The cruise trip to Baja was not what we expected and was a total disappointment. National Geographic Lindblad changed the itinerary (trip was booked 1 ½ years in advance) from the time we booked until our departure date – however, the travel specialist did not mention to us that the most crucial part of the trip (visiting a specific location in Baja for close whale interaction) was completely removed from the itinerary. This whale interaction was featured on brochures and was supposed to be the highlight of this Baja trip and only happens frequently at this specific location in Baja. With the itinerary change, the highlight of the trip was removed and thus making this trip an ordinary Baja cruise. We were not notified of the significance of this change and thus, not informed this would not be the right trip and experience we had wanted/expected. There is another National Geographic Lindblad trip that provided for this experience to have close interaction with the whales. The travel specialist did not know the Baja area well enough to provide proper guidance and planning for seasoned travelers. We would not have gone through with this trip if we were given the accurate information and were disappointed to find that out only after we were on the cruise with information from the naturalists onboard.
Response from Trusted Travel Expert Ashton Palmer:
Sometimes cruise lines—in this case, Lindblad Expeditions—need to alter itineraries. I am not entirely sure why Lindblad changed its itinerary several weeks prior to the trip departure date, but it may have been because of changing wildlife patterns in the region. When we advised Mr. Tsai of the itinerary change, we told him we were available to answer any questions about it. Mr. Tsai accepted the itinerary change without raising any further concerns. During the trip, one of the naturalists onboard told Mr. Tsai he was disappointed about the change and, in his opinion, it was not an improvement. When Mr. Tsai returned disappointed, I advocated on his and his wife’s behalf and obtained for them a $2,000-per-person future cruise credit. I’m not sure why Mr. Tsai did not mention that in his review. I’m sorry he did not ask me more about the itinerary change, as I would have been happy to provide or research additional information. I strongly encourage all travelers to research their trips and itineraries and to ask questions if there are concerns. I would add that the trips I specialize in are expeditionary in nature and specific wildlife encounters are not guaranteed. Also, there are sometimes itinerary changes, prompted by wildlife behavior, climate, or other influencing factors, therefore I encourage travelers to select an expedition cruise based not on one anticipated highlight or specific trip component, but on the entire program.
I had a family tragedy occur–a family member was diagnosed with terminal cancer and given max. of a year to live, so I had to postpone my planned 2019 Silverseas Antarctica trip to 2020. I had prepaid for the trip in full, also paying a 25% single supplement as part of the total cost.
Ashton was on it immediately. He assured me that he would do his utmost to move my trip forward by a year, with hopefully minimal financial impact. He contacted Silverseas to start the change process. Even though Silverseas had changed their single supplement policy and were charging a 50% supplement for 2020 cruises, Ashton was able to plead my case and have Silverseas waive the addtl 25% single supplement.
He and his team also worked closely with me to ensure my cabin choice (they guided my process since I’ve never cruised before), and they took meticulous care of the details of my trip, presenting me with a final packet containing all of the details of my cruise.
I had the time of my life, made many new friends, and am still astounded at the otherworldly and amazing experience I had, exploring the Antarctic continent.
Ashton made my trip effortless and truly stepped up in my time of need. Top-notch customer service and responsiveness for this first-time cruiser.
Ashton and his staff did a wonderful job planning and executing our cruise on the Silverseas Explorer to the Falkland Islands, South Georgia Island and the Antarctica Peninsula.
We provided Ashton with our budget, time and desire to see wildlife and Antarctica. He explained the different cruise options and helped us pick the one which exceeded our expectations. The Silverseas Explorer Expedition Cruise was perfect. The staff and service level were excellent. The food was wonderful. The size of the ship and itinerary were devine.
Before the trip we had myriads of questions for him. His staff promptly responded even though many of our questions were answered already in the myriad of written information he had previously sent.
We could not have asked for better service from a travel specialist. We will definitely use him again should we wish to take other cruises.
Ashton’s recommendation for our Antarctica cruise was perfect. He and Brandye patiently discussed and picked up on our preferences, and then worked with us to get the exact voyage and cabin on Lindblad NG Orion for an outstanding trip.
We booked an Antarctica Cruise on the Hebridean Sky with Polar Latitudes, and a side trip to Iguazu Falls in Argentina/Brazil prior to the cruise.
All the arrangements were flawlessly made. Everywhere we went, things were set up and ready. We had great guides and expedition staff. One recommendation that was made was to book the kayaking in Antarctica right away if you wanted to do it because it fills up. This turned out to be very important. The kayaking was one of the highlights of the trip and there were 8 people on the waitlist. Some of those told us that their agent said they could decide on the ship if they wanted to kayak – that isn’t true.
The Hebridean Sky is very nice. The food is designed to appeal to British tastes as it is a British ship but it is very good. The expedition staff joined us for meals which was nice. It was open seating so this was good for meeting other people.
There was a rather large Chinese group as part of the passengers so all the announcements were both in English and Chinese. Not sure if that is always the case.
Tremendous trip. Exceeded our high expectations. We had a small problem with the transfer from an airport to our hotel. Ashton was on top of it and made sure everything was taken care of and we were satisfied. That is when a top notch travel agent proves their value. I would Recommend him wholeheartedly to any traveler.
The planner helped us find a small ship cruise on the National Geographic Quest. We enjoyed the week sailing along Costa Rica and Panama’s Pacific coast and completing the cruise with an overnight stay on the large lake in the Panama Canal as part of our transit of the canal. The ship was very comfortable, the service excellent, and the passengers friendly. Our Naturalist guides on ashore excursions were excellent.
From the beginning to the end Ashton’s team did an amazing job in helping us plan and organize our Antarctica trip. Ashton was incredibly knowledgeable about all the different cruises and tradeoffs between the boats. I don’t take crusies so this was all new to me and we ended up booking on Ponant which was a cruise line I hadn’t even heard of – but it was perfect for us on every front – from the dates to the quality of the team to the rooms and the food and wine. Ashton really helped me understand the differences so we could pick the best boat for us as well as understand the timing of bookings to get the best price. Once we booked Sarah took over as our main point of contact and she also was great at answering all our questions and helping us make all the little decisions around the next stage. I really appreciated that she told us when it made sense to book on our own vs book through the company and even monitored flights for us that they hadn’t booked – advising me of one flight that had completely changed. For anyone planning an Antarctica cruise, I would highly recommend working with them.
Ashton Palmer and his staff were extremely helpful in every way!
Planning a trip to Alaska felt overwhelming until we started working with Ashton Palmer. His personal knowledge and experience made selecting the National Geographic Quest to Southeast Alaska an easy choice. His recommendations were spot-on for our first ever cruise.
We wanted to experience Alaska’s history, glaciers, and wildlife. With Ashton’s assistance we began our adventure in Juneau with a Pilot’s Choice Helicopter flight over several glaciers and had the opportunity to land on two of them. Our seven day cruise gave us what we were looking for: glacier calving, white thunder, zodiac boating, kayaking, hiking, bushwhacking, whales, sea lions, seals, bears, and mountain goats. We completed our cruise with a two day stay in Sitka. It was a perfect way to enjoy the history and culture of this beautiful former Russian port.
With the careful and thoughtful planning by Ashton and members of his staff, Brandye and Marybeth, we had a spectacular time. We will definitely look to him for another small cruise experience.
Wonderful experience on a Lindblad cruise to Southeast Alaska. We needed to find a cruise that would accommodate our multigenerational traveling party and Ashton was incredibly knowledgeable and tireless in answering all my questions about the various options. He also was able to work with the cruise line to find spots on the date we wanted by upgrading one of the cabins at no charge to us! His staff was also very knowledgeable, advising on a variety of things from packing issues to post-cruise activities based on their own first-hand experiences. I would definitely use Ashton for my next small-ship cruise!
Although my husband and I have always made our own travel plans & reservations, when we decided to take a small-ship cruise in Alaska, we were overwhelmed by the number of choices to be made….which cruise line, which ship, which itinerary. When we decided to consult a travel agent, finding the right one became problematic until we found Ashton Palmer on the WOW list. Ashton called us and, after asking the right questions to help him determine the types of travel and experiences we’ve enjoyed, recommended three different cruises and an add-on trip to Denali National Park. We chose one of the three cruises and worked with Ashton’s team to finalize the plans. Although we booked our airfare and hotel stays independently, the logistics were complicated; it would have been difficult to accomplish without the timeline Ashton provided showing us when we had to be at various locations. The trip was fabulous! It hit everything on our “wish” list…..seeing glaciers & wildlife and learning about the Native Alaskan culture. We couldn’t have done it without Ashton’s help.
We were looking for the specialist who could put together a package of the Arctic Expedition; in luxurious surroundings on a ship, with great guides, and very last minute. Ashton and his team delivered this experience of a lifetime. It was exactly what we were dreaming about.
We enjoyed our trip to Southeast Alaska that was arranged by Ashton Palmer. My wife and I rarely take a cruise but we knew we needed to in order to see Alaska. The naturalists on board the National Geographic/Lindblad trip were very helpful and interesting. We found it hard to be so scheduled for meals, and there were no tables for two if we wanted to just talk together without introducing ourselves over and over again to new people. The hikes and kayaking were excellent as well as being able to see Whales bubble net fishing, sea lions, sea otters along with other animals. The cabin was roomy and excellent. All in all, we enjoyed our trip a great deal.
Ashton and his colleagues planned an Alaska cruise for our three-generation family. His guidance was impeccable, just as it was when he booked a Galapagos trip we took last spring. I really appreciated the fact that he had sailed on the ship we chose, and that his staff could also give us first-hand Alaska advice. Just as crucial, Ashton was able to explain our options when my mom got sick right after we paid for the trip but before we had purchased travel insurance. Happily, she rallied quickly and we were able to go. We sailed on the National Geographic Venture, a perfect choice for our group of four, ranging in age from 7 to 83. There was plenty of wildlife to see from the ship, and more than a dozen other kids for my grandson to play with when we weren’t hiking or Zodiaking around. We saw humpbacks and orcas, sea otters and harbor seals, black and brown bears, and more bald eagles than you can count. Thanks to Ashton for pointing us in the right direction, and to Lindblad for a well-run ship.
Have to say that our Alaska Escape cruise on Nat. Geo/ Lindblad exceeded my expectations. We took our 3 grown children with us on a birthday celebration and cruised the Inner Passage.
We met Ashton Palmer through Wendy and he and his staff were on top of every detail all the way. Flawless execution. We went to Alaska via a stay over in Seattle and Ashton and his wife even had lunch with us to discuss a potential trip to the Amazon. Can’t say enough about Ashton, Sarah Davenport and the whole team! Highly recommend!
We were delighted with Ashton’s patient and informative discussions with us regarding the “right” ship for our Arctic cruise. Caitlin and MaryBeth were also diligent in making sure we got the info we needed which sometimes became somewhat confusing. Everyone was enthusiastic and friendly throughout and always came through when we were concerned about information unclear to us or late in arriving.
The cruise overall was wonderful: The Arctic is awesomely beautiful. We got to see four polar bears, although from a distance, but were able to observe one of them for hours as he hunted seals (to no avail), even diving into the water to try to catch his prey. We watched him nap on the fast ice, etc. Saw walruses, reindeer, Arctic foxes, whales, seals, many birds….pretty much the entire fauna population of the area. The animals (birds the exception) don’t abound to say the least as in Africa, the Galapagos. What’s amazing is they’re there at all….The entire area is awesome. A bonus: we got to see the blooming of tundra wildflowers right through the snow, gorgeous and magical.
We enjoyed the ship: our suite was great (excellent choice, Ashton and Caitlin!!!!). We did learn from folks in other cabins that they didn’t have working windows: difficult because cabins were very warm. We slept with our windows open every night. With 24 hour sunlight or just light, cabins don’t cool down. Food was very good, service was very good. Ship was very lovely although not in a luxury category.
Some of the exploration staff were outstanding! Annie, Pat, Yuki, Francoise,, Aven and a few others were superb. Most were very friendly. Educational programs were spotty. Some were excellent: see names above. Some programs were reduced to info shared only during recap sessions. Don’t know why there wasn’t more “before” seeing the animals vs. “after” talks.
Another problem, and many passengers agreed, was that communication of general information was NOT good. We were awakened by loudspeaker. This announcement also quickly and sometimes blurrily told us where we were and what we were doing that morning. The only other information about the morning’s activities was typed on an 8 by 11 paper tacked up near the dining room and at other locations. We took to taking photos of the paper so we could read it later. Most other activities were communicated this way.
Given each cabin had a closed circuit TV, we thought activities could have been posted on the TV with guests informed as such. Also, an afternoon substantive snack, cocktail get-together, tea was apparently served each afternoon but we and most others only found out about it in the last couple of days of the cruise. There were other silly glitches of this sort. Management should figure this one out. It shouldn’t be that difficult a problem to sort.
However, despite our annoyance about this, we enjoyed everything else. Their communication model, however primitive, would not be a dealbreaker. And, the other guests were terrific: we really enjoyed meeting and spending time with all whom we met.
Thank you to Ashton, Caitlin, and MaryBeth. We’ve already signed up for a cruise to Antarctica with Ashton although not with Quark….but not because of the communication issues.
We booked our cruise to Southeast Alaska on the National Geographic Venture through Ashton Palmer. Ashton and his team were very organized, professional, helpful, and insightful. Ashton’s team responded to all of our questions on a near-immediate basis, and their responses were very helpful.
I specifically appreciate Ashton’s personal knowledge about the small cruise ship and his personal experiences with family travel on these types of cruises. I have two children with special needs, and we were concerned about whether they would be able to do all of the activities on the cruise. Ashton personally contacted National Geographic / Lindblad Expeditions and received assurance that my children would be able to do everything, and that the National Geographic staff would “make it work.” (Which they did and exceeded our expectations.)
Ashton’s expertise was exceedingly helpful, and I would not have any problem recommending his services to other families considering these types of trips. Ashton is truly an expert in this field of travel, and we look forward to booking our next trip with him and through his company.
Excellent referral! Travel specialist was awesome, exactly knowing what we wanted. You won’t be disappointed if you get this travel planner.
We traveled to Alaska in the National Geographic Venture (Lindblad Expeditions). It was an adventurous experience and we saw and learned a lot.
Ashton knew exactly how to plan the trip considering my 10 year old granddaughter would be with us. She and the adults feel it was a perfect trip.
I appreciated that I was given various options. The activities were well balanced with something for everyone. There was an explorer’s club which kept the children on board happy while teaching them valuable lessons about ecology and wildlife.
There were snorkeling options for every level. We got to see every animal and bird species as hoped. Blue and red Boobys, giant sea turtles, sea lions, penguins were all there. Hikes again were varied and suitable options were provided for all ages and abilities.
Ashton was very good in telling us about possible small ships for our trip to Alaska. He gave us the pros and cons of individual small ships, and the various selections for rooms. He even mentioned that one room was less desirable because it had a post outside the cabin window. We picked Uncruise and were very impressed and pleased with all parts of the trip.
For our three-generation family vacation, Ashton arranged a Galapagos cruise on the Lindblad/National Geo ship. It was a perfect match for us—knowledgeable guides, multiple outings every day to suit our differing athletic abilities, great food and a superb dining room staff who actually remembered all our food preferences. The trip went off flawlessly, but it was comforting to know that Ashton was in our corner had anything went wrong. Other Wow agents have rescued me from day-of-flight blizzards and other bad travel karma. I know Ashton would have done the same, just glad he didn’t have to!
Just back from cruising Antartica-what a fabulous trip! Ashton was able to steer us gently and professionally to Silversea’s Silver Cloud instead of the cruise line we were originally considering on our own. We are so thankful he did! 6 wonderful days of expeditions, culminating in taking the Polar Plunge at the Antarctic Circle. While not every cruise will get the opportunity to do that, our weather permitted it. But it was Ashton, after talking to us and LISTENING, who gave us 3 great choices initially then booked us into a beautiful suite on the Silver Cloud, giving us the trip of a lifetime.
Ashton was very helpful in helping us select a cruise line and was always available for our seemingly never ending questions. However it was during the cruise where he really demonstrated his value. We had an issue come up on our transfers to the ship and he jumped into action. He corrected the issue immediately. Would absolutely use him again.
Ashton and his team did a great job. They were on top of every aspect. Ashton worked with the dates we provided him and gave three great recommendations for our cruise to Antarctica. We selected the “Island Sky” with Polar Latitudes and were not disappointed. He coordinated all of our itineraries and provided advice when needed.
This was our fourth trip with Ashton Palmer’s team, and there is a reason that we go back to them again and again. We had a complex itinerary set up for a family voyage to Antarctica over winter break. In looking at our schedule, Ashton and the team saw that we had a few days before departing Santiago for Ushuaia where we might take advantage of some time in the Atacama Desert. Well, this ended up being the absolute trip of a lifetime, and the best travel advice we ever took. Atacama was stunning — a high, dry and visually spectacular desert landscape with daily excursions from the first-rate Explora Hotel. This was the perfect prelude to the Antarctica expedition, a frozen desert in its own right teeming with wildlife. As always, Ashton and his team managed every detail flawlessly, from the selection and booking of the hotel and expedition to the organization of every critical detail needed to ensure that the trip was seamless. This included ensuring that our family managed a complex series of flights with the least amount of stress. Every question we had was answered, often within hours. All of our trip documentation was well-organized, with Ashton’s team ensuring that all forms were submitted well ahead of time — they have a very convenient electronic platform to access all that we need. We also received a comprehensive trip packet covering every aspect of our trip well ahead of departure. Ashton’s team is professional, efficient, enthusiastic and knowledgeable. They go the extra mile to listen to your needs in order to find the best travel options for you. We are a well traveled family that only seeks the best, and will certainly be going back to Ashton in the future!
The service provided by Ashton Palmers and his team were great. Good ideas from them, and they answered questions promptly and cheerfully.
Ashton helped us chose the right cruise line, the right itinerary, the right ship, and even the right cabin. This was our first time on a cruise and he patiently answered all our questions and helped allay any concerns we had. I will definitely be working with him again on our next cruise.
Linblad/National Geographic Quest – Inside Passage/Coastal Alaska
My husband and I have just returned from 3 weeks in Alaska. We used Ashton Palmer, as well as Jennifer Santoyo and Sarah Anthony on his staff. I can’t say enough good things about them. They were always quick to respond to our questions or requests. They had suggestions to make our trip better, and ways for us to save money. For instance, I had not even considered adding a bear viewing component to our trip, but once Jennifer suggested it, we were all in. She worked with me to secure a cabin at the lodge of my choice. And she was supportive when there was a snafu on the lodge’s end. We spent 3 nights at Silver Salmon Creek Lodge and absolutely loved it there.
One concern with staying at Silver Salmon is sometimes bad weather comes in and the planes cannot fly to get you back to Anchorage or wherever. I knew this going in, but our itinerary was so tight I couldn’t add a day for wiggle room. Sarah spoke with David Coray at Silver Salmon and worked out a plan B. That took a load off of my mind.
The next leg of our trip was at North Face Lodge in Denali National Park. They only take reservations by phone and there are a limited number of queen beds, which we had requested. The day North Face opened reservations for 2018, Jennifer spent hours on the phone trying to get through to their 2 phone lines. She was successful and we had a room with a queen bed!
The final leg of our trip was a week spent on the National Geographic Quest with Lindblad Expeditions. Ashton had sailed on this ship in 2017. When I couldn’t find photographs of this ship he shared some of his own photos with my husband and me.
Ashton’s team supplied us with an updated itinerary at each step of the planning process. They contacted me when Alaska railroad opened up reservations for 2018. I didn’t have to keep checking and then contacting them. They were on top of everything.
Finally, Sarah did something that prevented a major headache on our part. Lindblad does not send out their final documents until 1 week prior to the voyage. Since our trip was 3 weeks long and the cruise was the final week of our trip, we would not be home when the documents arrived. Sarah contacted Lindblad and requested they send it out to her early, then she overnighted everything to us. I had not even thought about this potential problem, but Sarah had it handled.
I highly recommend Ashton to anyone planning a trip to Alaska. I was so glad I found him on the WOW list. This trip was to celebrate our 30th anniversary, and it exceeded our expectations!
Ashton and everyone at his firm that helped us were a pleasure to work with. Having never previously been on a small ship (we were on the National Geographic Quest week of July 8-15) or to Alaska, we had bombarded Ashton and Marybeth and Olivia with all sorts of questions (and probably tested their patience) – but they were able to get back to us on every single point, no matter how detailed the information requested. The advance documentation and preparation was excellent as well…all making for a great memorable trip. After we had booked the Quest trip through Ashton, we later decided to add Denali on our own (not through the Lindblad official add-on to the Quest itinerary). Ashton’s firm sprung into action and arranged everything for us seamlessly as well. Overall, a fantastic experience – as to the trip itself and to Ashton and his team for the guidance and assistance prior to, and during the trip (thanks for the bottle of wine waiting in our cabin!!)
From the very beginning, Ashton and his team were professional, knowledgeable, accommodating and friendly. We had excellent help in determining what gear to bring, which initially felt a bit overwhelming. They coordinated and did the follow through to insure that we had everything in place for our trip including, insurance, travel documents, clothes, hotels, flights, etc. It was seamless. They even arranged for Jeff to have a bottle of wine in our room upon arrival in celebration of his 60th birthday. I would highly recommend these travel specialists if you are planning to take an expedition boat cruise in Alaska. (We were on the Quest, a National Geographic/Linblad ship)
Planning this trip involved a series of detailed emails with Ashton Palmer and his staff, with the result that everything about the trip (to Peru) was perfectly tuned to our interests and abilities. In the Sacred Valley, we were paired with a guide who knew every stone at every site, and every corner of every town. We were able to visit a tiny village where textiles are created starting with shearing the alpaca and ending with weaving the finished product and saw how the different dyes are created, how the looms work, and how people live above 13,000 feet. We met our guides mother, who lives in an original Inca house and cooked us a snack. Talking to other travelers, it was clear how much more we saw of how people live than do most other tourists, and how much richer our experience was as a result.
From the Sacred Valley, we went to the Amazon to visit the Pacaya-Samiria reserve, something I’ve wanted to do my entire life. There are a lot of ways to see the Amazon, but Ashton pointed us to the one that gave us the immersive experience we wanted, and my unreasonable expectations were more than met. We ended in Lima, where the highlight was a tasting market tour with a chef followed by a 7-course lunch with the kind of commentary every home cook dreams of (“if only I had someone here to tell me how to make this delicious dish…” and there she was!).
Ashton Palmer is the person to work with if you want a chance to get closer to the place you’re visiting. We saw all the sights; but we did so much more than that, in exactly the way that suited us best. I can’t imagine how we would have put something together on our own. Most highly recommended!
There are many different ways to see the Arctic and many ships to choose from. Ashton presented them all and helped us narrow it down to one. He told us when to travel and made sure we had wonderful accommodations. Every detail was attended to from what to pack to touring options in Oslo
When I questioned the “bring your own boots policy“, he approached the tour operator and arranged to have the rental boots waiting for us on the boat. We had an amazing experience thanks to Ashton and his team.
Ashton Palmer and Sarah Anthony our travel coordinator on his team, did a wonderful job helping us plan our trip to Alaska’s Inside Passage on the National Geographic Quest in May. We had never taken a cruise before ( except small ones on rivers ) and were apprehensive because my husband gets seasick easily, moreover we always travel by ourselves and the Quest carries 100 passengers, which seemed large for us. After Ashton’s assurance that the Inside Passages waters were smooth and very much like a river, we signed up and enjoyed all facets of the voyage immensely. We especially appreciated the very detailed documents that Ashton sent us online very early on and also Sarah’s help when we realized we needed to rent additional gear because of the weather.
Ashton Palmer and his team, Jennifer Salinas, and Sarah Anthony were all outstanding/superb. From Ashton’s response to my initial inquiry to follow up from Sarah and Jennifer I was assisted on a regular basis with pre-trip advice and planning. I would use them again in a heartbeat.
I rated my overall trip experience as fair, as the logistics of the trip resulted in too much “down time” in transport between trip activities. This resulted from the trip itinerary and is not a reflection at all on the outstanding job done by Ashton and his team.
There are not enough superlatives in the world to describe the trip we just experienced. As Antarctic explorer Ernest Shackleton said, “Tongue and pen fail in attempting to describe the magic of such a scene.”
I cannot thank Ashton, Olivia, and Sarah enough for helping us organize the trip of a lifetime with A&K on Le Lyrial. They were with us every step of the way. From the beginning, they assessed exactly what we were looking for (down to what interior design style we preferred in hotels) and made informed recommendations for us. They are meticulous and organized–I especially appreciated all of the documents they have detailing hotels, ships, etc. and the dropbox with everything we needed! When we had to change our itinerary and switch ships entirely, they gladly handled it and made everything seamless. They truly want you to have the best trip possible and their passion for the destinations is obvious.
Excellent, accurate advice on our Antarctica Expedition. So glad they advised us well on which cabins were best for people prone to seasickness. Trip materials/ documents were complete. No detail was not attended to. Ashton’s knowledge + courtesy + that of his staff was appreciated!
Ashton was excellent in helping us to plan this trip. He guided us to the right cruise for Antarctica with teenagers and he and his office planned an outstanding trip to Iguazu Falls and Buenos Aries. He helped us make the right choices for the best trip we could have. Ashton and his staff were on top of all the details of our trip and helped us when the hotel used by the cruise line closed unexpectedly. The new hotel was great.
Ashton planned the trip of a lifetime to Antarctica for us! It was my last continent, and I cried when I arrived and cried when it was over. I had thought I wanted to fly over the Drake Passage because I was terrified of getting seasick, but I’m really happy I listened to Ashton. He said that flying over the Drake can mean delays on either side because of weather, and unless you have flexibility in your schedule, it’s not advisable. He highly recommended the Abercrombie & Kent ship by Ponant because it had the best stabilizers to handle the Drake, because the naturalist guides onboard were excellent, and because it would work for my 17-year-old. Also, my husband wasn’t as excited about Antarctica as I was and preferred more luxurious accommodations than the fly trips offer. So we kind of had to agree on the trade-off to make the trip happen: my bucket list vs. Marty’s desire to be more comfortable on a nicer boat. Ashton was perfect in assessing what everyone wanted. Marty now agrees it was the best trip we ever had, and we all want to come back on the longer trip, which would include South Georgia Island, where the king penguins are. I will also use Ashton again for the North Pole, hopefully soon. 12-26-17 until 1-12-18
Incredible way to visit our seventh continent!
Ashton along with Marybeth and Chris on his team were the perfect people to help us reach our family goal of visiting all seven continents. Ashton called me to learn about our family and our wishes for the trip. He directed us to the beautiful ship, Le Lyrial. Le Lyrial offered a family cruise with Abercrombie and Kent. Everything about this trip exceeded our expectations (and we went on the trip expecting great things). Our trip dates were December 28, 2017-January 7, 2017.
The crew on Le Lyrial was very knowledgeable, professional, friendly, and fun. The wonderful crew, combined with the very fun and friendly passengers on the trip made this a fantastic experience for our whole family. We enjoyed befriending people from all over the world. We and our three children were thrilled with the new friends their age. The young explorers program was great and set off the whole journey on a very positive note, with interesting information and fun activities. The people from Abercrombie and Kent and from Ponant all added great value to the trip. We learned so much from the lectures and enjoyed each excursion.
All of the animals were amazing! Our favorites were the penguins. We also enjoyed the seals, birds, whales, and even dolphins on our way back to Ushuaia.
The ship was beautiful, comfortable, safe, and clean. The food was delicious, too. This was our first expedition cruise. Many other passengers had done several cruises. We all agreed this one would be difficult to top.
Thank you to Ashton for booking this very special, memorable family vacation!
Ashton Palmer and his team are first class. We travel widely and I personally have visited over 80 countries for work or pleasure. Ashton’s team helped me and my family to arrange our single most rewarding and enjoyable trip by far — a Lindblad cruise to the Arctic. We have since booked two additional trips with him (Galapagos and Alaska), and are in the process of booking a fourth. Ashton spent a lot of time learning about our family and its preferences. He has access to a wide arrange of options and made sure to tailor them to our needs. Every detail is covered with each booking. Our itineraries were highly organized and provided to us both electronically and in hard copy. Ashton’s team also provided us with extensive information on each trip to help us to prepare and made sure we met every key deadline. Friendly and responsive, Ashton’s team always goes the extra mile, helping us to secure an airline refund for a trip segment that was canceled in Alaska due to weather. If you are considering an expedition trip or cruise, you just can’t do any better.
Ashton Palmer and Jennifer and Sarah on his team were all very helpful in planning this trip, The first part of the trip (July 4-13) was on a Lindblad/National Geographic ship which circumnavigated the island. Ashton set this up for us and even booked us into a cabin on the island side of the ship. From July 13-18, after leaving the ship, we had guides and tours in and around Reykjavik, which Jennifer and Sarah set up for us, with lots of back and forth planning until they had established the perfect itinerary, fulfilling all our wishes for the stay. On our first day in Reykjavik, there was a problem with a booking, and their people took care of the rescheduling and all worked out well. We then went to France for a week; and, on our return, they even set up a day tour for us during the layover; having also arranged for a hotel to keep the luggage we needed for Iceland but not for France. We had four different guides during the total of 6 days, and each was good and made sure we saw and did everything possible. The hotels were all very nice and centrally located. Even after we returned home, Ashton promptly helped us to obtain some information we needed. From beginning to end, Ashton’s team did all they could to ensure us an unforgettable experience.
Ashton and Allison at Expedition Trips were exceptional organizers. Ashton helped us zero in on an appropriate family friendly trip in Alaska. We considered cruises, large, then small, and finally ended up with a perfectly curated mix of fishing, backcountry hiking and glacier kayaking. Marybeth and Allison (and in her absence while on vacation Aubree) meticulously organized every detail and made sure that all our information was conveyed to the trip outfitter. We cannot say enough about the outfitter. Immensely professional staff eager to share their love of Alaska and its majestic scenery and wildlife. Only shortcoming as far as Expedition Trips may have been greater direction on where to stay in Anchorage. We stayed on the inbound at the Lakefront Hotel simply because it was a meeting place for our tour but the hotel is run-down and a bit unkept. On the return from the glacier lodge, we stayed an extra night at the Embassy Suites before returning home. A much better choice of hotel for families that need a little extra space and extraordinary ample breakfast (included in the daily rate) before their long travel home.
Travel specialist took the time to understand our needs and wants and put the perfect trip together. They were proactive, knowledgeable and responsive. They followed up throughout the process to ensure all would go well.
I first contacted Ashton Palmer in May 2016 because I wanted to arrange an Alaskan Cruise to celebrate our 50th wedding anniversary with our children and grandchildren for the summer of 2017. He was extremely helpful in narrowing down our choice of cruises which focused on Alaska’s coastal wilderness with ample opportunities for hiking, kayaking, and Zodiac excursions. Communication with Ashton and Marybeth on his team, throughout the various stages of planning our expedition, was easy and thorough. I would definitely use them again if I were planning another cruise. Exploring Alaska’s Coastal Wilderness, July 23-30, 2017
Ashton and Marybeth on his team arranged the trip for us. We had already decided to join friends on this voyage, so it was really just a matter of asking Marybeth to book it. Their suggested cabin was perfect for us.
We have used their services before and knew that our request would be handled quickly and efficiently. They were able to book pre and post cruise hotels for us as well.
Any travel agent can book hotels and plane tickets. The good ones send you to wonderful places and suggest unique experiences. The really, really great ones come through when something goes seriously wrong and produce a trip that is still perfect. Ashton Palmer is in this last category.
We were already half-way through one of the greatest trips in a life of traveling (Atacama, Patagonia) when our Antarctic cruise was cancelled (mechanical problem) the day before we were to embark. We were stranded in Ushuaia, no hotels, no plans, no plane reservations, between Christmas and New Year’s so everything was booked up. We had no idea what to do or where to go and were having trouble even finding out what was happening. Ashton and his team got to work immediately, reassured us, clarified the situation, found us flights to Buenos Aires, a perfect hotel, new flights home, and negotiated a wonderful settlement from the cruise line. They have handled the refund process for us as well. This was not a small amount of work, and due to the time difference it involved them starting work as early as 5 am.
I have had trips go askew before, and have been stuck in more than one remote place; but I have never had a travel agent step up the way Ashton did. I would recommend him enthusiastically based just on the quality of the trip that was planned and the wonderful arrangements that were made; but I cannot say enough about the flawless service when we really needed it. By far the finest travel professional I have ever worked with.
We started the process of planning this trip around 18 months ago. Its been stress-free with all the planning. Anytime I had a question or needed clarification, I got an immediate response. The trip itself was flawless and rates as one of the best trips we have ever done. I will definitely use Ashton Palmer again if we plan another Polar expedition. Because this trip went so well, we are actually talking about doing an Arctic trip in the future.
Ashton and his team are second to none. They identified a range of incredible Arctic options for our family, and also provided a well-organized and systematic comparison of each trip (ship, itinerary, price, wraparound travel options, etc.). Emails and phone calls were responded to right away, and we received a comprehensive package of materials and trip guidelines that made it easy for us to make our way to a rather remote initial destination in Greenland. Ashton is clearly passionate about this work, listens to his clients, and is extremely service oriented. We could not recommend him highly enough.