-old girl, an adventurous three-year-old boy, and two parents determined to maximize fun while minimizing stress.

We kicked off with two nights at the Hard Rock Hotel to dive into Universal, then moved over to the Beach Club Villas for four nights of Disney magic. Every detail was beautifully executed—VIP tour guides who whisked us to the front of the line (Jaime was AMAZING!!!), thoughtfully arranged birthday dinners each night, and even a Kids Nite Out park sitter so the taller ones could enjoy a little time of their own.

Michelle’s team doesn’t just plan trips—they anticipate needs you didn’t even know you had, turning “vacation” into something effortless, seamless, and unforgettable.

If you’re considering Disney or Universal, do yourself the favor of hiring them. You’ll get all the magic without any of the mayhem.

We just returned from a fantastic week at both Disney and Universal Studios. Michelle helped plan our trip for us and did another outstanding job! We stayed at the Polynesian Disney resort in their club level. Honestly, aside from having water and a few snacks we didn’t find that this club level was worth the extra money. The food offerings were always pretty similar, the club level room was small and it didn’t offer a relaxing environment before/after long days at the park. It also closes down at 10. If you stay for fireworks show at 9 (MK is 10) you will miss the desserts.

We had 3 regular park days and 2 VIP park days planned. Our planners helped with getting dining reservations, secure our VIP guide, and helped us last minute on the morning of our lightening lane booking. Our VIP guide Matthew was great and helped our party of 9 get on all the rides and attractions we wanted at all 4 parks both days. He’s super energetic and connected with the 5 teenagers in our group along with the adults.

The team also helped us secure 2 Universal VIP days, 1 day spent at the new EPIC park and the other at Studios/Islands adventure. Universal gives you 3 full meals when you book VIP and you truly get right on the rides. We loved the new Epic park! The worlds were done so well, we were able to get the same tour guide both days and would so highly recommend Avalon.

While we wanted to take our children (5 & 7) to Disney, planning the trip seemed like a daunting experience—even as we often plan our international trips with the children with ease. Michelle and the whole team helped us every step of the way—which time of year to travel (and not travel), where to stay, options for dining and one-off experiences, and helped book and coordinate everything. We had an incredible trip—and all the credit goes to their team.

Michelle and her team remain the Gold Standard in planning any sort of Disney vacation. Their help with our trip to Disneyland was invaluable. They secured us the best rate for our hotel, proactively rebooking after discounts were announced. And they made sure we were able to get every single dining reservation that we wanted. Disney can be done stress free—you just need an expert like Michelle to help!

Michelle helped guide us in booking our first family trip to Disney World (Orlando) in late March 2025. There is so much information out there and so many opinions about how to best “do” Disney with young kids, but having worked with Wendy Perrin experts on past trips we knew we were in good hands.

Michelle helped us narrow our focus to suit our 2- and 4-year olds, and found the best possible set up for rooms at the Polynesian so we’d be on the monorail, securing a room close by for my mom who joined us. She kept us abreast of all the timely to-dos, like booking restaurants and Lightning Lanes to optimize our experience and reduce wait times.

We loved staying at the Polynesian as it was a more casual, laid-back vibe for the kids, with a lot of fun Moana-themed elements and three different pools for us to rotate on our arrival and departure days, as well as before dinner. The food was excellent at the restaurants, though we wished there were more fruit and vegetables incorporated. Michelle suggested a great grocery delivery service which we organized, and that worked out well for the kids’ breakfasts and snacks in the parks.

Stroller rental was a great idea by Michelle as it reduced the amount of things we had to travel with, and the stroller was in excellent condition, waiting for us as we arrived in the airport transfer. It couldn’t have been any smoother, as the kids had fallen asleep in the car on the way to the hotel, and I was able to quickly scoop them into the rented stroller and keep them sleeping. Such a win!

It was a bit stressful booking the Lightning Lane rides, but I had written out a plan and got to work right at 7am, one week prior to arrival, as per the guidance. It all worked out. We rope-dropped every day to get the kids onto as many rides as possible before the park got too busy. This was definitely the best tip as we’d be tired by lunch time and head back to the hotel to eat, nap and recharge before heading back in the afternoon for the parade, more rides, shows and fun experiences. Being on the monorail was definitely the way to go, if you have young kids and are focused on Magic Kingdom.

We hit all the Tier 1 rides, re-rode many of our favourites and enjoyed some of the indoor, air-conditioned shows during the hottest/sunniest hours. Ordering ahead food on the app is a good idea but we were rarely organized enough to do so. Lines didn’t seem to bad overall for food.

Thank you, Michelle, for your hard work and for managing some last-minute phone calls to help sort out technical issues with our app. Appreciate the time you took to connect me to Disney technical support and your accommodating nature to ensure every last question was answered. We had an amazing time taking the kids to Disney, it was truly magical!

We planned a quick 2-day trip with our adult children to Disney World the weekend before Christmas 2024. This is a very busy time to visit the park (!) but our family was spending Christmas in Florida and our kids were flying in, so it was the only time we had to do this as a family. Thank goodness we had help planning!

The planners were wonderful in helping us to cut through the maze of the Disney website, locating the right hotel to use, helping us to get restaurant reservations and notifying us of reservation rules for other bookings. We would have spent soooo much more time without their help and assistance! They even helped us to get a “Florida resident discount” on certain reservations as we own property in Florida. Whew!

Disney is wonderful, but without the right guidance, it can truly be a jungle of options. We were very glad we got help navigating the options at such a busy time!

Michelle and her staff, once again, did an excellent job in coordinating our family trip to the Aulani Disney Resort on Oahu. All went very smoothly from our room selections, all dining reservations, and activities. And she kept track to ensure that if the resort offered a military discount, that we received it (which we did and it “paid” off!) She also remembered that two of our family members have serious food allergies and communicated this to all the necessary parties.

This was the third time that we used Michelle’s services and will definitely use her again if the opportunity arrives. She is one to keep on your list of travel specialists!!

My husband, two children, and I just returned from an amazing week-long Disney trip that Michelle and her team planned for us, and we cannot say enough good things about our experience. We have used Michelle before to help with Disneyland and this time wanted to do a Disney cruise + some time at Disney World—all of which was new to me—and the advice and support from her team was invaluable.

Michelle provided frank thoughts on the cabin options on board our Disney cruise ship (talking me out of a more expensive cabin—which would have obviously given her more commission—for one that was better for our needs). She assisted with advice on dining reservations (if sailing on the Wish, the tasting menu dinner at Enchante is a must), helped with shore excursions, and then gave great advice on the Disney World portion of the trip as well— putting us in a hotel that was easily accessible to the park, making dinner reservations and activity reservations, and assisting with booking the VIP guide for us for both days.

We ended up having a truly wonderful first-time experience at Disney World and credit Michelle and her team for helping to ensure that happened—what would otherwise have been daunting was so easy and enjoyable. Thank you, Michelle! You will hear from us again.

My 7yr old son and I went to Disney World for 5 nts and stayed at Port Orleans French Quarter. We went to Animal Kingdom, Hollywood Studios and the Very Merry Christmas party at Magic Kingdom. It was right before Christmas and the perfect time because the parks and resort were not busy at all! We purchased Multipass and was very easy to book rides. Maybe wasn’t even needed due to rope dropping.

We loved the Sci Fi dining reservation booked by Michelle’s team. We splurged on the dessert party for VIP fireworks viewing at the Xmas party, but found it was a waste since people walked up 10min before fireworks started and had basically the exact same view of us for free. We’ve done the dessert party before, but only valuable on a “regular” park day vs a party where crowds are already lower IMO.

Our Disney resort was incredible! I would stay there again 100%. It was pristine, theme was fun, and it was so peaceful. The quiet resort was a nice reprieve from crowds at the parks. It was also very close to Disney Springs. Thank you to Michelle and her team for the help in booking all of our dining, party tickets and reset reco (had to move our cancelled trip from Oct due to Hurricane Milton)!

Our family has used Wendy’s recommended specialists a number of times. Our most recent trip was arranged by Michelle and her team. Every aspect of the 8 nights (September into October) at Disney World’s Polynesian Village Resort was managed by her company. This included Club level reservations at the resort for my wife and I, my daughter and her husband, and their two children in adjoining rooms. In addition: a private car service from the airport and return, Park tickets, Lightning Lane, dining reservations, special event reservations, Photopass, along with detailed recommendations and a comprehensive itinerary. Lunch at Space 220 Restaurant was particularly enjoyable—my grandson believed we were going to space.

A month before departing, Michelle’s team conducted a phone call to review all our needs and requirements. This was followed up with calls to ensure the that the final itinerary was as requested, and a subsequent call was initiated to ensure our trip was going as planned and advising us they were available in the event of any issues.
Michelle ensured our trip to the Happiest Place on Earth was just that!

When Disneyland gives you pumpkins, you make a Mick-o-lantern photo op!

My 11yr-old-son and I had a fantastic trip to Disneyland California. We stayed 5 nights at a Good Neighbour hotel, Courtyard Anaheim Theme Park Entrance. The rooms were clean and massive. We loved the waterpark during midday breaks as the hotel was only 10min away, door to scanning into the parks.

I highly recommend the Fantasmic dining package since there is very limited standing room for this show. A guaranteed spot + a seat is ideal. We really enjoyed our lunch at Din Tai Fung at Downtown Disney. Fantastic food!

I really appreciated the help from Michelle since this was our first trip to DL and felt overwhelmed on my own. I found the follow-up call after the trip excellent as well to share feedback.

Michelle has been our go-to travel agent for all things Universal & Disney World! For the past 4 years, we have celebrated my son’s birthday there in August and Michelle and her team have curated the best experiences each and every time!

This past year, my husband and I travelled with the birthday boy who was celebrating his 7th birthday and our 3.5 year old. The team knew exactly what we wanted to do and made all of the arrangements. Breakfast at Cinderella’s Royal Table and Tusker House, dinner each night at Epcot and at Topolino’s, Day 1 of Mickey’s Halloween Party, Kids Nite Out for park help with the youngest (since some of the rides she can’t ride), and we can’t forget the incredible VIP tour, which is our clutch each and every time! This year we even added a day at Universal and we are so glad we did! We can’t wait until next year and will absolutely engage Michelle’s office once again!

This is our second trip using Michelle. Michelle and her team were easy to work with, and helped make, modify and change reservations through our entire planning stages all the way down to day of travel. She was able to book 2 Disney VIP days along with 1 Universal VIP day. Disney changed their Genie+ platform shortly before our departure and they helped us navigate the changes so we could have success booking our rides when the time came.

If you are looking to book a fun VIP guide at Disney, we highly recommend requesting Micheal. Our family really enjoyed his jokes, Disney knowledge and love for life. We will definitely request him again!

We are not strangers to cruises and never before have I felt the need to have anyone help plan a cruise. However, since we were taking the entire family along on this Disney cruise, I decided to enlist the assistance of Michelle Allen. We are a family of eight — two aged 70, two aged 42, one aged 38, one aged 9, and two aged 6, so it’s obvious that I needed to plan for a wide range of ages and interests. Michelle guided me through all things Disney. Even though Disney is all about fun and games, there are lots of little complexities that need to be navigated, especially for a first-timer. She gave me the scoop on pirate night, for example, an event that I probably would not have paid much attention to without her advice. As it turned out, we were all dressed up and we all had a blast!

Every question was answered in short order. In fact, my husband even commented on the promptness of her replies to every email. She helped us select the perfect staterooms, finding us four in a row. Michelle kept me reminded of every deadline so that we were able to sign up for the various activities as soon as possible. I think everyone in the family would agree that it was a spectacular family vacation and much credit is due to Michelle’s behind-the-scenes help. She made me look like the world’s best mom and grandma!

We booked a Disney Cruise on the Magic May 26-June 1, 2024 through Michelle’s office. Caribbean itinerary with ports of call at Castaway Key and Cozumel.

Michelle and her staff were incredibly helpful, knowledgeable, professional, informative, and patient. I would work with Michelle and her staff again in a heartbeat.

On a scale of 1 to 10 with 10 being outstanding, Michelle and her staff earned a 12.

We had a great 2 nights at Disney’s Pop Century with a day at Epcot, then 3 nights on the Disney Wish cruise boat. It was a perfect trip!

Everything went smoothly and we appreciated the preferred hotel-room location to easily walk to the lobby and the Skyliner. Michelle and her team arranged a private car service to take us to and from the cruise port and they were punctual and friendly. There was so much to do on the cruise ship that we did not opt in on any Nassau excursions and it was the right call. We enjoyed the ship and all its activities with less people onboard.

It was really special that Michelle and her team were all at Epcot at the same time as our group, so we had the opportunity to meet up outside of Guardians of the Galaxy!

I love the Axus app that the travel planners load with all our trip details, tips and tricks that I could easily refer to.

They are detail oriented and offer a high level of service. They also call after each trip to ask for feedback. Above and beyond incredible trip planners for Disney!!!

This was a multigenerational trip to Disney World over spring break. There were seven of us, my son, his wife and our 3 grandsons, ages 4 to 7. The thought of planning a Disney trip was daunting, as disney has become complicated to negotiate. The thought of the spring break crowds and 3 very active and somewhat impatient children certainly gave us second thoughts. We have used WOW List planners for a number of European trips and so glad we decided on using Michelle Allen for this. When we returned home our friends could not believe we had a totally stress-free Disney trip. It was really a vacation.

Our planner listened carefully about the experience we were looking for and recommended the best accommodations for our needs. We knew we wanted some chill days and didn’t want 24/7 Disney bombardment.The Riviera resort was perfect and beautiful. My son and family had a 2-bedroom villa and we had a one-bedroom. Very large, pretty and super clean. It was also right on the Skyliner. I was very impressed that before the trip any question I had was responded to almost immediately either by phone or email. Their suggestions for dinner were spot-on and they made the reservations for us (though a pizza nite in our villa turned out to be a good break one night). They also arranged a fishing outing at the resort next to us as our 7-year-old had been eager to catch some fish, which he did in the fully stocked bass lagoon.

By far the best recommendation and explanation they gave us was about the Disney VIP Guide. While it is very pricey, it made the difference in the trip. We planned on visiting the parks 3 days of our week trip and used the guide for each park day. No lines, no trying to figure out the lightning lane passes…water, snacks, ice cream magically appeared, and our wonderful guide would go on the rides with one of the boys if my husband or I didn’t want to. We were able to go on every ride we wanted to (some twice) in the course of three days. We got the park hopper and because we were being transferred in their van, there was no time wasted changing parks. We all felt very spoiled!!

What a seamless trip we had. I believe we could never do it ourselves. It is our trip to explore theme parks in Orlando.

The planning with Michelle was fun, and they delivered everything very well.

We are not Americans. As everyone knows, Disney World is massive and there are lots of tricks to make your visit efficient. Michelle and her team, LindaMarie and LisaMarie, made our trip easy. For a first timer, you wouldn’t know where to start, where to stay, eat, what to see or ride, etc, because the parks are so big and information is overwhelming.

From the moment we arrived at Orlando Airport, until the end of our trip, they arranged our transportation service with a reputable operator.

We stayed at Disney Polynesian Resort which is the right choice for us, it has direct monorail access to go to Magic Kingdom, Epcot, and other resorts where we had various dinners. They picked and made reservations at great restaurants for dinners. Everything was scheduled perfectly and all you need to do is just check the Disney app where all your programs were already installed.

We took the Disney VIP Tours for one day, and we loved it, so we can explore more theme parks with priority access. Michelle requested a specific VIP guide, Elton, for us, and it turned out to be our highlight of the trip. He is very energetic, full of positive energy, and a whole lot of fun.

Thank you for the hard work.

Michelle and her team are simply the best! We were rather late booking our trip to Walt Disney World and did not realize that it was actually the start of Spring Break. Michelle quickly scheduled a call so she could understand our priorities, including any difficult-to-get bookings for character breakfast, a hotel with access to the monorail and preferred seating. Since we were late to the game, Michelle and her team kept checking on the Disney site after we confirmed and managed to snag everything we wanted for our short trip. This is the second time we used her team for a Disney vacation — and we are just as delighted as last time. Michelle et al take the stress out of any Disney trip!

Michelle and her team simply are the BEST when it comes to Orlando fun parks! Their advice is spot-on for everything from restaurants to hotels to parties, etc. On our last trip, we tackled Universal with a one-day Disney guide. This time we went guide-free at Disney and hit 3 parks in 2 very full days. We loved every minute of it! This is an example of how Michelle and her team go above and beyond — towards the end of Day 1 we were stuck in a slower-then-anticipated line and worried we’d miss a reservation at Ogas Cantina. Assuming I probably wouldn’t get an answer (it was Dec. 21, towards the end of the day), I called Michelle’s office for a little advice. They picked up and helped me out immediately! Love these hard-working folks. Thanks so much, Michelle and team, for your help on another great Orlando vacation!

Michelle and her team continue to be fabulous with our Disney travel bookings. Quick to respond, so knowledgeable and helpful. We’ve already booked our next trip with her for a May 2024 cruise!

Michelle planned another fabulous Disney adventure for me and my 6-year-old son. Her team’s execution of details remains perfect, always ensuring that we get the reservations we want at the times we want. They do a fabulous job of suggesting itinerary and dining options. And everything is always so zipped up perfect, you just have to go and enjoy the magic! She’s my Disney planner for life!

Everyone in Michelle’s office was very helpful and answered my many questions promptly. They were able to secure not only our hotel reservations but all of our dining options. They provided a comprehensive trip planning tips and recommendations. We didn’t use it ourselves as we are Disneyphiles and know the parks quite well. I think the cheat sheet will be super helpful to someone who is not as familiar with the two parks. Overall, highly recommend using Michelle’s team as they can help relieve much of the stress with vacation planning!

We have used Michelle’s office for the third consecutive year now for our Disney World trip! The team is amazing and carefully curated the most magical trip for my family, including kids 1, 2 and 6! The VIP guide was critical and Shelby was the best guide we have ever had! I highly recommend Michelle’s entire group as they are communicative, listen to feedback/wishes, and ensure every experience is perfect!

Our entire family had an AMAZING Disney and Universal Trip — we are very thankful to Michelle and the rest of her team. My wife and I have three daughters — 14, 13 & 10. We planned 4 of our own previous trips to Disney, but we knew we wanted to have a new/different experience so we contacted Michelle. We spent 7 nights at the Yacht and Beach Club, with 5 days at Disney parks and 2 days at Universal — July 31st – August 7th. The original planning call included a 60-minute Zoom with Michelle and team where we shared what we have enjoyed on previous trips but learned from Michelle how we could enjoy new and unique experiences. Some of the unique experiences for us were an upgraded room to Club Level at the Beach Club, which included access to an exclusive lounge with staff, small plates, coffee and drinks. They also secured a VIP guide on the day of our daughter’s birthday and our last day at Universal. My wife and I were busy with family things leading up to the vacation, but we hardly had to do anything because Michelle and team took care of the personalized itinerary and all reservations. They also provided stellar intra-travel support when I threw them a couple of audibles — they were very gracious and responsive.

We will always use Michelle’s office for future family Disney trips, as they are indispensable. The girls are already talking me into a trip to Disney in Anaheim and given we have never been, I’m confident Michelle’s team will make it a breeze and a slam-dunk.

We have just returned from a week at Beaches All-Inclusive Resort Turks & Caicos.

Our WOW trip advisor, Michelle Allen’s magic touch made for the perfect vacation for my husband, 2 daughters, son-in law and 2 grandsons (ages 6 & 11). Michelle recommended Beaches to us and it was the perfect spot to fulfill our needs and made every family member extremely happy. At her suggestion we splurged on Butler services and that made all the difference…we had reserved and fully stocked Cabanas at the pool or beach of our choice each day. Never a wait at any of the restaurants as the butler escorts us in. Happy hour and late night snacks brought to our villa each day etc. etc. etc. The amenities received were well worth our “splurge” indeed. Michelle also provided Fast Track services at the small and extremely crowded airport in Turks. We were met by a rep upon arrival as well as departure and quickly escorted through the processes without having to wait on hours’ long lines. A blessing indeed! Michelle and her staff were always available to us during the planning period and quickly addressed all matters and details most efficiently. Upon our return I received a phone call from them to inquire how our trip went.

This is the 2nd trip Michelle has planned for us and we could not be more pleased with her services and highly recommend them.

We had (another) great trip to Disney World with the support of Michelle and her team, traveling from May 27-June 3 2023.

Although we had scheduled this trip almost a year in advance, we had to make a significant adjustment only several weeks before departure when our daughter got a choice internship that conflicted with our dates. Michelle thoughtfully advised us on our options (we switched to a one-bedroom villa for extra space so our younger daughter could bring a friend), found us a great price, and handled all the details with Disney (including cancelling with the prior hotel, facilitating payments, and switching the name on the park tickets). The informed and adept responses from Michelle’s office made this wrinkle in our planning easily resolved.

We can report that the rest of their service was equally polished. We appreciated the guidance on selecting a resort, as there are many options and Michelle really has grown to understand what our family likes in terms of space, amenities, and preferences for the different parks and transportation options. She knew about all the new rides and attractions and offered tips on ways to avoid long waits. Similarly, the recommendations for restaurants were spot-on. For example, Michelle knew that our family had enjoyed dinner at California Grill with the chance to watch the fireworks from that vantage, so she suggested we try Topolinos Terrace and catch the Epcot fireworks there. The meal was a real highlight for us and we enjoyed riding the skyliner afterwards.

We have learned to lean on Michelle and her team for excellent Disney advice and also for doing all the tedious work of making reservations and waiting on hold with Disney agents. Our reservations were all in perfect order and they even timed our dinners expertly (for example, at California Grill, we finished our entrees just in time to watch the fireworks and then have dessert afterwards, and at Narcoosee’s our dinner ended such that our monorail ride to the Magic Kingdom deposited us on Main Street a perfect 15 minutes before the Happily Ever After show began), We took advantage of the perks of late-night hours for deluxe guests on Mondays and Wednesdays, as Michelle had told us the crowds would be low—and they were! We found that the extra cost for Individual Lightning Lanes and Genie Plus were a good value for us, as we were able to sail through the parks, riding virtually everything we wanted and seldom waiting more than 5-10 minutes.

The hour-long call to review our preferences and to make suggestions was well worth our time and resulted in truly personalized plans. The team was always quick to respond to emailed questions and provided several useful resources before our trip. We will always use Michelle’s office for future family Disney trips, as they are indispensable.

Michelle and her team planned a 7-day Disney Fantasy cruise followed by 7 days at Disney World parks for our family of 4 in March 2023. As we were relatively new to Disney cruising, Michelle and her team were a tremendous help. They booked private transportation to and from the cruise-ship terminal, suggested onboard activities we would enjoy, and reminded us when our booking windows were. I appreciated having their help and support whenever needed. I didn’t need as much help with the Disney parks side, having done 2 trips in 2022, but loved that all dining reservations were done for me. The trip was fantastic and we particularly loved the cruise, where it felt very relaxing. We were lucky to score a complimentary upgrade to Concierge Class on the ship and found it to be great value. In the future, we would book this class from the start. Disney service is outstanding and we would do these trips in the future for sure. I would probably skip the cruise-port excursions via Disney and just wing it at the port, since there are lots of taxis at the dock in the Caribbean. The Disney excursions were pricey and just ok. Very happy with Michelle’s office and will use them for other trips. Adventures by Disney has caught my eye and we would absolutely use Michelle and her team for this booking. Highly recommend.

Michelle and her team helped us plan an unforgettable trip to Disney World and Universal Studios. They helped me figure out how much time we needed to spend at each place, which hotels to stay at (explaining the benefits of staying on property for each theme park). They took care of all our dining reservations, photo passes (which I highly recommend, as team members take photos of you all over the park and all you have to do is scan your pass and they show up in your app). They gave me tons of tips and tricks and suggestions—we were armed and ready to take on Orlando! And then, we had to cancel our trip the day before we were leaving because a hurricane was hitting Orlando (November 2022). Michelle and her team quickly canceled and moved all of our reservations two months later (Presidents’ Week) without a hiccup. They were always available by phone or email to answer any last-minute questions I had in the days before our trip. I highly recommend Michelle and her team and I’d definitely use them again!

Michelle and her team made our February 2023 trip to Walt Disney World spectacular! From helping us understand the new Genie+ system, to snagging hard-to-get tables at perfect times, to recommending great experiences and add-ons that made our trip, Michele and her office were invaluable.

Michelle’s office was extremely helpful in planning a quick (3 day) trip for November 17-20 to celebrate our twins’ 16th birthday. There are so many details, options and reservations to make that you almost have to use someone that knows the parks and how things work. We haven’t been to Disney since 2014 and do not visit very often and didn’t want to spend the time necessary to figure out all the ins/outs of the parks. I was overwhelmed with all the information online! That’s where Michelle’s team was indispensable! They were knowledgeable, always available and extremely helpful, enabling us maximize our time at Disney and enjoy our time together. They booked our hotel, made dining reservations, explained and arranged transportation options and booked our VIP guide. They have a great travel app which contains travel reservations and lots of park info. We had a great time but were surprised by the crowds, the lines and prices. The VIP guide, while very pricey, was worth it to avoid the lines, hit multiple parks in a day and hit the hottest attractions, making the other days more relaxing and enjoyable.

We had a great trip thanks to Michelle’s office! They guided me on how long to plan the trip and encouraged us to do things like see the parks on weekdays. They also showed us which hotel to book so we were able to stay at the Portofino, which is a beautiful hotel designed by Stephen Spielberg! Really great experience! They helped me know which restaurants to eat in so we were not eating park food for every meal, though we did have a lovely meal in Volcano Bay waterpark.

They showed me which passes to buy so we would not have to wait in any lines—we got on all but one ride, during a hurricane week no less. The weather was beautiful at the time of year they encouraged us to go, and there were no crowds!

I highly encourage any working person who wants to do a trip like this to hire them! They also took my calls from the vacation. So much of the world is automated now on websites and with apps, and so it was so nice to have a planner I could call from the actual vacation who could handle things. It was like having a personal assistant on vacation. I could really just focus on the vacation and we had some really great experiences, amazing food, and an amazing time!

Michelle and her team made our trip to Disney just fantastic! She scored us the toughest dining reservations like Topolino’s Terrace, O’Hana and Space 220. She made wonderful recommendations that saved us time and made the trip run smoother. I appreciated that they took care of all the logistics, like renting a stroller for our 5yr old. I loved the Axus app and follow-up call. We’ve already booked our next trip (including a Disney Cruise!!!) with her.

Family of 4 trip to Disney World (kids ages 10 and 12), October 12 – 17, 2022.

Our children had the most amazing time at Disney! This was a trip planned for last year that we postponed due to Covid. Michelle and her team were fantastic! Disney can be a daunting task, but they helped us navigate every step of the way. We had every last detail planned last year when we decided to postpone, and they were so gracious about moving everything and even managed to get some non-refundable tickets refunded! We made some adjustments to our itinerary for this year and they seamlessly made every change we requested. We wanted to blanket the parks in 3 days, as this was to be a one-and-done trip to Disney. We needed to pack it all in! My son is an avid Star Wars fan and my daughter is an animal lover, so those 2 parks were the main draws. However, they talked us into the Mickey’s Not So Scary Halloween @ Magic Kingdom, and that was worth every penny. They sell a limited # of tickets for that party, so fewer people are in the park and you can easily ride EVERYTHING. We rode 14 rides in 2 hours and rode several things multiple times. It was amazing. I don’t think we could have covered as much in 2 weeks’ time under regular circumstance. Two other families planned to be there at the same time as it was our fall break. As you can imagine, it is almost impossible to get any dining reservations @ Disney and unheard of to get them for 11 people, but Michelle’s office secured one lunch and a dinner for all 11 of us—even though the other families weren’t using their services. I thought that was above and beyond. They also walked us through the painstaking process regarding the new Genie Plus and Lightning Lanes and how to secure what when. They booked our hotel and all dining reservations, told us which rides were the best in each park, and advised on other areas like airport transfers (we just Ubered) and a day trip to Legoland. I do not think I could have pulled this trip off—and certainly not as smoothly and without a nervous breakdown—without them. I was watching friends who were navigating on their own for similar experiences, and they were completely overwhelmed. There were a few places we wanted for lunch like Space 220 that we couldn’t get, but they recommended other options that were darling—and things I would have not have chosen—like Garden Grill. I thought the kids would have outgrown the characters but they LOVED seeing Mickey, Pluto, and the Chipmunks there!

I highly recommend having dining reservations for EVERY meal. It removes the stress about where to eat and every place is so busy that most weren’t even accepting walk-ins. And, even with a res, we still often had to wait 15 – 20 minutes. The only dining snafu was the night of the Halloween party. We were @ Star Wars so long that we only had time to run back to the hotel and change to go to the Magic Kingdom. We didn’t have dinner beforehand and there were no restaurants open—only candy and desserts everywhere!! We needed some real food. We finally found a hut selling chicken fingers and fries, but that was literally the only non-sweet option in the park—and we needed protein fuel at that point. I wish we had been advised to be sure to eat before arriving.

I also do not recommend going back-to-back to parks like we did on that first day. Star Wars was our big, most important visit. We were there before 8am to get in the park early so we could snag the Rise of the Resistance ride (which we did!!). I missed it at the 7AM Lightning Lane sign-up because the app crashed (which happens often) and booted me out. By the time I was back in, it was sold out for the day. Going that early was the only way we had a chance at that ride, which was a MUST. And this was the only day that we had Hollywood Studios as the first park, so we just had to do it, but we were there ALL day, returning to change for the Halloween Party @ 5:30pm, running back out to the Magic Kingdom, and not returning to our hotel until 1am. 17 hours and 15 miles later, we were DEAD the next day and had my daughter’s favorite park, Animal Kingdom, that day, so we had to rally. But we were exhausted and fairly miserable. I wish we had not done any park that first day until the Magic Kingdom. It would have been much more civilized. Meanwhile, it is worth noting that none of the food is that good. Even the higher-end restaurants like Il Mulino or STK are watered down versions of the NYC landmarks. We were not impressed with the food or wine lists anywhere. Even in the nicer locations at Epcot, like the French restaurants. I also wasn’t that impressed with the food & wine festival in Epcot. I heard many raves about this, but every hut offering small samples or food and drink had giant lines and nothing was really worth the wait—I would still default to booking reservations instead.

One of the things to watch for are these flash opportunities to purchase the Lightning Lane for certain rides. They aren’t always available and, when they are, it’s for a short time. My daughter opted to Lightning Lane for the Safari at Animal Kingdom at that first 7am sign-up, which we got. But then we knew there would be no way to ride the Avatar ride without waiting 120+ minutes, because it fills up immediately. However, we happened to notice right after the Safari when we were looking to book our next Lightning Lane that you could purchase the Lightning Lane for the Avatar, so we were able to get it that way! It really was a stellar ride! So glad the kids didn’t miss that one!

Final comments: We never waited more than 30 mins for a ride. Weather was great (although a tad hot). I am not sure you need to park-hop every day. There is hardly time if you are going to really experience a park (without completely exhausting yourself). But it is nice to have the option if, for example, you want to go to Epcot for dinner—and you can often ride a few rides in the evenings that are super-crowded during the day.

I very strongly recommend Michelle’s team and would never go to Disney without them. I will suggest them to anyone that I know that is planning a trip there. They are gems!! I do think it is worth noting that you often talk to different people when you call. You don’t have the same point person. At first I didn’t like this at all because I felt like I always had to start over when I got a new person but, after working with them for over a year on this trip, I realized they are all up to speed on everything each time I spoke to someone. I never had to repeat myself. It was amazing. I don’t know how they keep everyone straight, but it was as if I was talking to the same person every time. The level of service, attention, and genuine care for my experience was always consistent no matter who answered the phone. Thank you, Wendy, for the stellar recommendation! I am certain it saved hours of my life.

Our first trip to Disney was absolutely perfect. Working with Michelle and crew was a breeze. They made sure all details were covered and did a great job explaining why I should plan a certain way. They also did a great job of walking me through the Disney app and giving me tips. We had a great time and I couldn’t have done it without this team! Thank you!

Michelle planned an absolutely seamless trip to Disney World for me and my 5-year-old son. Everything was absolutely perfect. She made sure our hotel room faced the fireworks, so we could see them but didn’t have to stay late in the park. She picked restaurant experiences we both enjoyed. And she was unbelievably flexible and responsive, when I decided during our layover on the way there that I’d rather have a car service then use Uber. I recommend Michelle without reservation. You should not do Disney without her help!

I had a fabulous time at Disneyland celebrating a milestone birthday with my husband and two adult children in their early 20s. Going to Disneyland with adult children and no kids is an entirely different experience. We were able to eat at nicer restaurants and enjoy adult beverages. We focused mainly on Star Wars and Avenger Areas at Disneyland and California Adventure.

Michelle informing us about the concierge level at Disney’s Grand Californian Hotel made all the difference. We enjoyed wonderful breakfast, snacks, desserts and beverages. The service was great and it was nice to be out of the chaos in the hotel lobby. We hung out in the concierge lounge area and enjoyed good conversation. We shared a room with 2 beds and a couch that made into a bed so that worked well for the 4 of us, as we were rarely in our room.

Michelle’s team purchased our tickets and our Genie+ and park hopper passes. They made all our dining and our Oga’s Cantina reservations. They even went beyond to get the cantina reserved for two different days so we could pick the time and date most convenient for us. Also when one of our dining options opened up they phoned to see if we wanted to change to that location and we did. It was so nice for someone else to be watching and booking and not having to set my alarm to get up and worry with it or having to keep checking back if things changed

When Disney announced their Oogie Boogie Halloween Bash dates, again Michelle’s team was on top of things. They called to see if my family would want to go before the tickets went on sale, since we would be there for this special ticketed event. They then secured the ticket the day they went on sale. If I had not been using Michelle, I may have missed this was even an option before the tickets sold out. They were great to email reminders of things, answer questions, and the app they have is very helpful.

Some of my friends thought it was strange that I selected Disney for my birthday, but it was a perfect trip for us to interact, laugh, work together on certain rides, and talk without being on our phones. I highly recommend using Michelle and her team to assist to reduce the stress of planning, and the Genie+ allowed us to ride all the adult rides and a few kiddie ones too.

If you do ever decide to visit Disney in October, it is very festive with the Halloween decorations, and the special ticketed event was fun with so many wearing costumes. I have grandkids from my stepchildren and definitely will use Michelle when my grandchildren are old enough to enjoy Disney. Thanks to Michelle and her team for helping me to have a special birthday.

Michelle Allen and her team did another great job of planning a Disney World trip for us from 9/30/2022 – 10/3/2022. This was a father-daughter weekend; much shorter than the two-week Disney World and Disney Cruise she crafted earlier this year. Nevertheless, her team put in just as much effort and paid just as much attention to detail as for the longer trip. While you could in theory try to arrange everything yourself, it would be a mistake, not simply because of the complexity, but because Michelle’s office has the ability to get reservations that would be otherwise tough to get. On this short trip we wanted to book the new Space 220 restaurant at EPCOT, which is a highly themed space experience where you board a special space elevator that “ascends” to a platform in geosynchronous orbit. Because the restaurant has a room-sized panoramic view of Earth which changes in real-time, we wanted to get reservations that allowed us to be seated during sunset, when the view of Earth transitions from day to night. We also wanted specific seating at the edge of the upper level, which we felt had a better view. While reservations are notoriously difficult to get, Michelle was able to secure them when we wanted and where we wanted. They really do put the magic in travel.

PANDEMIC TRAVEL Our trip planner, Michelle (the Disney travel specialist), is an angel sent from heaven. From our initial booking, things were constantly changing and not just due to the pandemic.
Michelle provided excellent guidance, handled all the details, and made our trip an unforgettable experience that our kids and grandchildren will never forget.
Michelle is extremely knowledgeable about all things Disney, very professional as well as personable. Hopefully we will have another Disney adventure in the future. We will not hesitate to use her services and definitely will continue to highly recommend her to our friends.

PANDEMIC TRAVEL Michelle Allen and her staff were amazing in helping plan a trip to Walt Disney World for 4 adults and 5 kids (3-7 yrs old). It had been over 30 years since I was last in Disney World and a lot has changed. Michelle covered all my options and was very forthcoming with the pros and cons. Our trip went without a hitch! Michelle was able to book all the restaurants we wanted for in-park sit-down lunches and dinners. She arranged our airport transfers too. I received a wonderful packet with great info, especially the top rides in each park. We stayed at Bay Lake tower, which is part of the Contemporary, in a 2-bedroom suite with full kitchen. We were a 5 minute waIk from Magic Kingdom and avoided the big security lines. The hotel had in-room washer and dryer that was indispensable when visiting the park in June, it was hot and humid. One recommendation Michelle made that I wish I had chosen was the VIP tour of the park, it would have allowed us to sleep in and still get to all the rides. We managed to get to all but 2 rides in the parks, but it meant early riding to get to rope drop and using Genie + and Individual lightning lanes. The kids really rallied but by the end of the week, we were all tired. I will definitely use Michelle again, we all want to go back! Do not hesitate to call Michelle.

PANDEMIC TRAVEL We are so grateful for Michelle’s help in planning our Disney vacation. We had to move out our trip 4x due to COVID and she was patient, understanding and accommodating.
She was so well organized in the planning and offering suggestions for hotels, activities and dining. We scored amazing rooms at the resorts from her requests directly with Disney.
I really appreciated the call a couple days after we returned home asking how our trip went.
I would definitely use Michelle and her team for future Disney travel.

PANDEMIC TRAVEL  ABOVE AND BEYOND. Michelle Allen and her associates are not simply booking agents. They have an in-depth knowledge that only comes from years of firsthand personal travel experience. They are filled with many helpful suggestions and reminders that greatly improve the experience. They are responsive by phone and email in a way that shows they really care and raises the bar for all businesses. They are quick thinking and acting under the pressures caused by rapidly changing circumstances, as evidenced by their ability to handle the inevitable chaos caused by the Covid pandemic. We were originally scheduled for a June 4-11 Disney Fantasy Cruise to be followed by a June 11-15 stay at Disney World with our daughter’s family, including her two 7-year-old boys. Time and space do not allow for a full description of how detailed and timely their preparatory steps were, but suffice it to say that their organizational skills and punctuality allowed them to snap up the many difficult-to-obtain reservations now required by Disney. When there was a problem, they didn’t tell us to call Disney; they took on that responsibility themselves and strived to solve the problem if it had any possible solution.

Just days before our June 4th cruise, my daughter’s entire family, who were to travel from California to Florida, came down with Covid and everything had to be rearranged. There was still enough time for my daughter’s family to recover and travel to Disney World on June 11th, but Michelle had to immediately scramble to cancel the June 4-11 cruise and see if there were any cabins left on the June 18-25 Disney Fantasy Cruise. She did it. She quickly found and secured the last two cabins on the ship and salvaged our vacation. She then had to see if there were any rooms left at any Disney resorts to fill in the days between June 15th (which was to be the last day of our vacation) and June 18th. She quickly found and secured fantastic rooms at the Animal Kingdom Lodge. All these last-minute changes made our trip even better than originally planned. One could try to book a Disney World vacation and Disney Cruise by themselves but that would be a mistake. Michelle Allen and her associates are the way to go.

PANDEMIC TRAVEL  I just returned from a part Disney, part beach vacation and am SO HAPPY we used Michelle and team to book it. We reached out to her only about 2 months out from our trip, which was in hot June on a Saturday to Weds. After deciding we wanted to tack on Disney before our beach rental at the end of the week, I quickly discovered it is WAY too much information to navigate alone so found Michelle on Wendy’s WOW List. Michelle and her team got to work right away – listened to our needs for our only 1.5 and 3.5 year olds and booked us an easy going few days at Disney. They suggested the perfect restaurant recommendations but didn’t “over schedule” us which is helpful with little guys also. Our kids were through the moon at all their choices. They even booked us a stroller rental, car transfer from airport and rental car to round out our trip. AND because we booked on points at the Swan and for our flights – Michelle worked with us for a fee which I soooo appreciated still being able to use her and being able to book on points. Money well spent. To round things out, they checked in right before our trip, during and after. I felt so well taken care of and highly recommend! Not many people I talk to say they had an “easy going” time figuring out Disney, but Michelle and team made that possible :)

PANDEMIC TRAVEL  As Disney neophytes, we did not know where to begin. Michelle and her team asked all the right questions and really listened to our input. Our daughter wanted to spend 2 days in Animal Kingdom and 1 in Epcot. Michelle’s team made suggestions and took care of all the details. They booked us on a semi-private Wild Animal Trek which was amazing and told us about Genie Plus which saved lots of time waiting on lines. Our suite in Kidani Village overlooked the savannah where we could see animals roaming freely from our balcony. All in all, they planned a great trip and I would definitely recommend them for anyone trying to navigate Walt Disney World.

PANDEMIC TRAVEL I recently returned from a trip to Disney World planned by Michelle Allen (12/22/2021-12/27/2021) with my husband and two children (19 & 21). We visited WDW several times when the kids were smaller, but knew the trip would be different now that they were older. Michelle did a thorough intake call to understand what was important to us–taking in the new Star Wars land and enjoying the fireworks. She was able to secure great reservations for us (including drinks at Oga’s Cantina, dinner at the new Space 220 restaurant in Epcot, and two different reservations that allowed for great views of the fireworks). She suggested moving from our historical go-to hotel (the Contemporary) to one that was walkable to both Epcot and Hollywood Studios. We never would have made that choice on our own and it worked out perfectly. We had hoped to do some “behind the scenes” tours, but those were unavailable due to Covid. Even with pandemic restrictions, Michelle was able to craft an amazing itinerary filled with stand-out experiences. She reached out during our trip to check in and on our last day rearranged our car service to pick us up earlier given the delays that were being reported at airports due to the pandemic. I couldn’t have asked for a better partner to plan our trip. Thank you, Michelle and her entire team!

PANDEMIC TRAVEL  We used Michelle Allen, a Disney expert for our 10/2-10/8/2021 trip. We have used her before. She handed all the arrangements for our family 6 adults, 4 children vacation at the Aulani Disney resort on Oahu. Her recommendation to get villas for the families was right on and met their needs. Her selection of restaurants outside the resort for our dinners were excellent. And she set up wonderful activities/sites for us to experience eg. luau, Pearl Harbor tour. She kept us up to date on the islands’ and resort’s ever-changing regulations that needed to be observed due to the pandemic. Very professional, knowledgeable and customer service oriented. In fact she is handling our 2022 family vacation on a Disney cruise to Alaska. Aloha.

PANDEMIC TRAVEL Michelle helped us with our very short notice vacation to Disney World and Orlando in August. She truly was exceptional. She put together an itinerary within 2 days and we basically had it all planned out and booked within 4 days of thinking of taking the trip. She was able to secure the difficult to get VIP tours that we requested, and gave us multiple options for dining. She also found unique experiences outside of the theme parks for us to enjoy. We loved the air boating experience that she suggested, as well as, the Dali museum. The car rental service that she arranged was also exceptional. The car being dropped off usually ahead of time, with no disruption to our schedule and returned easily to the valet. She checked in regularly with us to see that everything was to our liking, and arranged a special Star Wars treat for my son’s birthday, including gifts that he was so ecstatic about. This truly is a trip that our whole family will never forget and the credit goes to Michelle.

PANDEMIC TRAVEL Michelle Allen assisted me to put together a trip to Disney World for my son, grandson, my husband and myself with just a couple of months’ notice. Since we are not big fans of Disney World, I knew there were just too many insider tips I would just not have time to figure out and Michelle quickly determined what would best suit us. Michelle suggested the Beach Club Villas and our unit was perfect for this stay including that I think we had the biggest deck in our building. Our grandson loved it! Michelle also suggested two evening workshops and they were perfect for us and my son and grandson have some wonderful Star Wars workshop products! Michelle kept us up to date on the covid regulations in the event we needed to cancel. I certainly would not have known where to stay to allow us to go to the parks we wanted to without having to wait in long transportation lines. My family walked back from Hollywood Studios twice and it took just 15 minutes and a beautiful walk. Very good decision for hotel location. Because we had a condo with kitchen, we did not require dining reservations, but Michelle did suggest a couple of things for our stay in addition to providing a motorized cart for me, which I was really thankful for. They were long days of walking. I would definitely choose to use Michelle Allen again and would highly recommend her for Disney World.

PANDEMIC TRAVEL We had the best Disney trip for 3 days in April 2021 thanks to Michelle’s advice and counsel. She scheduled a VIP tour for us that allowed us to experience much more from the Parks than we could have on our own. She was also able to guide us on where to get the best bang for our buck since not all of Disney is fully functioning during the pandemic. For example, for our family’s needs it didn’t make sense to stay on property and Michelle didn’t hesitate to tell us this even if it was in her interest to book on property for us. I wouldn’t hesitate to contact Michelle to assist with any Disney related travel. We had the best trip yet to Orlando!

PANDEMIC TRAVEL  We, the Nelson family, went to Disney World in March 2021 for spring break. While normally we would have taken an international trip, we decided it would be easier to stay in the U.S. and skip the unknowns with covid and covid testing. The trip Michelle planned for us was very covid-appropriate and fun! Disney does a great job with covid management. They take masks, social distancing and hotel housekeeping very seriously. We never felt at high risk of covid exposure.

Michelle is very knowledgeable about everything Disney and took the time to get to know what we wanted out of our trip. She then recommended a resort and theme park activities that best suited us. She found some deals and then re-looked at prices near the departure date. She gave us insider tips to help us have the best experience possible. Using her tips I was able to get on the Rise of Resistance twice!

I highly recommend using Michelle and her team for a great Disney World trip!

We used Michelle and her team to plan a family Disney Cruise trip to the Bahamas. I really appreciated the reminders along the way of deadlines we had to make and when each of our group’s different excursion booking windows opened. When it comes to Disney cruising, little things like this can make a big difference. I felt that the team was available at any point if we needed assist before and during the trip ( we did not luckily) and that afforded piece of mind. Once we got “back in range” after the ship docked, we were promptly contacted to make sure that all was well. I would for sure use Michelle again when planning our next Disney adventure.

At the last minute, I decided that I didn’t want to spend Thanksgiving at home and wanted to try out Disney World with three, somewhat jaded teenagers. With a referral from Wendy Perrin’s Wow list, I was put in touch with Michelle Allen and her team. Michelle contacted me the same day and we mapped out the basics of the trip. The very next day, another member of her team spent 1.5 hours with me planning out all of the trip details. So, within 48 hours of deciding to go to Disney World, we had flights, accommodations, FastPasses to great rides, reservations to build Star Wars droids and dinner reservations. I’ve never had an easier or more enjoyable traveling planning process. And then everything went as planned. I couldn’t ask for more!

Michelle Allen & her team were wonderful in helping us plan a great 20th Anniversary trip to Disney World and Universal Studios. Disney really can be an overwhelming destination as, in order to maximize your time there, you need to carefully plan out your schedule for each day and manage restaurant reservations, showtimes, and Fast Passes. Michelle’s advice was invaluable in this regard. The team took into consideration that this was an adults only couples vacation, and made great suggestions for us, like experiencing the Magic Kingdom with an after dark ticket, which allowed us to visit a practically empty and childless Park (real Disney Magic!). Their restaurant recommendations were great all around – the 50’s Prime Time Cafe in Hollywood Studios was a really fun lunch choice and probably not one I’d have made on my own. Wine Bar Georges in Disney Springs was amazing, and Cowfish at Universal City Walk was another different and deliciously fun choice that probably would’ve passed under my radar. They also managed to fit in a coveted reservation for Be Our Guest and their recommendations and guidance for the Epcot Food & Wine festival helped us navigate that fun event. Michelle and her team walked us through the anxiety producing Fast Pass Process, and ensured that we were able to snag fast passes for all the rides we wanted. I’ve been joking that while we take fairly involved adventure vacations (safaris, dog sledding expedition, scuba diving, rafting and trekking trips) none have involved the degree of planning as this Disney trip! Michelle’s crew was just exceptional in that regard – I think we spent over 4 hours on the phone with them in addition to exchanging dozens of emails. Their hard work enabled us the have a wonderful anniversary trip (and everyone knew it was our anniversary b/c Michelle told them!). I’m highly recommending them to anyone I know going to any Disney destination or cruise and look forward to using them again in the future.

Michelle was excellent to deal with in the planning of our family Disney cruise. She and her crew were on top of every aspect of the experience from start to finish. They left no stone unturned. From selection of our stateroom and location to final followups and all in between we couldn’t have been more pleased.

They were always available to answer the endless multitude of questions from myself and other family members be it emails or by phone. They were in touch with the Disney cruise personnel on our behalf during our attempts to book and/or change some of the excursions and activities we were initially closed out of. At the end we did get all that we had originally desired. In addition they took care of all the bookings, fastPasses and details of our visit to Animal Kingdom prior to our cruise. Michelle and crew are truly thorough and professional. A true treasure in the Travel Industry without question!

Michelle Allen and her team provided invaluable help to me as we planned a trip to Disney World. She responded promptly to my request, reviewed all the important planning dates (for hotel packages, dining, Fastpasses). Our planning call to lay out our daily schedule prior to booking dinner reservations made the process stress free and included me and my Mom – as this was a multi-generation trip. Although I had been to Disney World before, Michelle knew lots of inside tips to tailor the trip for our young daughter and for us.

We requested a specific room at the Polynesian and they were able to get that room for us. It was worth spending the extra for the theme park view to watch the fireworks at night.

Their team checked in right before we left and right after we arrived. We didn’t need any assistance as everything went smoothly, but it was nice to know they were there. AND they called me after we returned home, something I was very impressed with.

I will definitely work with them again the next time we visit the parks or take a Disney Adventure trip!

Michelle and her team did a great job for us. They advised us on the questions we had (fewer this time as we have done Disney before) and told us about new developments. They did an incredible job of booking our hotels (and yes, we got a super-awesome Castle view club level room at Disney – at the Contemporary Resort these are a bit of the luck of the draw as they cannot be reserved in advance, so I credit Michelle with having some clout) and tickets, but they also came through on the tedious-to-book-and worse-to-rearrange dining and fast pass reservations. Made things so much easier for us! For example, we weren’t sure which night would be best for a California Grill dinner, so they booked two nights for us and we just canceled the one we didn’t want a couple of days ahead of time. When I had last minute (and during the trip) queries, my emails were answered rapidly, cheerfully, and with reliable information. Couldn’t ask for more. Could I have done this on my own? Probably 80% of it – – but the hassle and time would have weighed on me and the addition 20% made a big difference in the quality of our trip. After all, you don’t know what you don’t know!

Everyone on the team was so helpful and knowledgeable. Really guided us through every step from hotel, to ins/ outs of parks and restaurants. Was very pleased with the experience and would definitely use them again

Once again, you all knocked it out of the park! The highlight of our trip was the 7 hr Van excursion Michelle and her team booked with Martín, our driver. His recommendations were spot on beginning with the very isolated beach where the little ones could play safely in tidal pools, I sat under the palapa reading sipping on ice cold Diet Coke he provided, and the adults took turns snorkeling. We had a great, casual beachside lunch, and the Van was cooled down with ice cold waters for all before we even had walked back!

Martín then accepted and succeeded in the ultimate challenge: finding the exact spot my husband and I became engaged 39 years ago! Once there, Bart presented me another diamond ring and ask me to do it again! Then he took us to a locals only paleteria and on to a very local market. At two other times, he stayed, kept the AC running, and stood guard over me and the baby while we napped. Have I said enough? Please pass on my compliments and thanks to his boss.

The ship, Disney Magic, is still a bit worn and run down even with the renovation. However, Michelle’s room selections were perfect. The steward opened the verandas as soon as we boarded. Speaking of boarding, in spite of the 30 minute head start my daughter had, we were in out stateroom way ahead of them due to the efforts of Marva, a wheelchair attendant extraordinarie! She took us from the cab drop off, upgraded us to silver Castaway Cay lanyards, and moved us through all paperwork, security, etc. Instantaneously.

Opportunities for improvement: the electric scooter was conveniently fully charged and parked in the proper deck 6 Bay Area where it remained for all but one important time. The ship’s elevators are too small to accommodate them with more than one other adult. So crowded, I would wait for 10 or more elevators to get on. There was no possibility of maneuvering one in any of the dining rooms. However, I waited late to disembark on Castaway Cay, and the crew was kind enough to let me use it all the way to the tram pick up point and leave it there. The family very much enjoyed their Castaway Cay experience.

I used the spa twice. They had two separate incidents of overcharging my account which required me to walk back down there both times to resolve. Very unusual for Disney.
Please know Michelle Allen is my number 1 choice of agency for anything Disney! They are five star service at its finest.

Michelle and her team definitely added value to my family’s Orlando vacation. They helped us take advantage of a deal for extra free days at Universal that allowed us to see the parks in a much more relaxed fashion. They also wisely steered us towards a concierge floor at Disney. At first, I didn’t think this was a big deal, but after long days in the park, it was great to have the option of grabbing food in the lounge instead of going out again to get dinner. I would certainly use Michelle again if we return to Orlando.

Michelle and her team were very responsive, enthusiastic and extremely knowledgeable about Disney World. It was my family’s first time and we planned it very quickly and with not much notice. Michelle and her team made it so easy and answered every single of my crazy questions with patience and sage advice.

We just returned from and wonderful vacation to the Magic Kingdom with our family of 10, which included our children and grandchildren. Michelle and her staff took on the monumental task of coordinating all the attractions, kingdoms, FastPasses, dinner reservations, pirate and princess makeovers, and more. The conference calls were fun and they answered all our questions each time we needed them. The trip far exceeded my expectations and EVERYONE had a blast from my husband (grandpa got to hug Mickey) to the youngest (4 year old who became Tinker Bell and met Peter Pan). During the trip we needed to cancel some activities and reschedule some dinners and Michelle’s team answered our email within 30 minutes and fixed all the reservations immediately! Their recommendations were great and we would recommend them highly for your trip to the Magic Kingdom. They took on all the reservation hassles and FastPass planning, leaving us to just enjoy the time we had together without the bother. It was truly magical!!

Recently returned from a Disney trip to China. This was booked through Michelle Allen’s team. As always, and whenever using Michelle for anything Disney, it was a seamless process from beginning to end. Her team is knowledgeable about the various itineraries to recommend what is best for each traveler. Special concerns were communicated to Disney and adhered to. Communication with her staff is really second to none. There is always someone to answer a question or find out relevant information. We were well prepared and ready to go on our next adventure. And, most importantly, we would never consider anyone else other than Michelle.

1. Amazing, magical trip! I especially thank each of her staff for being so flexible with our seemingly unending changes. The response time was instantaneous, and expertise was invaluable. (Especially insurance advice.)
2. Excellent service: most helpful were the suggestions and making dining and Fast Pass reservations. Keeping all meals and rides in close proximity made a huge difference with two little ones and me in an electric wheelchair. Advice on the “extra” events was greatly appreciated, too.
3. The move from the Polynesian Bungalows to the Grand Floridian Villas (due to our midcourse date change) was heaven sent. My son had wonderful memories staying at the Grand Floridian when he was in 3rd grade (celebrated his 36th birthday here this time!) Even my daughter-in-law liked the atmosphere. And how do I say “Thanks” to our Fairy Godmother for the upgrade to the Coral Suite on Suga Cay (#5141)? The Magic Kingdom fireworks alone from our deck with a glass of wine was the best part of our trip to my husband and me!
4. Best experiences for our family: Lunch at Cinderella’s Castle after the Bippity Boppity Do makeover and our dinner at O’hana’s! Delicious! All of the food and beverages (thinking Piña Coladas here) exceeded our expectations at every meal; all of the bus and monorail attendants were beyond kind and patient, and we spent much more time at the GF swimming pools than we ever intended. And as fate would have it, the anticipated hurricane missed us, and the weather was perfect!
5. Least favorite experience: Lunch at Tony’s with parade reserved seating. They charged us for 6 adults, waited for >30” for 5/6 meals and my DIL’s meal came 20 minutes after the rest of us. The seating was standing in the hot sun only and poor access with my electric scooter (curb cuts were roped off.) The waiter did give us a Fast Pass for the inconvenience.
6. Wheelchair users (plus others like my husband who had a knee replacement 4 months ago and families with very young children who are not picking up strollers until reaching their resort) need to use a transportation option other than the Magic Express. It is the furthest walk in the airport from Southwest Airlines gates. The wheelchair attendant abandoned me at the arrival gate restroom and would not take me there, and upon departure, the lady in charge said no attendants nor wheelchairs were available to help any passengers from the Magic Express.
7. Overall, it was a very magical trip, perhaps my best of 7 total visits. I am so glad we are using Michelle and her team again in April on our Disney Magic cruise to Cozumel.

Disney Orlando, September 2018

Just returned from another fantastic vacation planned by Michelle and her team. Although we consider ourselves seasoned Disney travelers, we prefer to leave all the planning to the Michelle and her team. They plan everything — Fast Passes, dining reservations, park tickets, special excursions — with no hassle. Everyone on their team is friendly, knowledgeable, responsive and a pleasure to work with. They can get you into hard to secure attractions and restaurants.

They are incredible listeners and will customize every detail to your wishes. Regardless of whether you are a first-timer or a repeat Disney customer, it is well worth it to have Michelle plan your Disney excursion.

We have used many WOW List experts over the years and Michelle and her team are at the top of the list — special people with a level of caring for their travelers, which is second to none. We give them our highest possible recommendation and would never consider a Disney adventure without using their services.

My husband, two grandsons and I just returned from Disney World where we had a fabulous trip, largely due to Michelle’s planning and support. She began the process with a planning call where she found out all about us, our likes and dislikes, and hopes for this trip. In that conversation, she suggested that we stay at Disney’s Beach Club Resort because she said it had the best pool for our grandsons. With its pirate ship, slides and other water park features, she was absolutely right. There wasn’t a day that didn’t include pool time, sometimes late at night. Michelle also worked with me on a detailed itinerary, carefully planning the order of parks we would visit to make best use of open hours and Disney Magic Hours (which we took full advantage of). In later conversations, Michelle suggested and got reservations for a fun sit-down dinner each day giving us a chance to take a breather and eat some interesting and healthy food. Each restaurant was convenient to where we were spending the day; I could see the wisdom of all her choices as we went through the week. One dinner even included VIP seating at Hollywood Studios excellent light show, Fantastic. On the day we qualified to sign up for our Fast Pass choices, Michelle selected the attractions that were most popular and geared to our grandsons’ age and interests. She also ordered our Disney wristbands that were linked to our hotel room, parks, Photo Pass, and credit card. I didn’t even have to carry a purse when we when out for the day. Any e-mails I sent her with questions were answered promptly, either with a return e-mail or by arranging a phone conversation. Michelle and her staff made it possible for us to focus on memories instead of logistics. That’s a big reason why our grandsons announced to their parents when we returned that it was the most fun trip they had ever been on.

Disney Orlando, June 2018

Decided to plan a trip to Disney on short notice (5 days in advance) and as usual, Michelle and her team made it easy and seamless. They arranged everything from park tickets to Fast Passes to dining reservations. They even found a villa in the new Wilderness Lodge which was outstanding — on very short notice. They are diligent, relentless in their efforts to make sure you get everything you need. Regardless, if you are a first-timer or a repeat obsessed Disney fanatic like us, I would highly recommend them. This is a group of travel experts that are always on top of their game. In a very competitive industry, they clearly stand out above the rest.

Disney Orlando

Michelle and her team rise above all other travel specialists that we have ever used. They know virtually everything about Disney and are adept at navigating the different parks so that you get the most out of your experience. They plan your entire trip – from dining reservations, to theme park tickets, to Fast Passes, Disney theme park tours and special needs. No detail is missed. And they have access to special deals and sales.

Even if you are an experienced Disney traveler, as we are, you should still trust all of the planning to Michelle and her staff. They know all the ins and outs and no matter how much you think you know, they know more. In addition to being knowledgeable, attentive to the smallest detail, and amazing planners and organizers, they are by far the best communicators in the business. This is an incredible travel organization that is at the top of their game and the travel world. Highest possible recommendation. Have used many times and will continue to use and recommend.

Michelle performed the impossible. She arranged a trip to Disneyland for 4 people in 1 week over Easter holiday. The trip was during the extremely busy week after Easter. She found accommodation on sight, changed venues as better properties became available, organized tickets and restaurant reservations. She found spaces in the incredibly booked venues. Her many general tips for navigating the 2 Disney Parks were invaluable. Knowing my physical limitations she organized a scooter which was fantastic.

Our family trip to Disney and Universal were very enjoyable and trouble free due to the help that Michelle and team provided.

Because the information and guidance on choosing the right hotels, to pre-arranging the hard to get into rides via FastPass reservations, to helping to ensure that we got full value out of each day at each park by providing local information and update recommendations was so very helpful, we would never go back to Disney or Universal without working with them in the future.

In addition, with a family member who has multiple food allergies, the restaurant recommendations, pre-notification of the hotels and restaurants that matched to where we were spending time each day, not to mention helping to re-arrange a last minute dining situation while we were on-site smoothly and efficiently made our trip so much more relaxing and stress free!

We would highly recommend Michelle!

I’m an experienced traveler, but I’d never cruised on Disney before or stayed on property at Disney World, so I thought it might be wise to get some advice from experts. That was one of the smartest decisions I’ve ever made, at least when it comes to travel. Michelle and her team at Travel Magic were responsive to every question and helpful every step of the way, from advising us to split our time in Disney World between two resorts (something I would not have considered and that worked perfectly) to getting a set of Fast Passes for us that were the envy of everyone we encountered. I’m used to doing all the planning, and it was a joy to be able to put those plans into someone else’s hands and know everything would turn out wonderfully – as it did. Plus, they could not have been nicer to deal with. I know at some point we’ll return to Disney World, and I know when we do, we’ll use Michelle and the team at Travel Magic. Oh, and in case this matters – I spent 31 years as a professional critic, with a reputation for being fairly tough. I didn’t hand out 4 Stars often, but were I awarding them now for travel agents, Travel Magic would get them.

Michelle and her folks were very responsive and got me “out of the weeds”. These cruises have a bunch of choices and she was helpful in choosing a room and honing in on a cruise that would work. Honestly, I am not sure its that complicated once you get to a few items. Might have liked a little more info on parking (since the kids drove) and a couple of other small things, but it was all fine. I imagine she would REALLY be helpful if we go to Disney World, and I certainly would call her for that.

This is our second time utilizing the services of Michelle Allen and her team and, just like before, they excelled. This was a relatively complicated trip as it was happening during a very busy season at Disney World, three family generations were involved, and we had some very specific criteria. From the beginning, Michelle’s team was informative, professional and responsive to our questions and concerns. Of equal importance were their suggestions as to how to make the most of our time, whether regarding dining, transport, FastPasses, etc.

From our arrival at Orlando airport through collecting our luggage in Houston, the entire vacation went without any problems. I was especially impressed that they took the time, during the middle of our trip, to contact us to make sure everything was going according to plan.

I would have absolutely no hesitancy in using Michelle Allen and her team for anything Disney.

Wow, wow, wow! One of the best adjectives to describe the Michelle and her team. This was my family’s first trip to Walt Disney World, and I am so appreciative of the magical trip they planned for us. The team really took the team to get to know the particulars of our family and customized the trip accordingly. Every interaction was handled with patience, professionalism and kindness. I have already recommended them to friends, and they are equally enjoying their experience with the team.

Just back from Disney World, Orlando, Florida. We had a very nice getaway planned by Michelle Allen and her team. The trip was perfectly planned in every way. Their level of communication is off the charts. They manufacture custom trips to satisfy every interest or need. They know everything and every inch of the parks and their recommendations for dining or how to organize time is so valuable.

In fact, they have now added a mobile app which is really a game changer. It reflects your itinerary, special documents, transportation, hotel info, dinner reservations, a messaging system etc…. really just about everything in a portable fashion. The few times we had to message them we had a response almost immediately – even on evenings or weekends. We have been exposed to this travel app only a few times in all our travels but I think it just gives a high service travel company like Michelle’s even an additional leg up on the competition. They were already at the top of the service game but if its possible now has really upped their game.

If you have special physical needs or limitations – they accommodate. If you have special dietary restrictions – they accommodate.

We have used Michelle and her team many times and will continue to recommend without hesitation and think anyone who goes to a Disney property should use Michelle and her team. They have highly personalized service, customized itineraries, intelligent well thought our recommendations and just nice people.

Our family group of 6 were looking forward to taking the baby to Disneyland for his 5th birthday. I decided to give one of Wendy’s Trusted Travel Experts a call. I have used an Expert for three big adventures (Africa, Australia & Tahiti) and the trips were flawless. This time we basically needed only advice. Is it better to go the week before Thanksgiving or the week after? What are the least busy days of the week? etc. Our funds were very limited so we couldn’t stay in a Disney hotel. After helping us pick our dates, Michelle found us a very nice hotel within walking distance of Disneyland and it included breakfast. She arranged for transportation from/to the airport. She also got us reservations at the perfect dinner spot with a reserved place to watch the World of Color, which is a fabulous show. She ordered us a birthday cake but the restaurant changed it so many times that we finally just canceled it. Then I got a call from Michelle who, because the cake issue was such a mess, offered to pay for the cake for us. Very nice of them and so unexpected. We had a bit of a problem with our ride back to the airport. Shortly after arriving home I sent an email to Michelle telling her of the problem. I thought she would want to check it out before using them again. I hope she did as this was kind of a big deal. We were a bit frazzled upon arrival to the airport so we ended up leaving a bag with Disney souvenirs in the van. We were unable to retrieve these items but Michelle contacted the company and at least tried. The effort was very much appreciated. We wouldn’t hesitate to call Michelle and her team again. Hopefully, for our next trip to the Magic Kingdom, we’ll be able to afford more options. Thanks!

In planning, she gave fabulous recommendations and helped in every aspect of the timetable. She made all the reservations and Fast Pass deals. She was on top of the Disney deals and was able to get our meal plans comped. Could not have done it without this travel group. Definitely WOW-worthy.

Michelle planned an amazing trip for us to Disney World with very little lead time. The itinerary was perfect and fast passes and reservations were great. My special needs grandson had a marvelous time and the whole trip was amazing.

My husband and I took our first trip to Walt Disney World Dec 30, 1971. Over the years we visited 4 more times, the last visit occurring in 1996. So in 2016 when we decided to visit again, this time with our son, our daughter in law and our 2 grandsons, I immediately looked at Wendy’s WOW list to chose a travel expert to help plan as I knew the park had changed dramatically in those 20 years! I worked with Lisa and Michelle to find the perfect place to stay “on campus.” We absolutely LOVED our accommodations!! They also gave us advice on where and when to eat as well as the best times to go to different events. They helped us plan the most efficient way to visit each park. They made all our dining reservations and worked tirelessly to try to snag a reservation for us in a particular time slot. They conferenced with our daughter in law to line up fast passes and kept us up to date on the correct timing for it all. They also informed us of stroller rentals, great parade spots, etc.-the little things that made everything go smoother. It was indeed a magical experience, perfect in every way. And they did all this with less than six months notice. We highly recommend them.

As an addendum, I must remark that the reason I knew to go to Wendy’s WOW list is because we have used 3 other travel experts from her list in the past and have been extremely pleased with all of them. The only mistake you can make when planning to travel is to NOT use the WOW list:)
Thank you, Wendy and Michelle.