Any travel agent can book hotels and plane tickets. The good ones send you to wonderful places and suggest unique experiences. The really, really great ones come through when something goes seriously wrong and produce a trip that is still perfect. Ashton Palmer is in this last category.
We were already half-way through one of the greatest trips in a life of traveling (Atacama, Patagonia) when our Antarctic cruise was cancelled (mechanical problem) the day before we were to embark. We were stranded in Ushuaia, no hotels, no plans, no plane reservations, between Christmas and New Year’s so everything was booked up. We had no idea what to do or where to go and were having trouble even finding out what was happening. Ashton and his team got to work immediately, reassured us, clarified the situation, found us flights to Buenos Aires, a perfect hotel, new flights home, and negotiated a wonderful settlement from the cruise line. They have handled the refund process for us as well. This was not a small amount of work, and due to the time difference it involved them starting work as early as 5 am.
I have had trips go askew before, and have been stuck in more than one remote place; but I have never had a travel agent step up the way Ashton did. I would recommend him enthusiastically based just on the quality of the trip that was planned and the wonderful arrangements that were made; but I cannot say enough about the flawless service when we really needed it. By far the finest travel professional I have ever worked with.
We started the process of planning this trip around 18 months ago. Its been stress-free with all the planning. Anytime I had a question or needed clarification, I got an immediate response. The trip itself was flawless and rates as one of the best trips we have ever done. I will definitely use Ashton Palmer again if we plan another Polar expedition. Because this trip went so well, we are actually talking about doing an Arctic trip in the future.
Ashton and his team are second to none. They identified a range of incredible Arctic options for our family, and also provided a well-organized and systematic comparison of each trip (ship, itinerary, price, wraparound travel options, etc.). Emails and phone calls were responded to right away, and we received a comprehensive package of materials and trip guidelines that made it easy for us to make our way to a rather remote initial destination in Greenland. Ashton is clearly passionate about this work, listens to his clients, and is extremely service oriented. We could not recommend him highly enough.