We had a wonderful trip to the highlands of Ecuador, then an 8 day/7 night cruise on Theory, a Relais and Chateaux boat touring the Galapagos. There were no particular problems or issues, but whenever I had a question, no matter how minor, Allie replied within an hour or so! We spent two days in Quito, then two days at Hacienda Zuleta. What a wonderful find! It’s a working dairy farm owned by the family of two former Ecuadorean presidents. The daughter/granddaughter Marguerita joined us both evenings for cocktails and shared stories of growing up on the farm with her family. Our rooms were heated by wood burning stoves with hot water bottles in our beds. Wonderful food, great hiking – it was a wonderful way to spend a couple of days.
Allie was very helpful in choosing the boat for the Galapagos. We were on Theory with no more than 20 guests. Each guide can have a maximum of 16 guests, as a result there were two for the boat making for smaller groups touring the islands. The crew was wonderful! We thoroughly enjoyed our time in the Galapagos. Our group was my husband and I, our two adult daughters and their boyfriends. There were a lot of activities, and plenty of space on the boat to relax.
Allie Almario did an excellent job of planning our trip to the Galapagos, from providing very useful information on hotels, restaurants, and sights for our first stop, Guayaquil, to securing our cabin on Ecoventura’s Theory ship for an outstanding Galapagos tour. I had already identified this company when I spoke to Allie, and she confirmed it was a very special cruise. This trip now ranks as one of my top five trips of all time, and I’ve traveled quite a bit in my 58 years.
Our airport/hotel transportation in Guayaquil was terrific, with very courteous, English-speaking drivers and spotlessly clean vehicles. We were escorted to the counter at the Guayaquil airport by our driver, and handed off to another very helpful and friendly person, George, who helped us check our baggage and move forward to the gate.
The Wyndham hotel in Guayaquil is not a luxury hotel, but it is wonderfully comfortable and in a great location. It also has an excellent restaurant. And the service is more like a four-star hotel. We were upgraded to a suite with a Jacuzzi on our return trip, when we spent one night in Guayaquil. We loved overlooking the river/malecon, and strolling the area. There is also a great new fine dining restaurant/bar 50 yards from the hotel, Porto y Barca, in a modern setting overlooking the river.
I would definitely call Allie again and use her services. Because our ship provided binoculars and water bottles, I wish we had not spent money on these items, as Allie told us we needed to bring these things. On the other hand, she recommended we buy a digital camera, and we were so glad we did because if we had used our iPhone, the battery would have run down very quickly, and we would have missed a lot of great photo ops.
The Galapagos cruise was amazing. Our guides were superb, and the ship captain and crew provided very good cooking and services. Go upstairs for breakfast. Come back down and your cabin looks like you haven’t lived in it. And what cabins. The layout and the space for your things is ingenious. Lots of cubby and closet space, etc. for a small boat. We had a barbecue party on the upper deck one night, serenaded by the ship band, and then danced to pop tunes. There were lots of options to snorkel or walk the islands, and if you wanted to skip something and relax on the boat, no one made you feel like your choice was the wrong one. I am still sleeping like a baby six nights after getting home too. The wildlife is better than you can imagine, just extraordinary.
Allie Almario was beyond excellent. Every step of our vacation was perfect. Someone was always where they were supposed to be and ready to get us on our way. Prior to our trip to Galapagos she talked with me many times to customize our trip to what exactly we wanted. Our Ship the Infinity was wonderful with an excellent staff and guides. Sam and Eric could not have been better. When we arrived at Miami airport on the way to Ecaudor we discovered one
of our family had her expired Passport. A call to Allie on that Saturday was responded to and new travel plans were made. all worked out to the best.
Our guide in and around Quito ( Wilson ) was fantastic Allie could not have been better just a perfect trip.
Starting with the least and ending with the most…
We traveled to Ecuador from October 19 to November 3, 2019, using Allie’s expertise to help us plan what we hoped would be the trip of a lifetime. Originally planned for 2018, we had to cancel because of a health issue, so Allie had to deal with us for two years instead of one! Because we were going for the exposure to nature, we wanted only a little bit of time in Quito to hit the highlights. Unfortunately, the riots in Quito had literally ended just a few days before we departed, so out of an abundance of caution, Allie rebooked our Old Town accommodations (Patio Andaluz) to the financial district (Le Parc). This was a responsible move, of which I approved; unfortunately it meant an awful lot of driving to get to the teleferico (gondola) ride and our tour of Old Town. Ecuador traffic rivals any busy American city you’ve ever seen, minus the rules. Our visit to the Equator was touristy but fun, the teleferico less so because the view was obscured by clouds and at that elevation it’s really hard to breathe. Still, we did get glimpses of the city of Quito as a long, long ribbon set in the valley. The Old Town city tour was moderately interesting — I’m not a big fan of church architecture — but we loved seeing locals going about their business and hawking their wares on the street. The razor wire was still all over the place (from the riots) as were armed guards. I think I might have been the only one to notice.
Next, it was on to Mashpi in the rain and cloud forest, a 3.5 hour drive from Quito in a comfortable private car. Allie had let the staff at Mashpi know that we were celebrating our 11th anniversary and — I don’t want to give away the surprises — the staff helped us celebrate with two wonderful, unexpected moments. The place itself is gorgeous with the most abundant bird life and never ending fascinations. Our guide Manolo was stellar and we appreciated that he was local. Our time in Mashpi was full of excursions, yet relaxing and soothing too. Highly recommend.
Another day in Quito before heading out to the Galapagos. We spent the day in Otavalo and visited the indigenous market there. It’s famous for being the largest indigenous market in S. America, but the majority of the wares being sold are mass produced. Still, you can find some truly original pieces but you’ll pay for them. Next door, the covered farmer’s market was jaw-dropping. Really, don’t miss it. We had lunch and a workshop at a private home in Quito where we learned about the culture, the process of weaving, and even the etiquette of how women dress from a delightful woman who spoke no English (our guide translated). It was very interesting and a glimpse into real life there.
Finally, the Galapagos trip, on the Grace, a small boat with a storied history. I had harassed Allie endlessly about whether to pay the significantly higher fee to travel on the Grace versus other ships. She used the Socratic method of answering me, not pushing me one way or the other, but was sure to give me not just the highs but the lows of traveling on a yacht that size. A small boat is susceptible to more ocean movement than a larger one. So when we chose the Grace we went armed with seasick medicine and a good thing too. We encountered some truly memorable turbulence on our long navigations, but we were prepared and had no problem. In fact, because we weren’t the slightest bit nauseous, we treated the pitching and rolling and crashing like a very expensive theme park ride! I won’t even go into what happened during our visit to the Galapagos Islands because no words can describe how wonderful it was. One other tip Allie gave me turned out to be so true: on a small ship like the Grace, you are also paying for the quality of the guides. And ours was preternaturally gifted. I can’t imagine experiencing the Galapagos without him.
Everything that Allie told us/prepared us for was accurate, including her admonitions about sunscreen. All the transfers and shuttles and pick ups (except for the last one at the Wyndham) were on time and seamless. We never had to think about a thing. All we had to do was focus on the place, the experiences, and each other. We did indeed get our trip of a lifetime. I would not hesitate to recommend Allie to help you plan YOUR Ecuadorian trip of a lifetime!
We had a very good trip to Ecuador. Allie put together our entire itinerary with very little input or help from us. We knew we wanted to go to the Galapagos, we knew we wanted to spend a few extra days exploring the rest of the country, and we had a very short window of time available for the trip to accommodate our teenagers and their busy schedules. Allie took the information we provided and put together a great itinerary. We were well taken care of during the entire trip – almost spoiled with all of the assistance and care. The boat in the Galapagos was exactly as she described it. We saw amazing, beautiful wildlife and met very interesting people. We loved our hotel in Quito and our guide was excellent. Many of us experienced altitude sickness (Allie had warned us) and the guide was flexible and accommodating with our schedule. Our last stop was a night at a grand Hacienda that we all enjoyed very much. I would highly recommend working with Allie to put together your trip. The more information you provide to her, the better she can plan your adventure. We also fell in love with Ecuador and hope to visit again soon.
1st: She very energetically and creatively catered to my needs as an individual traveler and not to be in groups.
2nd: My wish not to be in groups
3rd: Stay in the Simon Bolivar Suite in Hacienda Andaluza; visit both sets of lava tunnels in Royal Palms and Bellavista on Santa Cruz since they are both quite different
Avoid two train rides in Aluisi since there is only a half hour on the train and the rest of the time in tourist traps.
Allie steered us right into an awesome trip to the Galapagos with time at the end of the trip spent in a grand Hacienda in the Andes north of Quito.
The entire trip went off without a hitch. Their Ecuadorian partners were knowledgeable, friendly and flexible when we hit a spot of rainy weather.
The “Grace” exceeded all of our highest expectations.
Accommodations were perfect giving us a good feel for the local culture.
For help putting a “once in a lifetime” Galapagos trip together you will not do better than Allie.
Is it Ecuador? Is it the people of Galapagos? Is it Allie? Yes, yes and yes. Every single person we encountered, especially the extremely well trained naturalists, were incredibly knowledgable and capable and earnest in their love of the Enchanted Islands. Despite all the sand, and rock, salt air and salt water- all our accommodations and boats on our primarily land-based tour were super clean. The staff at the Angermeyer were very conscientious and communicative, as well as personable.
We were incredibly lucky in terms of visibility and animal sightings, but the guides were so in tune, they knew exactly where, when and how the animals would appear. Cue the sea lions, schools and schools of fish, rays, sharks, penguins, boobies, turtles, tortoises, iguanas and whales! And the food- bring on the langosta, prawns and patacones! Even a quick layover in Guayaquil turned into a surprisingly restful and luxurious moment. Most special was the private boat tour Allie and her team arranged – who wouldn’t feel safe with a former fisherman and his first mate with a trained guide? We arrived at a favorite spot when the tide was just right and the other boats had gone. Our guide made sure we knew how to snorkel, and our equipment was working. Then all the moments we hoped to experience actually happened. You don’t even feel like you are snorkeling- you are just IN the sea, waiting your turn for the sea turtles in front of you to finish snacking and having their shells cleaned by tiny little fish, and you are just one of the creatures resting upside down in the water like your buddies the sea lions.
Any small (very small) logistical hiccups were addressed immediately, and we had 3 contact phone numbers (which everyone personally answered) and an email just in case. Worth it!
Allie was instrumental in the planning stages of our trip to the Galapagos as she was well informed about the different live aboard options & the itineraries. Not only was she able to get us booked on our first choice ship, the Alya, but at a far better rate than the published price! It was a fabulous segment of our trip. We also were more than grateful that, when our original flight into Guayaquil, Ecuador was cancelled and our new flight arrived at a very late hour, she made sure there was someone at the airport to pick us up and deliver us to our hotel at that late hour. That was so appreciated! She understood our desire to experience the real culture of Ecuador and arranged many wonderful day trips to the countryside & coastal areas of Guayaquil and the mountain communities near Quito. Our visits to local farms, a banana plantation and a cocoa plantation were memorable. Everyday, the food was better than the day before! Our guides were all exceptional and our accommodations at historic hotels and haciendas were more than expected! La Casona de la Ronda, our hotel in the center of old town Quite, was wonderful! In short, Allie took care of every detail to insure we had a wonderful experience! We definitely recommend Allie to any travelers who want an amazing trip to Ecuador!
PS: Tricia celebrated her birthday on the day we left the Galapagos & arrived in Quito, Ecuador. Both the staff on the ship and the hotel were informed of this & had small complimentary celebrations for her birthday. Such a nice surprise!
We visited Guaquil, the Galapagos Islands and Quito. I started the planning process just a few months before we left, which I knew wasn’t ideal. Allie Almario helped book the perfect trip for us, taking into consideration the diverse interests of my family members. She was able to secure reservations at hotels that were ideal for our family, book tours that we all enjoyed including a fun day at working farm outside of Guaquil where we made our own artisan chocolate and where we went tubing in a river. I would highly recommend Allie for help in planning a trip to South America. She was extremely professional and organized and I appreciated her attention to detail. She helped us find places and things to do that we wouldn’t have found on our own. And on top of her expert advice, she was a pleasure to work with. My advice for working with Allie is to give her detailed information about your specific interests and needs of each family members. She is extremely knowledgeable. Armed with information, she can work magic.
Allie gave us an incredible mixture of the country of Ecuador from the Amazon to the Andes and then on to the Galápagos Islands. Our trip started with a focus on the Galápagos but with her expertise and ability to read our group she added two beautiful stops beforehand. We felt like we had such a perfect chance to really see many sides of the country. The properties she picked for us and locations were perfect, our guides were very knowledgeable and caring and a true pleasure to spend time with that made the trip extra special. A big thank you to Allie for those arrangements. We would not have changed a thing. A wonderful and educational and relaxing experience
Allie planned a very smooth and enjoyable trip to the Galapagos for us. We flew to Guayaquil for a day and a half and were met by a charming guide who showed us around the city. We stayed at the Wyndham Hotel which was lovely and very well located. Our guide whisked us back to the airport and got us settled for our flight to the islands. The boat that Allie helped us select, the Ocean Spray, was fantastic. Lovely large cabins with balconies, and only 14 guests total on the boat (I think there was a crew of 12). Our naturalist took us out on three expeditions each day and we saw many different environments and animal species. We had a briefing before dinner each night and it was most informative. Thank you Allie for an outstanding trip.
Allie did an excellent job for our group on our trip to the Galapagos. We are four couples who have traveled extensively, and we had high expectations for this trip. Allie helped us select an outstanding catamaran, the Alya. The ship was nothing short of luxurious–it was spacious, the crew was pleasant and accommodating, and the food was excellent. Our naturalist guide was knowledgable, and dedicated to making sure we all saw everything we wanted to see. All of the logistics were perfectly handled–we were met at each juncture and transfers were seamless. We enjoyed the beautiful Hotel du Parque where we stayed in Guayaquil prior to transferring to the ship. I would recommend Allie without reservation for her knowledge, her helpfulness and her professionalism. She succeeded in planning a trip for us that we will never forget!
We contacted Wendy Perrin for our family trip to the Galapagos because we wanted a high quality unique experience organized by someone who knew the destination well. She connected us with Allie Almario. Our desired travel time was the first week of January, and we first called her in June. Initially, we were told that everything of quality was sold out for that time, as it was one of their prime seasons. About a week later, we got a call that there had been a cancellation on one of the better caliber ships….Galapagos Legend, so we booked it. In addition to the cruise, we were looking for transportation to and from the Ecuadorian airports, and personal tour guides in Guayaquil and Quito for our group of five. Allie’s team set all of that up for us, in addition to the air travel to and from the Galapagos. The tour guides were pleasant and knowledgeable, and the transportation vans were roomy and on time. The hotel they arranged in Guayaquil was probably one of the best there, and the restaurant that the guide took us to in Cumbaya (Quito), was excellent.
The cruise on the Galapagos Legend was an activity packed eco-tour. We were busy from 7:00 AM to 10:00 PM every day. The naturalist guides were very knowledgeable and accommodating. We saw everything that we wanted to see on our 5 day, 4 night tour. Blue footed boobies, sea turtles, giant tortoises, sea lions, land and sea iguanas, all kinds of other birds, etc. We got to swim with young sea lions and sea turtles. The animals there really have no fear of people, and we were able to see everything up close in their natural habitat. The ship itself was a refurbished 1960s era Vietnam hospital ship. It was clean, the staff was very nice and accommodating, but I wouldn’t describe it as luxurious. It did the job. The food was good, but the hours of operation were a little narrow. Overall, I would rate the eco-tour part of things a 5 star experience, and the cruise component 4 stars.
My family was coming to Ecuador after a prior week that I had arranged in Brazil and Argentina. We were told that we did not need any specific immunization shots to go to Ecuador, so we did not bring our yellow immunization books with us. Our airline in Brazil initially did not let us board our flight to Ecuador because we did not have proof of immunization for Yellow Fever, something that they said Ecuador would require since we were coming from Brazil. We managed to sort things out, but it was a little nerve racking. Allie knew we were coming from Brazil, so it would have been better if we knew to bring our immunization booklets. Also, one other small item, we did not know what airlines we would be travelling on from mainland Ecuador to the Galapagos until we arrived in the country. It turned out that both flights were on Avianca, and they are partner airlines with an airline that we have frequent flyer miles with. I am now retroactively trying to get mileage credit for these flights, but it would have been better if this was inputted up front.
Given the task of securing us a cruise for specific dates in their high season, I think Allie did a very good job of coordinating all of the details for us. Thank you Wendy Perrin.
Allie did an excellent job of connecting us with local guides and drivers who could take care of the logistics of getting us to and from the Galapagos and the countryside in Ecuador. She was also helpful in giving us input on little details like what to pack to make our trip more comfortable. The hotel she recommended in Galapagos was excellent for such a remote location and their staff took great care of us, coordinating our transportation seamlessly with our cruise ship.
Allie was fantastic from beginning to end! She listened carefully to what we wanted and helped us plan an amazing trip. She walked us through points of interest in Peru and Ecuador. Introduced us to places we would not have known to visit, recommended excellent, beautiful hotels and ships and even advised me on the best places to shop for local artisan wares. The guides she chose for us were Exceptional! They were able to convey a lot of information and history in a way that made it feel very alive and never dry or boring. They were passionate about their countries and excited to share what they knew. They came well prepared—one guide had his backpack filled with snacks, extra suntan lotion, a first aid kit, maps, and anything else you might need. The drivers were wonderful. We always felt we were in good hands and never worried about our safety. We have traveled extensively with guides and these were among the best we have had. Allie and her people on the ground in both countries were available when we had a problem with flights from Cusco to Guayaquil. Because of weather all flights were canceled that morning. She had wisely advised us to allow for an extra day in Guayaquil before our flight to the Galapagos to meet our ship. Instead of arriving at 3:00 we did not get there until 11:00 PM. They had a friendly face waiting for us at the airport to escort us to our hotel and make sure all was well. It was quite reassuring to know people were looking out for us.
That was the only glitch during the entire trip and it was due to weather which none of us can control!
I highly recommend Allie and her team!! They are exceptional.
Usually, we do not use travel agents unless the trip demands it. In this case, we had certain dates we had to accommodate and I called people and found Allie to be the most responsive and the least pushy. We thought she did a terrific job helping us to make choices for the boat and arranging hotels. In retrospect, we spent 2 days on one island before boarding our boat and I might have chosen another island because there were limited activities on the one we were on. We did have a few “glitches”, only one potentially in Allie’s control. We contacted her en route and She followed through and planned a tour for us in Guayaquil in response to concerns- all in all, I found her very easy to speak with – she had ultimate patience and she was very professional throughout. I plan to travel to other areas of South America and will use he in the future.
From the minute my husband and I spoke with Allie about a trip to Ecuador, we realized right away that she was the right person to help us in planning our trip. Her knowledge of Ecuador was very impressive. She listened carefully to what was important to us. For example, my husband’s interest in photography, our interest in the daily life of people, the culture, local arts, and heritage. The itinerary that she proposed fulfilled all of our expectations. The guide that she arranged for us for the land portion of the trip was outstanding. As a matter of fact, in passing, this local guide mentioned how impressed she was with Allie’s knowledge of Ecuador when they met last year, confirming the initial impression that we had. The division of time that Allie suggested prior to the Galapagos cruise portion of the trip was perfect. As for the cruise, we were uncertain about the length of the cruise and size of ship to take and her expertise helped us make what turned out to be the right decision for us. At all stages of the planning, she promptly answered my emails, something I always value when planning a trip with any travel specialist. We are both looking forward to using Allie to plan a future trip to South America.
Allie was a wonderful planner for our trip to the Galapagos in January 2018. She understood our wants and concerns and planned a perfect itinerary for my husband, twenty-five-year-old daughter and me. We had a land-based trip which required many logistical issues, and everything on our trip went seamlessly. Allie was patient and very knowledgeable. I have used other Wendy Perrin specialists before, and Allie was by far the easiest to work with. I recommend her without hesitation. Madge Silverman
Excellent experience having Allie arrange our trip!
Most people plan Galapagos vacations far in advance but my wife and I tend to do things last minute. When we decided, in early November, to take our family of six to the Galapagos and Quito during Christmas week, we turned to Wendy Perrin’s list of Trusted Travel Experts because we’ve had good experiences with Wendy’s recommended agents in the past. Happily, this time was no exception.
Despite the lateness of our request, the limited number of options still available, and our somewhat restrictive requirements regarding the type of accommodations and activities we desired, Allie made it all happen and the trip was a great success. We had great guides each day and a perfect boat for visiting other islands. The lunches that were served on board were delicious too.
Allie was easy to work with, made a point of understanding our needs and wants, communicated well and kept her cool even as we procrastinated a bit during the planning. When we had a small glitch with one of the hotels we stayed at, she was even able to secure a small refund for us from the hotel. All in all, great service and I highly recommend using Allie for your trip planning needs.
I worked with Allie to create a wonderful trip to the Galapagos and would highly recommend her! Allie is extremely knowledgeable about Galapagos/South America and will help you select the very best itinerary, hotels, and ships that fit your interests and requirements! Allie also made sure we understood the required international travel requirements and documents. Allie attended to every detail so all we had to do was enjoy our adventure!
We have worked with Allie Almario for more than fifteen years, including trips to Ecuador and the Galapagos, Patagonia, Peru and elsewhere. Each trip left us with only good memories. Allie understands our interests, but she feels free to suggest things to see and do that are a bit off the usual path. Without fail, our trips have been extraordinary for us and our kids, who have traveled with us as young children and now as young adults. Whether it was glacier climbing in Patagonia, horseback riding in Otavalo, Ecuador, staying in an eco-lodge in Quito or a fabulous hotel in remote Patagonia, Allie’s itineraries are always interesting, varied and surprising. In countries where not everything runs on schedule, our guides have always been waiting for us, and they managed our comings and goings without a hitch. And they are always flexible — if you prefer to take an afternoon off, or add something, not on the schedule, it happens.
Allie is also mindful of our budget. On one trip to Argentina, when we planned to go only to a couple of popular locations where she thought we would do well on our own, she suggested that we not book a trip with her. Instead, she suggested some things to do, and places to stay without booking a tour through her. That worked well, too.
Allie is unfailingly easy to work with and responsive to questions about background reading, local customs, tipping, etc.
Allie was very attentive and responsive to all of our questions. She did an amazing job with the logistics of the trip.
Allie is top notch! Allie planned an incredible trip to the Galapagos and Quito for us in March 2017. Her attention to detail, communication skills, and expertise was superb. She helped us pick the right ship for our needs and also made sure we were totally prepared for our trip. This was the trip of our lifetime and it exceeded our expectations!
Hi, my name is Sam Marchiano. My husband and I traveled to Quito and the Galapagos in March with our two children, aged 12 and 8 expecting the trip of a lifetime because we had heard such great things from other travelers to the Galapagos about Wendy Perrin. In fact, we hardly did any research and put our faith in the expert’s hands. It was a huge mistake.
The time spent in Quito was moderately interesting. We can all check, “Been to the Equator” off the bucket list, but aside from that, it was a disappointment. We spent way too much time in a bus driving around after two lengthy plane rides plus an authentic “chocolate making” activity took place in a storefront and had my kids rolling their eyes. The bright spot was a knowledgeable and kind tour guide.
In the Galapagos, they simply booked us in the wrong hotel for our trip. During the planning stages, we were not presented context when choosing a hotel or presented with several options so we could understand the context. We had no idea what the range available and eventually switched ourselves because we were so miserable at ours. On our first day in Santa Cruz, I saw The Finch Bay Eco Hotel and asked: “Why weren’t we booked here?” It’s beautiful and rated #1 by National Geographic. It was never even presented to us as an option. I highly recommend it and if you know you want a land based trip to the Galapagos, just book everything through Finch Bay, you won’t be disappointed like we were. It is worth it. It is its own ecosystem, with excursions, etc.
Aside from pointing out wildlife, our tour guide in the Galapagos didn’t teach us anything about the area during the excursions. She fell asleep on the boat. And one day she even invited herself out to lunch with us and then thanked us for paying for her. Our first excursion took place on a dilapidated boat that lacked proper life jackets for the children. They served inedible food. I could go on and on but honestly, I am glad the trip is over and don’t want to relive it any longer. And I believe I have made my point.
Response from Allie Almario:
I’m so very sorry that the trip I arranged for Sam Marchiano’s family and the other family of four that they traveled with did not live up to Sam’s expectations. The Galapagos is one of the most important wildlife preserves in the world, but it is not for every family—and, as in any adventure travel, there can be hiccups that occur but that we always try to rectify them ASAP.
I’m glad to have the opportunity to address Sam’s concerns and hopefully share information that will be helpful to other families thinking of traveling to the Galapagos.
I book travelers into the Finch Bay Eco Hotel frequently. But when Sam and I first spoke, she said that they live in Manhattan and that the kids might get bored in a remote setting and they wanted to stay close to town so that the children would have access to shops, restaurants, etc. For that reason, I didn’t mention some specific, farther-out hotels we have used in the past, including Finch Bay, which requires a boat ride from town plus a 6- to 7-minute walk from the dock to the hotel. Instead, I recommended a hotel that was right in town where the kids could walk outside and be in the middle of the action. I gave them the name of the hotel and suggested they take a look online and see if they liked it. When they arrived and didn’t like it, that was not a problem—I found available rooms at a higher-end hotel and secured the presidential suite and a villa for the two families—but Sam decided it was too far away from town (repeating her original preference to stay close to town). I’m happy that space at the Finch Bay did open up at the last minute and that they were able to move there.
I take the feedback very seriously regarding the quality issues with the boat. I’m so sorry to hear that the children got seasick on the boat and that they were unhappy with the ceviche lunch. I take pride in providing authentic regional meals and ceviche is a very popular Ecuadorian dish; however, I understand that travelers of all ages have likes and dislikes. This is why I send all travelers a preference form—so that they can let us know, among other things, about eating requirements, and so that we can plan meals accordingly. Had the families told me that the group didn’t like seafood or that they would have preferred—as many parents do—American-style food choices for the kids (burgers, sandwiches), I would have gladly arranged for a different meal. I have done this for other families in the past and it is no problem. In the future, I will make sure I discuss this with parents in more detail. It is now listed as one of the items to discuss in my pre-departure phone calls to families.
As to the complaint about having to carry bottled water to an excursion where lunch is included, I’m glad I have the chance to explain that reasoning—and I will strive to be clearer about it going forward. The reason is that, on these very protected islands, they try to reduce plastic bottle waste by encouraging guests to carry a reusable water bottle filled with their own filtered water. At any rate, I stepped in and made sure that the next day the boat provided a different lunch and the guide brought separate family-friendly snacks and bottled water.
Regarding the chocolate making: Because the family arrived later than anticipated, the chocolate making took place in the Pacari Chocolate Gallery’s store rather than in the showroom where it is normally held. Since they weren’t happy with the chocolate stop, I refunded the $200 cost.
Working in a third-world destination can always bring unexpected surprises, and I know that these cannot always be anticipated, even by experienced travelers. So I’d like to share what we did to alleviate several issues that arose during the trip, in the hopes that future WendyPerrin.com travelers can understand how I work:
* When the other family arrived in Quito with a sick daughter, our local operator and I arranged for a doctor to visit her at the Quito hotel. I changed their Galapagos flights and transfers to the next day, and I booked an extra night for them at the Quito hotel. That gave them a day to recuperate before joining the other family in the Galapagos. I paid the extra charge immediately ($1,852 total for 4 people) so that they wouldn’t have the added stress of paying for the emergency on top of their daughter’s illness, and then I waited to bill them until after their return home. I advise all our Galapagos travelers to purchase travel insurance so that medical costs can be reimbursed in emergency situations like this, but even in cases where the travelers choose not to buy insurance (as in this case), I still make sure they have any medical attention they need.
* When I learned that the families were not happy with their hotel, I offered to compensate them with an extra boat excursion on their day of leisure. They agreed, so I paid $1,720 for it ($215 per person x 8 people) to ensure there were spots for them onboard two days later. However, I learned later that the group chose to stay by the pool at their new hotel rather than go on the excursion.
* I learned that the group’s flight from the Galapagos back to Quito was significantly delayed. This would mean missing the planned Quito hotel day use and farewell dinner I’d planned for them, and potentially missing their connecting flight back to the USA. I rebooked the group on an earlier flight and upgraded their farewell dinner.
Wendy, I can completely understand their disappointment with the Galapagos hotel choice—sometimes things simply look different once you’re on the ground. I am experienced with that kind of scenario, and I did the best I could in all the situations brought to my attention. I have learned from these experiences, and I sincerely hope Sam and her family have gained better insight into their own travel preferences. I wish them the best on their next adventure.
Allie Almario is one of the best travel agents I have ever worked with. Her attention to detail is phenomenal. I found her thru your WOW List, and I was not disappointed! She helped my daughter and I navigate thru the myriad of choices (boats) for the Galapagos and we were extremely happy with our ultimate choice — The Origin, owned and operated by Ecoventura. She also discussed in detail with me the various options of where to fly into —Quito vs Guayaquil. She was extremely professional and efficient and never tired of my endless questions re what to pack, what to wear etc! She even sent me pictures of people hiking around the islands so I could get a sense what people wore! She called me several times prior to our trip and walked me thru the detailed itinerary, etc. One call was to tell me the experience of another client who went on the Origin a week or two prior to us; the boat is only a year old. She put in place an emergency plan with her cell phone numbers in the event there was an emergency there or back home (my husband was home) and we could not be reached due to lack of cell service or internet while on the cruise.
Unfortunately my daughter and I had to delay our departure by a day (we made the decision several days before we were scheduled to leave), due to the fact she had been sick with a very bad cold and was advised not to fly until she felt better We had been planning to take a private tour of Quito etc the day before we were scheduled to fly from Quito to the Galapagos. My only issues are that we were not refunded the monies for the tour we had to forgo even though we gave approximately 3 days’ notice. Also, we did not like the hotel in Quito (extremely deserted and desolate). There was a last-minute change to put us there, and I do understand why Allie chose it. She informed us she had had negative feedback with the original hotel we were scheduled to stay at. It did seem expensive, however. Had I known, we would have preferred at the end of the trip to just stay at the airport lounge during our layover for our flight back to the US. I am hoping to recoup monies forfeited and extra charges incurred due to our last minute change of departure date thru the trip insurance I purchased. Allie has been very helpful in assisting me in providing the appropriate documentation to file the claim.
My daughter and I had a wonderful time in the Galapagos — I would recommend Allie to everyone! I only wish she could help me plan future adventures in other places!
Allie is an expert on the Galapagos, having been there more than a dozen times. She knows which size and boat vibe might suit your travel style, and did well by us. She advised us to go small, and that resulted in an intimate experience on board and with the amazing wildlife. She also tried to save us money where she could. The only glitch was a missing pass to Machu Picchu that was rectified once we discovered it. We highly recommend Allie.