Picked great hotels. Worked hard to find the right properties to meet our needs. Not easy task having not worked together previously. Very responsive and easy to work with. All achieved on short notice during the holidays.
Could have been more on top of logistics such as airport transfers and car rentals.
Would definitely recommend.
Dani Johnson went above and beyond in planning and executing a special birthday trip to Hawaii and Pebble Beach. In the planning stage I specifically recall a 45-minute conversation with her on a Sunday afternoon. From that point, I knew we were in the right hands! Her recommendations (flight, hotel, excursion, restaurant) were impeccable. Communication continued throughout and, when there was an unforeseeable issue with one of our room locations, Dani stepped in and resolved beyond our satisfaction. I enthusiastically recommend her for travel to Hawaii and California and will certainly be calling on her for our future travel needs.
Jay Johnson’s wife, Dani Johnson, worked on my travel arrangements and she did a wonderful job. She was very good at all the details that make a trip memorable. She had the ability to get us excellent tables at restaurants in SF, and she was particularly helpful in deciding to go to Napa and what to do there. It turned out to be the highlight of the trip. We loved Auberge and our suite as well as our time at Silverado cooking school and at the Hess Vineyard. I would definitely recommend to anyone heading to California to take advantage of Dani’s knowledge and contacts about California.
We wanted to plan a 3 week trip to Hawaii that would be special — we wanted to have time to relax and spread-out, but also see as much of the islands we could, and enjoy lots of different activities along the way. Dani Johnson came up with a number of fantastic recommendations and presented a number of options tailored to the families interest. We had a great trip that everyone will regard as one of their favorites… on multiple days both my 8 and 9 year old declared something the best thing they had ever done (a phrase they never used before, but meant each time they said it).
Jay along with Dani, his wife and Isabella’s picks for our excursions were top notch and we thoroughly enjoyed our travels on Maui, especially our trip to Hana with Alberto. Although I was a little reluctant about the choice of the Westin, it turned out to be a fabulous destination and I think the special treatment we got there, as well as in the restaurants that were booked for us, are totally related to the relationships that they cultivated in their travels to Hawaii.
At Coastline Travel, I worked with Jay Johnson and Leah Bergner. This was a 25th anniversary for my wife and me, so she knew it had to be special. Leah did an outstanding job of anticipating what I would need before I asked for it:
– When trying to decide which resort to stay at, she sent write-ups of several choices, but not just information on the rooms and rates — she included restaurants, activities, spa facilities, and “romantic surprise” possibilities.
– She provided suggestions for restaurants, both on the resort and on the main island.
– When I was trying to decide on the order in which we would visit multiple locations, she drew up several itineraries and sent them all to me so I could see which ones didn’t work.
– When we finally decided on an itinerary, she sent me a “final” (working) itinerary that already had not only resorts and flights, but airport transfers, check-out times, meal arrangements, etc.
Additionally, Leah recognized that since this was going to be a special trip, “ordinary” wouldn’t do. She managed to get a reservation at the finest restaurant on the island, with the most desirable table. Our room at the resort was all the way at the end of the boardwalk, for the most privacy. When a Porsche showed up at one resort when we were checking out, I wondered who it belonged to — it turns out it was an airport transfer for us!
Leah also made sure that our anniversary was more than just a “vacation”. At every stop we were greeted at check-in with “Happy Anniversary!” We were always running into complimentary bottles of wine, champagne, chocolates, macarons, etc. The best “extra” was a couples’ massage, which my wife thought was unbelievably thoughtful of me(!).
Finally, she went beyond what most people think a “travel agent” is expected to do. She offered so many suggestions for things I could do to make the trip special for my wife — having our kids pack something for me to surprise her with, having photos framed and set up in our room so they were there when we arrived, and having the “romance concierge” call me to finalize all arrangements before our departure.
Years ago I used a couple of travel agents and didn’t find their services to be anything beyond what I could do myself, so I’ve been doing all of my own arrangements for quite a while. From now on, though, my first call is going to be to Leah. Thanks Leah, and thanks Wendy!
Jay and his wife Dani Johnson managed our trip for fourteen people to Napa, from four different cities around the US. The occasion was my husband’s 60th birthday and the planning included flights, very complex ground transportation arrangements, hotel accommodations, activities (cooking class, full day wine tour) and group restaurant arrangements. Dani is the best agent I’ve ever worked with. She made everything as painless as possible and everything went off great. Our guests can’t stop raving about the experience. Most important, the birthday boy had a fantastic weekend. He says it was his most memorable birthday so far!
Jay Johnson and his wife Dani planned a trip to Maui to celebrate my two sisters special birthdays. If I can say one thing that separates Dani from other travel agents is her complete responsiveness. Her communication throughout was amazing. If I emailed her, I did not have to wait for a response. That made planning a pleasure. She gave great advice such as making dinner reservations ahead to get the best table at the time we requested. She arranged a tour to Hana which was just delightful. I can say we had the trip we had hoped for. She followed up with me after the trip which I appreciated. I am already planning another trip with Dani.
I am so very grateful to Wendy Perrin and her team of trusted travel experts. I needed someone to help me plan a getaway for myself and my boyfriend in Southern California, and I couldn’t have dreamed of someone better than Jay Johnson and his wife, Dani, to be my guide. Their vast knowledge of the area, expertise in accommodations and dining, creativity, thoughtfulness and attention to detail was wonderful. They helped me plan exactly the kind of trip we wanted. We ended up heading to Newport Beach and it was the perfect weekend escape, fit with both relaxing and adventurous activities, an absolutely stunning hotel, and delicious food at every meal. Dani was always on hand to make sure every last detail was taken care of and perfect. I will definitely be reaching out to her again in the future!
We have recently returned from a brief trip to Santa Monica and Los Angeles, which we tagged onto a business trip. Thanks to Jay and, especially his wife, Dani, we were able to experience a little bit of everything: a stay on the beach (at Shutters on the Beach) in Santa Monica, lots of walking and exploring in and around the area, as well as a stay in Los Angeles at the InterContinental and dinner reservations at the fabulous Crustacean restaurant. Best of all, Dani secured special extras for us: a haircut in a Beverly Hills salon, as well as tickets to view a taping of The Ellen Show. She arranged a driver for our drive out to Burbank, eliminating the stress of traffic and watching a GPS. We were also pleased that she patiently taught us how to load and use the Uber app for other trips, which we have used many times since. We returned home rested and filled with wonderful memories of another “bucket list” trip.
We went to four Hawaiian islands—Oahu, the Big Island, Maui, and Kauai—during a 15-day time span. Jay’s wife Dani had great recommendations and truly seemed to care about our experience. She kept in touch throughout our trip and was able to get us certain perks at some of the properties.
Jay did a terrific job in managing the land arrangements for our trip to Germany and The Netherlands in September 2014. With his Virtuoso membership, we received upgrades and associated benefits in all the hotels. In Munich, Jay knew the sales manager, was very familiar with the property and was able to recommended the particular location of our room. He really went the extra mile in providing attentive service resulting in flawless vacation..
Working with Jay was a tremendous experience. His attention to detail, knowledge and care were spectacular. Jay listened to my thoughts and planned a trip that covered the requisite sights, but enhanced the adventure through his knowledge of the area and his family experience. We have used recommended specialists in London, Seattle and Italy and they were fantastic, but I felt that Jay’s service was personalized and customized for my family.
As you remember, Jay helped plan a Southern California Adventure for my family. My son was 7 at the time of the trip. Jay tailored activities for my son but made sure those activities were also interesting to my wife and me. We maximized our fun time, and Jay and his team ensured the reduction of logistical issues inherent to Southern California travel. We had a beautiful day in Malibu. It was so clear we saw the curvature of the earth at one stop with a panoramic view. We ate a special place overlooking the ocean. We had guided tours of the Getty museum and the LA County museum. We went by helicopter to Catalina Island and had a guide who provided unique insight for our family. We rode horses into the Hollywood Hills. Ate in a restaurant at the top of a downtown building. We took surfing lessons from a championship surfer. We saw the Beverly Hills sights in a convertible. We had a guided day at Disneyland and were able to see all of the attractions that were important to our family. The views and the commentary from our guides on the trip made us feel like Los Angeles insiders. We stayed at hotels that were tremendous and ate at unique and varied locations. The trip far exceeded my expectations. Jay and his team took great care of my family. I felt that Jay truly wanted our trip to be memorable and unique. I cannot advocate his services more strongly.
Thank you very much for making the introduction. Four months later, we remember the trip with tremendous enthusiasm.
Jay Johnson was a huge help with our trip to Los Angeles. We had a fabulous time and definitely appreciated the extra amenities afforded to Virtuoso travel members that were made available to us. Our rooms at The Beverly Wilshire were nothing short of spectacular. We were on a high floor (6th floor) in the Beverly wing (the older part of the hotel) and our connecting suites were enormous. My husband and I were given a corner room, so between the two rooms, we had about 10-12 windows. We definitely enjoyed the complimentary breakfasts each day at Blvd—one day we even ate outside—and we had dinner one evening at Blvd with our courtesy credit.
The car service that Jay arranged worked very well. We were extremely comfortable in Cadillac Escalades, and remarkably all of our luggage fit without a problem (we do not travel light….). We even had the same driver for the Beverly Hills-LAX leg as we did the LAX-Anaheim leg. His name was Alan, and he was incredibly charming and nice. It was fun to see him again at the conclusion of our trip and give him our Disneyland report. The car service fees were also very reasonable.
I will definitely recommend Jay to any of our friends heading to Los Angeles.