We have used Susan and her team many times as we are frequent Disney travelers. They have never disappointed in the execution of our trip.
Their level of communication is second to none. They have a team of incredibly knowledgeable and friendly and responsive experts and they are ALWAYS quick to respond to a question or quick to answer an email. Communication is everything is business and they have mastered the art of it. Their responses are always well thought out and intelligent and thorough.
I have been to Disney many times and I always feel that I know a little bit more than the average traveler there but they never cease to amaze me with their knowledge of every little detail and every possible perk to the Parks. They have incredible ability to get you the elusive Fast Pass or the elusive preferred dining package. They are relentless in their pursuit of making sure that their guest has the best Disney experience.
I would recommend them for the first timer or the repeat traveler. No one knows more about Disney.
I have used many of Wendy Perrin’s travel experts and this entire team rates at the top of the list.
We will go to Disney again for sure and we will for sure use Susan and her team again.
I booked a family trip with Susan Kelly of Travel Magic to Orlando at the end of April, 2016 to coincide with a trip my husband was taking. Before contacting Susan, I really had no idea what was involved with booking a Disney/Universal vacation. Living in Southern California, Disneyland has always been a 1 day thing for us. She helped me determine the appropriate time to spend at each park. They advised me on fast passes and Disney related bookings (who knew fast passes for the good rides would already be limited at 30 days out and that you had to book right when you hit that 30 day window!?) Without Susan, we would have missed our fast passes (they even set them up for us!) and would have likely endured a lot more waiting in line. I wasn’t even thinking about a stroller and they suggested & booked a stroller rental for us. My only frustrations with the trip were minimal and had nothing to do with Susan and more to do with Disney. Dining was a bit of a struggle – while we realize Disney is about the “experience”, it would be nice to have more convenient dining options that focus on the quality of the meal rather than the experience! Even in the hotels, it seems great eats are hard to come by. The closest we got was our own hotel (Four Seasons). We could have ventured further out for food but in reality, with 3 little ones in tow, we had to prioritize convenience over quality… We did have one issue with our stroller – the company accidentally picked it up a day early thinking we were done because we left it at the bell stand – we weren’t – we left it there each night so we didn’t have to have it in our room. Susan promptly arranged a solution and proceeded to get us a refund without us even having to ask. In hindsight I could have arranged all the passes that Susan did for us but that is hind sight – for a first trip without that knowledge, they saved me a number of potential mistakes on a detailed itinerary that would have made our trip a lot less seamless and enjoyable – particularly when traveling with small kids. Though I might handle my own planning on a subsequent trip (or maybe not!), I would absolutely recommend Susan Kelly to someone heading to Disney World / Universal for the first time.
We booked our trip well in advance, using prevailing rates. Subsequently Disney published a discounted package — we were unaware of it but Susan’s team advised us of the difference, saving us more than $1,000.
We also had a fairly complicated itinerary, with different family members arriving and departing on different days and wanting different fast passes. Susan’s team did a great job of helping all of this stay organized!
We had a wonderful trip to Disney World with our son, daughter in law and three of our grandchildren. At all times during the lengthy planning, we were informed if there were changes, upgrades or sale prices available, which we might choose to take them up on. Susan and her team were always ready with great tips which eventually made the trip memorable for all of us. We would absolutely plan another trip with her!
Susan was helpful but not extremely helpful for our cruise we booked on the Disney Fantasy. I called her because she was on your list of trusted travelers, instead of going with a company that offered a much larger “on ship” credit. In the future, I think I would book through the company that offered the bigger credit. While Susan was happy to answer all of my questions and take time for me, there wasn’t overall a whole lot offered that I probably couldn’t have done/figured out on my own. Susan talked through a few things with me about the cruise, but I still felt like it wasn’t an above-and-beyond service. Before our trip she did send us a packet of information which was nice and probably the most helpful thing we received from her…it told us little tips we should know before the cruise.
We recently used the services of Travel Magic for our trip to Disney World. We were extremely pleased with their service, expertise, and patience while we planned our big 10th birthday trip for our children. Travel Magic was consistently available to advise, brainstorm, and update any changes that might affect our trip. Everything was seamlessly coordinated and packaged in an organized, easy-to-understand manner. It was our first big trip (we have a special needs child) and it was just a wonderful experience all the way around. It was Our Disney, Our Way—and a perfect trip and memory of a lifetime! I highly recommend Travel Magic and, as always, Wendy Perrin is the optimal resource for all things travel. NOTE: I will also say that while Disney may be a bit limited in the “disability accommodations”, the cast members and employees were all extremely helpful and kind and all of our needs were met.
We have used Travel Magic for two separate vacations and they are currently planning a third trip for us now. As a family, we have been to Disney over 25 times over the years but decided to use Susan and Travel Magic for the last three trips. No one knows Disney as well as Travel Magic. Everything is seamless from the planning to check-in and checkout. They spend hours finding out your personal tastes and preferences and they schedule your FastPasses, dining reservations and activities. They seem to have access to dining times that we could not get ourselves. Travel Magic is relentless in making sure that your experience is “magical” in every way. As seasoned Disney travelers, our experiences have only been enhanced by using Travel Magic and we will continue to do so. We have used many, many of Wendy’s travel experts and Susan and her other experts at Travel Magic rank near the top of all the different agencies we have used over the years.
In May we took our family (6 adults and 5 children ages 6 to 15) on an unforgettable, somewhat complicated Disney trip, perfectly planned by Susan and staff. The trip included stays at Boardwalk, then a cruise on the Dream, finally a stay at the Grand Floridian. Everything was perfectly coordinated and more than I expected, including all the transfers, meal planning, and multiple other details. No time was ever wasted, and all recommendations were spot on! Thanks Susan, and thanks Wendy for the recommendation.
I want to recommend Travel Magic to all those who wish to have a flawlessly planned Disney Experience. Each of the Travel Magic agents worked tirelessly and most enthusiastically to insure that our very special 50th anniversary trip for our family was the absolute best possible experience we could ever have imagined. We were a group of eleven, including my husband, daughter, son and daughter-in-law and six grandchildren. Each of us came away from our five day visit with memories to last a lifetime. We could never have foreseen the necessity of meticulous planning of park visits with fast passes, the meal plan , the Cirque du Soleil show, and the other details in the way that Travel Magic implemented. Throughout the months of planning they were always available to address our questions and guide us through the myriad decisions leading to an incredible vacation in the magical world of Disney.
We are ever so grateful for each and every member of the Travel Magic team for their unwavering commitment to making our Disney vacation the unforgettable experience it was.
I have used Susan Kelly of Travel Magic for both personal Disney vacations (June 2013) and for the family I work for. They go to Disney every year, the week leading up to Thanksgiving. I use Susan and her team every time and they do an outstanding job booking the right accommodations and then handling all of the important details right up until the vacation. They provide wonderful advice, helpful hints and just do an excellent job of making you feel like a VIP. I highly recommend Susan Kelly and Travel Magic.
We’re using Susan Kelly and it has completely taken all the stress away. Susan has handled everything and been incredible through the process! Can’t wait to stay in our park view room at the Four Seasons.
We had the best vacation ever last August (2014). As first-time visitors to Disney, we were overwhelmed at the idea of planning this trip. Susan and the Travel Magic team did an excellent job of helping us prepare and enjoy the planning. We had insider tips of which even veterans were unaware. The whole experience spoiled us for anywhere else!
Thank you for answering my wealth of questions for months prior to traveling. We highly recommend Travel Magic at every opportunity. Biggest thanks for helping to make the planning exciting, and almost as fun as the trip itself! It truly was magical. Harry Potter World at Universal was like stepping into the books! Loved it and did all the Harry Potter rides. Thanks for those tips, too!