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Jill did a wonderful job in planning our trip. She gave us a great snapshot of Newfoundland and the charming locals. She is very well connected within the province, so if there is a glitch or hiccup—and there always is something—she can quickly sort it out. The lodgings were well selected, comfortable, and clean. The Fishers Loft Inn was fantastic—the rooms, the dinners, and the staff were all wonderful. We will be going back to Newfoundland.
This was our fourth trip with a Wendy Perrin-recommended provider, two with the same company. We discovered on this trip that the other travel designers spoiled us with excellent guidance on where to go, where to stay, and what to do — as well as flawless execution with attention to every detail while we were there.
This trip started out bumpy. While it was a good trip overall, we enjoyed the places we went, the places we stayed, and the restaurant recommendations; there continued to be bumps along the way.
I read about the Fogo Island Inn several years ago and wanted to go. We decided if we were going to go to Newfoundland, a challenging place to get to from Chicago, we should explore other areas, and it was with that in mind, we contacted Wendy, who introduced us to Jill Curran. At Jill’s suggestion, we stayed in two other locations, East Bauline and Gros Morne. While we enjoyed the Fogo Island Inn, the retreat she recommended in East Bauline was our favorite destination and accommodation.
We had a hiccup in the early planning (in January) when we modified our dates. Jill assured us the accommodations we chose were available on the new dates and told us she was holding them. I asked if she wanted a deposit to ensure the hold, and she said it wasn’t necessary. Then, a couple of days later, Jill notified me that the proprietor of the retreat we chose “gave away the room.” We had several conversations during which I reminded her that she told us the room was ours, and she replied that the proprietor had also assured her of the same. I then encouraged her to speak to the proprietor. She finally did, and the room was ours. While this had a happy ending, I believe Jill should have taken care of it without me even knowing there was an issue.
This incident foretold what was to come.
I want to emphasize again that the high-level planning was well done. Nothing terrible happened. Newfoundland is a unique and beautiful place. We stayed in lovely accommodations, ate good meals, and enjoyed hiking and boat rides to see puffins (the whales eluded us). And we were treated to a lovely WOW Moment on Fogo Island, a special boat tour to Little Fogo Island (a former fishing village) that included Cod fishing — my fisherman husband was proud of his catch. In short, we had a great time.
Yet, we found ourselves actively involved in the details and the logistics, which we didn’t expect. Each day, until Fogo Island, we felt we were on our own to figure stuff out and manage logistics. The other Wendy Perrin travel designers took care of all the details so we could relax and be on vacation.
Following are a few examples:
Day 1: We told Jill we viewed this as a hiking trip. We expected to hike Gros Morne on the first day and then realized the itinerary said “cultural tour.” We had many versions of the itinerary throughout the planning process as we caught errors along the way; we must have missed this detail. Fortunately, our guide was a hiker and adjusted the day.
Day 2: Jill booked a 12:30 pm two-hour boat ride on the Western Brook Pond, a one-hour drive from our Inn. On the same day, at the same time, Jill booked a reservation for 6:30 pm at a restaurant she highly recommended, which sounded great. The restaurant turned out to be near the boat dock. But she didn’t tell us this detail. Had we known, we could have reserved an earlier dinner. Once we found out, we tried stopping in to see if we could get in at 5:00 pm, but nothing was available. We didn’t want to drive round trip another two hours to go back for dinner so we had to cancel the dinner and eat at the Inn again.
Day 3: We flew to St. John’s, arriving at 10:20 am. Initially, we had a late afternoon flight that same day. The airline canceled the later flight four months ago, and this early-morning flight was the only option. We notified Jill when this happened, and the change never found its way into the itinerary despite several emails asking.
Jill made no arrangements or suggestions for the day in St. John’s while we waited for 4:00 pm check-in at our accommodations an hour away in East Bauline. We made the best of the situation and went to the Rooms Art and History Museum, which Jill recommended for Day 5, and wandered around the town.
Day 5: At our request, Jill planned a hike with a geologist in East Bauline, where we were staying. She added a drive to St John’s to the itinerary to meet with the guide for a tour of St John’s. The guide lives in St John’s, so he was heading home; for us, it would have been 2 hours round trip after being in St. John’s for a full day on Day 3.
Since we had already visited St. John’s, we canceled the second visit, and Paul, the geologist, quickly adjusted and arranged a boat tour to see puffins in the afternoon instead.
Paul, by the way, was a fantastic guide. We learned a ton from him, and he was one of the highlights of our trip.
Had Jill told us beforehand that she is a different type of planner and we would not receive the same care, guidance, and details as other Wendy Perrin planners, we would have prepared and planned the logistics ourselves and adjusted our expectations.
All this said, Newfoundland is remote, with long distances between places to visit and limited high-quality accommodations. I suspect Jill’s company is the best travel planner option available. As mentioned previously, the high-level itinerary was excellent.
Response from Trusted Travel Expert Jill Curran:
I’m delighted that Elisa and Art enjoyed many aspects of their trip, from the accommodations, to the guides and food experiences in my beloved home province. Cod fishing while on a boat tour of little Fogo Island is a quintessential Newfoundland experience and I’m glad that the Wow Moment on Fogo Island was a highlight.
From our initial contact Elisa noted in her request that she had read our other Wendy Perrin reviews and of note would like to meet with Paul Dean and I’m so glad that they enjoyed their day with Paul, he is a geologist and an expert on Newfoundland history and culture.
I take Elisa’s comments very seriously and I thank her for highlighting some of the details where we can improve in our communications, and of note we should perhaps change some of our language in trip details to reflect the experiences guests will have.
For example for our cultural explorer tour in Gros Morne, all of our guides are hiking guides, who meet with clients on the day and discuss based on weather, client interests the most appropriate plan or hike for the day. In some cases clients prefer more cultural experiences than hiking, but the guides are versatile to adjust to what would be best for the client on the day. In the case of Art & Elisa’s day we planned for the first stop to be the Tablelands and the guide in consultation with them would discuss if this was the hike they would do, or suggest others.
The resort Elisa referenced in Bauline East is beautiful with several unique, one of a kind rooms, of which there is only one room in a specific category. We had just started working with this resort when I spoke with Elisa, I had literally just met with the owner days prior. In those early days once we requested a room by email, the resort would take it from inventory. But from email to booking confirmation there was a small window when someone else could book it online, which is exactly what happened back in January. In discussion with the owner we were able to have the issue rectified and have never had this problem again as we now have access to the online portal ourselves, so there is no window of a double booking error.
For this trip in addition to accommodations, car rentals, guides, we did book a boat tour of Western Brook Pond, made dinner reservations, co-ordinated with the Inn for driver times, etc. but I am very sorry that they felt there were logistics that we fell short on. We did have an issue with the car rental not being updated with a flight change, which we were upset with the car rental agency on, as we had received written confirmation that it had been updated. While we designed their itinerary and provided suggestions including in this instance fishing guides, I thank Elisa for her feedback on how we may improve.
We were in touch during their trip and if I had known they would have preferred an earlier dining time in Gros Morne I certainly would have made every effort to move it.
Likewise for their arrival day in St. John’s we had requested an early check-in at the resort and I wrongly assumed they would go there right away, as opposed to using that as their day to explore the city. We had a Wow moment in the city planned for Day 5 with Paul, which we were able to modify to be on Fogo Island, once Elisa notified us that she would not like to spend more time in the city.
I have learned from this feedback and I wish Elisa and Art the very best in their next travels.
We had wanted to travel to Nova Scotia for several years and Jill made it all happen in early August. This was, and continues to be, a difficult year for the Atlantic Maritimes due to the wildfires and flooding, not to mention the Hurricane Fiona in 2022. Despite the many distractions, Jill was a pleasure to work with and very responsive.
We had told Jill we were active travelers who like to see as much as possible. We were also amenable to some distance driving, which is necessary if you want to see all the sights. Jill listened well and planned a terrific trip.
We started in Halifax, then took a counterclockwise drive around Cape Breton Island, ferried to Prince Edward Island and then drove back to the mainland and Annapolis Valley. All along the way, Jill has provided us a list of things to see and do, interesting shops and restaurants. We are lobster lovers and managed to have 8 lobster rolls and 3 full lobster dinners each, not to mention mussels and clams! Fabulous food all along our 1500-mile adventure.
We would highly recommend biking as there are many beautiful trails. In addition, the hiking in Cape Breton National Park was gorgeous. Come prepared for some rain — although it did not impede our trip in the least.
My husband and I traveled in Newfoundland from August 9 to August 23. Jill Curran planned our trip for us, and it was a wonderful trip. We rented a car in St John’s and drove it around the island, returning home from Deer Lake. Highlights of our trip were the Johnson Geo Center in St John’s, the Witless Bay Whale and Puffin tour, Bird Rock, the Skerwink trail, the Discovery Geo Sites, the Tablelands, Arches Provincial Park, L’Anse aux Meadows, Norstead, the thrombolites at Flowers Cove, the Green Point trail, and the special activities listed below.
Jill connected us with two local guides who were amazing. We learned so much from them. The first experience was with Mike Edmunds the day after we landed in St John’s. We expected a city tour, but Mike gave us much more than that: an introduction to the culture, the economy, and the “language” of Newfoundland. This single experience set the context for our entire trip.
In Port Rexton a few days later, we had breakfast with Paul Dean, a geologist and former director of the Johnson Geo Center, followed by a guided hike of the Skerwink Trail. Imagine what an experience this was! Paul knows the geology (and the local plants, etc.) of Newfoundland and Labrador first-hand, and was extremely generous in sharing his knowledge with us.
Jill also arranged for us to see a performance of “Come from Away” in Gander, which was a very special experience. She arranged lodging, which was generally quite good—but when it was not quite at that level, I don’t think she could have done much better because of the locations in which we were staying. She suggested restaurants in most locations, and those of which we sampled ranged from good to very good (again depending upon the location and what was available).
There was so much to see and explore, our three weeks didn’t provide enough time. There are many small, local attractions that address the history, culture, and geology of the specific area that you are visiting. Sometimes the weather did not cooperate (as Mike had taught us, these were “bad days on clothes”). For example, our pre-arranged trip on Western Brook Pond, which is highly publicized as spectacular, was in fact miserable because of the weather. For the entire two hours, we couldn’t see much of anything other than fog, and the relatively small boat was overloaded with people. (We were surprised that the trip wasn’t cancelled.) If you can spare the time, build in a few extra days at special locations to reorganize activities around bad weather.
We also learned that Parks Canada guided hikes have a lot to offer; they are incredibly informative! We took two of these. We highly recommend that you take the guided hikes for the Tablelands and for Green Point.
Interestingly, in the planning stages, Jill made some suggestions that I questioned, but they turned out to be excellent choices, nevertheless. Without her knowledge and expertise, we would never have had the opportunity to interact with the two local guides that she included. And we probably would not have included the performance of “Come from Away” in Gander. In short, our trip was greatly enhanced by Jill’s choices.
During our trip, we learned that Jill is extremely well-connected and respected in Newfoundland. We highly recommend that you employ her services if you plan to travel to Newfoundland.